Senior Field Service Technician / Smart Home Field Engineer – Lighting Control at Vitrea Smart [...]

Vitrea | Smart Home Technologies; Miami (FL); On-site; USD 62,000 - 70,000; Full time

Job summary

An innovative company is seeking a Senior Field Service Technician to join their team, specializing in smart home technology. This role involves programming and servicing advanced smart lighting control systems across various prestigious projects, ensuring exceptional customer support and project leadership. With a focus on technical mastery and collaboration, you will play a key role in delivering top-notch service to clients in luxury settings. If you are passionate about technology and customer satisfaction, this is the perfect opportunity to make a significant impact in a growing industry.

Qualifications

• Degree in Engineering or Electronics Technician qualification required.
• Proven background in customer service and technical support essential.

Responsibilities

• Program and install advanced smart lighting control systems.
• Provide exceptional technical support to clients and distributors.

Skills

Customer Service

Technical Support

Programming Low/High Voltage Systems

Project Management

Interpersonal Skills

Education

Degree in Engineering

Electronics Technician Qualification

Tools

Smart Lighting Control Systems

Computerized Environments

Job description

Senior Field Service Technician / Smart Home Field Engineer – Lighting Control at Vitrea Smart Home Technologies

Senior Field Service Technician / Smart Home Field Engineer – Lighting Control at Vitrea Smart Home Technologies

Join Vitrea, a leading Israeli technology company renowned for pioneering smart home solutions that redefine living experiences.

We are on the lookout for a dedicated and skilled Field Service Technician to join our dynamic team and play a pivotal role in delivering exceptional service on prestigious projects.

Position Overview:

As a Senior Field Service Technician, you will be instrumental in programming and servicing cutting-edge smart home systems. Your expertise will contribute to a variety of high-profile projects, including private residences, luxury offices, hotels, and upscale real estate developments. If you have a passion for technology and a commitment to customer satisfaction, we want to hear from you!

Key Responsibilities:

• System Implementation: Program and install advanced smart lighting control systems in diverse projects.
• Customer Support: Provide exceptional technical support to private clients, dealers, electricians, and distributors, ensuring their needs are met with professionalism and expertise.
• Project Leadership: Oversee projects from inception to completion, managing timelines and deliverables effectively.
• Technical Mastery: Develop an in-depth understanding of our equipment to address customer inquiries and resolve issues swiftly.
• Training & Resources: Equip distributors with essential tools and training for optimal system operation.
• Collaborative Efforts: Work closely with customer service, logistics, and team members to foster a seamless service experience.
• Issue Resolution: Manage customer complaints and oversee repairs or replacements of malfunctioning equipment.

Qualifications:

• Educational Background: Degree in Engineering or relevant Electronics Technician qualification.
• Experience: Proven background in customer service and technical support; experience programming low/high voltage systems is essential.
• Licensing: Experience with 120V systems is a significant advantage.
• Technical Skills: Strong technical orientation with experience in computerized environments.
• Independence: Ability to work autonomously while managing time efficiently.
• Interpersonal Skills: Excellent organizational and communication abilities.
• Language Proficiency: Native English proficiency is required.
• Additional Requirements: Valid driver's license and legal authorization to work in the U.S.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Consumer Electronics

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