Senior Financial Aid Administrator

University of North Texas - Denton; Denton (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

The University of North Texas in Denton seeks a Senior Financial Aid Administrator to lead verification and eligibility processes within the Financial Aid & Scholarships Office. You will oversee compliance, provide expert counseling, and train staff to ensure accurate, timely aid processing.

This role requires a Bachelor's degree with several years in financial aid administration, strong knowledge of federal/state aid rules, and proven leadership.

Qualifications

• Bachelor's degree and four years of financial aid administration and/or related experience.
• Strong knowledge of federal and state financial aid regulations and procedures.
• Excellent customer service and communication skills, with attention to detail.
• Ability to lead a team, manage multiple tasks, and adhere to deadlines.

Responsibilities

• Lead verification processing and reporting within the FAS Office.
• Ensure compliance, quality assurance, and efficiency of eligibility processes.
• Provide expert counseling to students and families and train team members.
• Monitor regulatory updates and advise leadership on best practices.
• Participate in outreach events and collaborate with campus partners.

Skills

Financial aid administration

Policy & procedures

Attention to detail

Organizational skills

Communication skills

Team leadership

Diplomacy

Collaboration

Regulatory knowledge

Education

Bachelor's degree

Tools

Excel

Job description

Title: Senior Financial Aid Administrator

Employee Classification: Sr Financial Aid Administrator

Campus: University of North Texas

Division: UNT-Enrollment Management

Sub Division-Department: UNT-Financial Aid & Schol-Gen

Department: UNT-Financial Aid-164860

Job Location: Denton

Salary: Salary Commensurate with Experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

The Financial Aid & Scholarships (FAS) Office plays a vital role in promoting student access, retention, and success by delivering comprehensive financial aid and scholarship services. FAS manages the administration of federal, state, institutional, and private aid programs; processes and evaluates financial aid applications; and provides accurate, timely, and student-centered advising to students and families. The department is committed to fostering an inclusive environment, ensuring regulatory compliance, and helping students make informed financial decisions that support their educational aspirations.

Position Overview

This position serves as a team leader within the Financial Aid & Scholarship (FAS) Office Eligibility Team, manages the financial aid verification process required for the effective, efficient and compliant administration of financial aid, and possesses a high level of expertise regarding federal, state, and institutional aid administration.

Minimum Qualifications

Bachelor's degree and four years of financial aid administration and/or related experience or an equivalent combination of education, training, and experience.

Knowledge, Skills and Abilities

• In-depth knowledge of financial aid administration
• In-depth knowledge of financial aid policy & procedures and/or the ability to quickly assimilate
• Strong attention to detail, analytical, and critical thinking skills
• Strong organizational, planning, and decision-making skills
• Ability to problem-solve and manage multiple tasks in a fast-paced, high-pressure environment
• Ability to effectively communicate with various populations verbally and/or in writing
• Work well on a team or independently
• Strong leadership and diplomacy skills
• Develop & maintain effective working relationships
• Foster collaboration with colleagues and campus partners
• Maintain and continually develop knowledge of financial aid administration rules, regulations, policy, procedures and best business practices

Preferred Qualifications

Three years of financial aid experience preferred, with knowledge of federal and state financial aid regulations. The ideal candidate will demonstrate excellent customer service, communication, organizational, and presentation skills, as well as strong attention to detail. Candidates should possess critical thinking, problem‑solving, and data analysis abilities, including proficiency with Excel. The ability to effectively manage multiple priorities, work independently with minimal supervision, and collaborate with staff and leadership at all levels is highly desired. Integrity, professionalism, and a commitment to teamwork are essential.

Required License/Registration/Certifications

As a condition of hire and continued employment, must be in good standing on all federal student loans and must grant permission for the office to access the National Student Loan Data System (NSLDS) to verify such standing.

Job Duties

• Serves as a team lead within the Financial Aid & Scholarship (FAS) Office, responsible for managing financial aid verification processing and reporting while serving as a backup to other Eligibility Team responsibilities.
• Manages, monitors, and maintains verification and eligibility processes for compliance, quality assurance, efficiency, and to ensure the best business practices.
• Assists with office-wide quality controls and audits.
• Maintains a high level of expertise regarding federal and state rules and regulations and institutional policy and procedures.
• Provides expert level counseling and/or guidance to students, families, or external partners.
• Provides training and guidance to team members, colleagues, and campus partners.
• Monitors for federal, state, and industry updates and emerging trends. Advises leadership team and develops best business practices.
• Participates in financial aid outreach events.

Physical Requirements

• Communicating with others to exchange information.
• Sedentary work that primarily involves sitting/standing.

Environmental Hazards

• No adverse environmental conditions expected.

Work Schedule

Monday through Friday, 8:00-5:00pm, with occasional nights/weekends.

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit -and takes actions to prevent - discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.