Senior Financial Center Manager: Growth, Coaching & Sales

Allegacy Federal Credit Union; Frontis (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Allegacy Federal Credit Union is seeking a Financial Center Manager to lead daily operations of the financial center, supervise staff, and drive sales and member service excellence. You will design and maintain sales production efforts, coach employees, and ensure adherence to policies and brand values.

The role emphasizes developing staff, achieving service goals, and fostering community engagement while maintaining high standards of member satisfaction.

Qualifications

• Strong verbal and written communication skills.
• Ability to work well with others.
• Ability to solve problems and find solutions.
• Ability to coach, motivate and develop others.
• Strong customer service skills.
• Strong sales approach.
• Demonstrated leadership qualities.
• Ability to multi-task and meet deadlines.

Responsibilities

• Develop each employee to their highest potential through coaching and training.
• Recognize high performers and hold others accountable for performance and behavior.
• Meet with employees to review performance and set improvement plans.
• Ensure exceptional member service and alignment with Brand Culture.
• Meet sales and service goals and support cross-sell efforts.
• Supervise and develop staff, assign and review work.
• Oversee financial center activities to achieve sales and organizational goals.
• Lead bi-weekly sales meetings and ensure compliance with policies.

Skills

Communication

Teamwork

Problem Solving

Coaching

Customer Service

Sales Ability

Leadership

Multitasking

Job description

Allegacy Federal Credit Union is seeking a Financial Center Manager to lead daily operations of the financial center, supervise staff, and drive sales and member service excellence. You will design and maintain sales production efforts, coach employees, and ensure adherence to policies and brand values.

The role emphasizes developing staff, achieving service goals, and fostering community engagement while maintaining high standards of member satisfaction.