Senior Financial Analyst

Public Storage; Frisco (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Public Storage is hiring a Senior Financial Analyst for Customer Care Finance to support budgeting, forecasting, and performance reporting. You will partner with finance and Customer Care leadership to provide insights that improve call center performance and inform investments in customer experience and technology.

This high-visibility role requires finance, data, and business partnership to influence decisions across Customer Care operations. Some travel may be required.

Qualifications

• 5-7 years of experience in finance, FP&A, business analysis, or similar analytical roles.
• Bachelor’s degree in finance, accounting, economics, business, or related field.
• Strong SQL skills and experience with Power BI for dashboards and reporting.
• Advanced Excel skills and strong analytical problem-solving abilities.
• Experience supporting customer operations or call centers preferred.

Responsibilities

• Support budgeting, forecasting, and long-range planning for Customer Care operations.
• Analyze cost drivers including labor, staffing, vendor costs, and technology investments.
• Build and maintain financial models, reports, and dashboards for business decisions.
• Translate call center metrics into financial insights, trends, risks, and opportunities.
• Prepare management reporting and present findings to finance and operations leaders.
• Partner with Customer Care leaders to improve staffing, scheduling, and resource allocation.
• Support business cases and ROI analyses for AI, automation, and technology initiatives.

Skills

Analytical skills

Communication skills

Cross-functional collaboration

Education

Bachelor's degree in finance, accounting, economics, business

Tools

SQL

Power BI

Excel

Job description

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We’ve been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

We’re a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.

Public Storage is the nation’s leading self-storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence.

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we’re also one of the largest landlords.

We’ve been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

We’re a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.

Public Storage is the nation’s leading self-storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence.

Job Description

Senior Financial Analyst, Customer Care Finance

We are seeking a Senior Financial Analyst to support Customer Care Finance through financial planning, operational analysis, and performance reporting. This role will partner closely with finance and Customer Care leadership to deliver insights that improve call center performance, optimize costs, and support strategic investments in customer experience and technology.

This is a high-visibility opportunity for a strong analyst who can combine finance, data, and business partnership to influence decision-making across Customer Care operations.

Key Responsibilities

• Support budgeting, forecasting, and long-range planning for Customer Care operations.
• Analyze key cost drivers, including labor, staffing, vendor costs, and technology investments.
• Build and maintain financial models, reports, and dashboards to support business decisions.
• Translate operational call center metrics into financial insights, trends, risks, and opportunities.
• Prepare management reporting and present findings to finance and operations leadership.
• Partner with Customer Care leaders to improve staffing, scheduling, and resource allocation.
• Support business cases and ROI analysis for AI, automation, and other technology initiatives.

Qualifications

• 5-7 years of experience in finance, FP&A, business analysis, or a related analytical role.
• Bachelor’s degree in finance, accounting, economics, business, or a related field.
• Understanding of core finance concepts or prior experience supporting finance teams, including budgeting, forecasting, variance analysis, and reporting.
• Strong SQL skills, including the ability to join tables, cleanse data, and write and edit queries.
• Strong Power BI skills, including dashboard development, data visualization, DAX, and metric calculations.
• Advanced Excel skills and strong analytical problem-solving abilities.
• Experience supporting customer operations, call centers, or service-based environments is preferred.
• Excellent communication skills and the ability to work effectively across finance, operations, and technology teams.

Why Join Us

This role offers the opportunity to make a direct impact on business performance while helping shape the future of Customer Care through data, analytics, and technology.

Some business travel will be required for the role.

Additional Information

REF4215W

Workplace

• One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.

Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without restrictions or requiring sponsorship now or in the future. We do not provide training plans or support for F-1 OPT, STEM OPT extensions, or future visa sponsorship.