Senior Field Technician (E4A Solutions – A Subsidiary of Riot Platforms)

riot-platforms-careers; Houston (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401k plan

Medical plan

Vision plan

Dental plan

Disability insurance

Employee assistance

Pet insurance

Flexible Spending Account

PTO & holidays

Job summary

Riot Platforms is seeking a skilled Field Service Technician to provide on-site technical support, troubleshoot complex equipment, and perform warranty and commissioning tasks across Riot’s data center infrastructure. You will travel extensively, up to 70%, including weekends, to service systems and train customers.

The role requires strong electrical and PLC troubleshooting, reading schematics, and experience with high/low voltage equipment.

Qualifications

• 3+ years of relevant field service experience.
• Ability to read electrical drawings and schematics.
• Experience with high/low voltage equipment and safety standards.

Responsibilities

• Provide on-site technical support and troubleshooting for customers.
• Perform on-site field service including warranty support and commissioning.
• Travel 50-70% for service repairs and startups.
• Assist R&D with product development and evaluation.
• Test controllers and custom-built controls, troubleshoot at component level.
• Support engineering with equipment research and evaluation.
• Drive projects to completion with minimal supervision.
• Ensure site safety and compliance with guidelines.

Skills

Schematic reading

Wiring diagrams

Electrical troubleshooting

Motor control

VFDs

PLC systems

Safety compliance

Travel readiness

Documentation

Education

3+ years field service experience

Tools

Allen-Bradley PLCs

Siemens PLCs

GE PLCs

Electrical test equipment

Job description

About Riot Platforms

Riot’s (NASDAQ: RIOT) vision is to be the world’s most trusted platform for powering and building digital infrastructure.

Riot’s mission is to empower the future of digital infrastructure by positively impacting the sectors, networks, and communities that we touch. We believe that the combination of an innovative spirit and strong community partnership allows the Company to achieve best-in-class execution and create successful outcomes.

Riot is a Bitcoin-driven industry leader in the development of large-scale data centers and bitcoin mining applications. The Company’s vertically integrated strategy spans Bitcoin mining, engineering, and the development of large-scale data center projects designed to support the growing demand for high-density computing. Riot currently operates Bitcoin mining facilities in central Texas and Kentucky, with engineering and fabrication capabilities in Denver and Houston. The Company is now expanding into data center development, strengthening its position as a foundational builder in the digital economy.

Key attributes we are looking for

At Riot, we’re building the future of digital infrastructure. Our team members have unparalleled opportunities to work on groundbreaking initiatives. Through technical excellence and strategic execution, Riot has positioned itself as a leader in the industry driving advancements that continue to set new benchmarks in digital infrastructure.

We are trailblazers. Problem solvers. People who thrive in fast-paced environments, communicate clearly, and bring relentless focus to efficiency and execution.

Essential Functions

• Provide technical support via phone and email, assisting customers with troubleshooting, drawings, and general technical inquiries.
• Perform on-site field service, including warranty support, commissioning, acceptance testing, integrated system testing, protective relay settings, and functional tests for various Original Equipment Manufacturer products.
• Travel up to 50-70% of the time, including weekends and holidays, to conduct service repairs, training, and startups.
• Assist with new product research, development, and evaluation, contributing to specialized work of substantial variety and complexity.
• Conduct functional testing of completed controllers and custom-built controls, troubleshooting at the component level when necessary.
• Support the engineering department with research, development, and evaluation of proposed equipment.
• Drive projects to completion with minimal supervision while maintaining high-quality standards.
• Ensure site safety compliance, attending customer safety meetings and adhering to E4A Solutions and customer guidelines.

Knowledge, Skills, and Abilities

• Proficiency in reading and interpreting wiring schematics and mechanical drawings.
• Experience working with:
  • 12 VDC to 125 VDC and 120 VAC to 500kVAC.
  • Relay logic and PLC-based circuits troubleshooting.
  • Motor control systems (across-the-line and reduced current).
  • Variable frequency drives (VFDs).
  • Switchboards troubleshooting and testing.
  • Low, medium, and high voltage electrical equipment – transformers, power transformers, CTs, switchgear, motors, etc
• Ability to install and troubleshoot, electrical drawings, electrical equipment, SEL, Multilane, Allen Bradley, Siemens, and GE programmable logic controllers.
• Familiarity with industry standards: NFPA 20, NFPA 25, NFPA 70, UL50, UL508, UL891, UL1558, UL1773, IEEE, and NEC.
• Strong problem-solving skills with the ability to troubleshoot equipment and provide training via phone, email, or video conferencing.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to travel on short notice for emergency service work.
• Must have a clean driving record and be eligible for government clearance work.
• Ability to lift and carry up to 50 lbs., stand for prolonged periods, and work extended hours when required (within OSHA guidelines).

Education and Experience

• 3+ years of relevant experience or a combination of education and experience.
• Strong written and verbal communication skills, with the ability to write reports, manuals, and effectively present information to managers, clients, and employees.
• Basic math skills to solve electrical circuit formulas.

Compensation and Benefits

• Competitive pay commensurate with experience.
• 401k plan with company matching
• Great medical, vision, and dental plans to choose from
• Long-term and Short-term disability
• Additional benefit options (Employee Assistance Program, Pet Insurance, and more)
• Flexible Spending Accounts
• Generous PTO and Paid Holidays

Riot is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.