Senior Financial Navigating Specialist

ensemblehp; Greenfield (OH); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Job summary

Ensemble is offering an onsite Financial Navigating Senior Specialist role at Adena Medical Center in Greenfield, OH.

The position guides patients through the financial journey, helps estimate costs, and arranges payments while ensuring compliance with Medicaid screening and eligibility requirements.

Qualifications

• Experience in multiple areas of the revenue cycle is preferred, including but not limited to a financial counselor role, customer service role, public benefits/Medicaid advocate/eligibility, state case/eligibility specialist or other applicable roles.

Responsibilities

• Review benefits, estimate out-of-pocket costs, facilitate payment arrangements, and ensure compliance with benefits and eligibility requirements.
• Calculate patient liability estimates and collect payments at point of service.
• Address billing and coverage inquiries and maintain accurate account documentation.
• Provide education and problem resolution to enhance patient experience and financial performance.
• Monitor trends, prepare operational reports, and support process improvement initiatives.

Skills

Customer service

Inquisitive mindset

Education

Bachelor's degree or Equivalent Experience

Job description

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement

This position pays between $20.45 - $22.50/hr based on experience

This position is an onsite role, and candidates must be able to work on-site at Adena Medical Center, Greenfield, OH

The Financial Navigating Senior Specialist is a key resource for patients throughout their financial journey, from admission through post-discharge. This role provides personalized guidance to help patients understand and manage healthcare-related financial obligations.

Essential Job Functions:

• Reviewing benefits, estimating out-of-pocket costs, facilitating payment arrangements, and ensuring compliance with organizational and regulatory requirements Public Benefits Eligibility - Medicaid Screening and/or Financial Assistance
• Calculates patient liability estimates and collect payments at point of service
• Addresses billing and coverage inquiries and maintain accurate account documentation
• Provides education and problem resolution to enhance patient experience and financial performance
• Monitors trends, prepare operational reports, and support process improvement initiatives to reduce financial barriers and improve satisfaction
• Accountable for meeting productivity and department KPIs
• Be knowledgeable of all client specific payment models.
• Ability to triage patient financial questions and ensure resolution while in-house
• Face-to-face connection with patients throughout their care journey
• Escalate any financial process gaps identified
• Communicate and collaborate with other personnel as needed, including case management, social workers, or physician liaisons
• Must demonstrate critical thinking, problem solving and knowledge of all the Revenue Cycle areas and processes to be effective in the position
• Performs other duties as assigned

Job Experience:

• 3 to 5 Years
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

Education Level:

• Bachelor's degree or Equivalent Experience

Required Knowledge, Skills, and Abilities :

• Experience in multiple areas of the revenue cycle is preferred, including but not limited to a financial counselor role, customer service role, public benefits/Medicaid advocate/eligibility, state case/eligibility specialist or other applicable roles
• Prior Patient Access or Physician based experience is a plus

Join an award-winning company

• Five-time winner of "Best in KLAS" 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth - We invest in your professional development. Each associate will earn a professio