Senior Financial Aid Advisor - Team Lead

Herzing Brand; United States; On-site; USD 36,000 - 49,000; Full time

Benefits offered by this job

Tuition waiver and reimbursement

Health insurance

Paid time off

Retirement savings plan

Job summary

Herzing University seeks a Senior Financial Aid Advisor – Team Lead to oversee financial aid administration across the Midwest, located onsite at one of several campuses (Akron, OH; Brookfield, WI; Kenosha, WI; Madison, WI; Minneapolis, MN).

You will counsel students, guide FAFSA completion, review eligibility for federal funds and scholarships, and support regional team management while ensuring accuracy and service quality.

Qualifications

• Minimum of one year Senior level Financial Aid or related work experience.
• 3-5 years of Title IV administration experience preferred.

Responsibilities

• Meet with new students to understand funding needs and review eligibility for funding options.
• Review documents and finalize financial aid awards using software.
• Provide gap funding options and counsel on borrowing responsibly.
• Manage a student caseload and assist with team or region management responsibilities.
• Assist with onboarding new team members and lead projects as needed.

Skills

Financial aid

Customer service

Team leadership

Tools

Financial aid software

Job description

Current staff, faculty/adjunct atHerzing University:log into UKGandnavigate to Menu > Yourself> My Company > View Opportunities to apply using the internal application process.

This role supports Herzing University's Midwest Region and will be located onsite at one of the Midwest Campuses - Akron, OH; Brookfield, WI; Kenosha, WI; Madison, WI; Minneapolis, MN.

The Senior Financial Aid Advisor – Team Lead supports Herzing University’s mission through administration of financial aid funding for the University’s students.

This role requires strong customer service and attention to detail.This individual may work directly with students, providing counseling and assistance on all aspects of the financial aid process, or the individual may work to package, process, and award financial aid funds. Additionally, this individual assists their supervisor with management responsibilities for their team or region.

A 40-hour schedule will be determined based on business needs Monday through Friday with a start as early as 8am with one late night scheduled until 7pm.

REQUIREMENTS:

• Minimum of one-year Senior level Financial Aid or related work experience required.
• 3-5 years of Title IV administration experience preferred.

Compensation

is determined based on the qualifications, experience, and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan. The hourly pay range for this position is $26.35 to $35.65.

RESPONSIBILITIES:

• Meet with new students to understand funding needs, provide guidance on completion of the FAFSA and required documents, and review eligibility for funding options including Federal Title IV funds, scholarships, state funding, and military funds.
• Utilize financial aid software to review student documents and eligibility criteria to finalize financial aid awards.
• Provide gap funding options to students and support students in determining the best option to meet their financial needs and support their educational goals.
• Counsel students on financial literacy and wellness topics for the purpose of educating and encouraging responsible borrowing practices.
• Manage a student caseload, striving to build relationships and support students in resolving all matters related to their financial aid funding.
• Perform regular outreach to students requiring action including needed documents, loan acceptance, and past due balances.
• Revise financial aid award packages due to updates such as changes in course schedules, approved breaks, eligibility changes, and other factors.
• Troubleshoot disbursement rejects and resolve factors preventing timely disbursement of funding.
• Provide an average of 5 hours per week assisting with management responsibilities for the team or region. Examples may include, but are not limited to, management of Federal Work Study staff, managing team processes, responding to staff questions, leading projects, and assisting with onboarding new team members.
• Dedication to continuous improvement especially in the areas of student satisfaction and accuracy.
• Demonstrate all aspects of the PRICE of Success.

PHYSICAL REQUIREMENTS

• Must be able to remain in a stationary position most of the time.
• Must be able to occasionally move around the work location.
• Constantly operates office and/or teach equipment which may include computers, copiers, fax machines, audio/visuals.
• Frequently uses voice and hearing to communicate with students, staff or colleagues face-to-face or over the telephone.
• Visually or otherwise identify, observe and assess.
• Occasionally move, carry, or lift 10 pounds.

It is the university’s practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age,national origin, veteran status, or any other status protected by law. https://www.herzing.edu/about/diversity

Herzing University prohibits sex-based discrimination in any education program or activity that itoperates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination islocatedat https://www.herzing.edu/title-ix .

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.