Senior Field Service Trainer

Globus Medical, Inc.; Methuen (MA); In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Globus Medical is seeking a Field Service Trainer to develop training materials and deliver hands-on instruction to our field service engineers. The role supports the training calendar, maintains certificates, and travels with the team for on-site or process validation activities.

Ideal candidates hold a science or biomedical engineering degree and bring at least 5 years of field service experience, with prior training experience preferred.

Competenze

• Requires a bachelor’s degree in science or biomedical engineering or related field.
• Minimum of 5 years of experience as a Field Service Engineer in a technical customer service/field service role.
• Previous experience as a field service trainer is preferred.

Mansioni

• Develops training materials for field service engineers.
• Conducts in-person, hands-on training for the field service team.
• Develops annual training schedule and online training reservation system.
• Maintains Training Certificates.

Conoscenze

Training materials development

Hands-on training

Schedule planning

Certificate maintenance

Travel readiness

Customer interface

Compliance knowledge

Formazione

Bachelor's degree in science or biomedical engineering

Strumenti

MS Office

Descrizione del lavoro

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.

Essential Functions:

• Develops training materials for field service engineers
• Conducts in person, hands on training for field service team
• Develops annual training schedule and on-line training reservation system
• Maintains Training Certificates
• Travels with the field service team for OJT or process validation as required.
• Assists the technical support engineer with process validations, troubleshooting trees and procedure development
• Interfaces with internal and external customers in the coordination, planning, implementation, maintenance and service issues for Globus Medical product.
• Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies.
• Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
• Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties

Qualifications:

• Requires a bachelor’s degree (science or biomedical engineering preferred).
• Minimum of 5 years of experience as a Field Service Engineer in a technical customer service / field service role.
• Previous experience as a field service trainer preferred.
• Experience in the medical device industry preferred IE: Medical Robotics, Digital Imaging, X ray, Etc.

Other Knowledge, Skills, Abilities or Certifications:

• Services experience (e.g., Clinical Services/Biomed, Radiology) and understand healthcare capital equipment.
• Exceptional presentation, communication and teaching skills in a classroom environment.
• GMP and ISO knowledge required
• Personal computer proficiency with MS Office is required.
• Knowledge of quality and/or reliability engineering is a plus
• Must be able to make solid decisions that effectively support the business and company policies

Our Values:

Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven. Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions Customer Focused: We listen to our customers’ needs and respond with a sense of urgency Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.

Physical Demands:

The physical demands listed here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Required to sit; climb or balance; and stoop, kneel, crouch or crawl Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds Required to possess specific visons abilities, including: close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus.

Our Values:

Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven. Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions Customer Focused: We listen to our customers’ needs and respond with a sense of urgency Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.

Equal Employment Opportunity:

Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.