Senior Field Service Technician - Martinez, CA

VetJobs; Martinez (CA); On-site; USD 50,000 - 94,000; Full time

Job summary

Rivian is seeking a Senior Field Service Technician for onsite and field operations in Martinez, CA. The role leads complex vehicle diagnostics, performs high-level repairs, and mentors junior technicians while traveling to remote locations as needed.

The candidate will drive continuous improvement, oversee parts operations, and document findings for engineering teams. Strong HV and network diagnostics experience required.

Qualifications

• High School Diploma or GED required.
• Prefer graduation from automotive repair program.
• Minimum age 21 and valid driver's license.

Responsibilities

• Conduct bumper-to-bumper diagnostics and complex repairs in service centers and field settings.
• Provide remote diagnostics or troubleshooting to field teams.
• Lead and mentor junior technicians; drive continuous improvement.
• Utilize specialized diagnostic tools to resolve HV and network faults.
• Ensure repair quality with road tests and standardization of processes.
• Manage parts operations including ordering, receiving, inventory, and billing.
• Produce detailed documentation and provide feedback to engineering.

Skills

Automotive diagnostics

High Voltage systems

Leadership

Continuous improvement

Technical documentation

Education

High School Diploma

Automotive repair certification

Tools

Windows

Mac OS

Work order systems

Diagnostic software

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. This job is "on-site" unless specifically noted otherwise.

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

This position is tailored for an experienced, high-level Senior Field Service Technician who will serve as a technical expert and leader in supporting complex vehicle repairs and field operations. The role requires an adaptable, team-oriented leader capable of driving continuous improvement, mentoring junior team members, and tackling complex diagnostic challenges in a fast-paced environment. While based primarily at a service center, this role may involve operating remotely, traveling to remote locations, or working at production plants to provide advanced field support as business needs demand. Candidates will be evaluated against a comprehensive spectrum of advanced technical skills and leadership capabilities.

Responsibilities

• Advanced Diagnostics & Complex Repairs: Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections on vehicles both inside service centers and in field settings (customer sites, mobile routes, or remote locations).
• Technical Support & Remote Troubleshooting: Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs for issues that can be safely addressed without local vehicle access by evaluating logged vehicle data and technical schematics.
• Leadership & Mentorship: Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
• Advanced Tools & Methodologies: Utilize specialized diagnostic tools (e.g., PICO-Scope, PCAN, Kavaser Memorator, breakout boxes) to resolve complex electrical, high-voltage, and network faults.
• Quality & Process Standardization: Conduct thorough road tests to verify repair quality, champion continuous improvement processes, and drive high standards across repair workflows.
• Parts Operations & Systems: Oversee complex parts operations—including ordering, receiving, inventory management, and billing to ensure quality and operational efficiency.
• Documentation & Technical Feedback: Produce high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.

Auto req ID

486133BR

Minimum Education Required

High School/GED

General & Operational Requirements

• High School Diploma, GED, or recognized equivalency credential preferred.
• Graduation from an accredited automotive repair school or vocational program preferred.
• Minimum age of 21 years old.
• Valid driver’s license with a clean driving record (no suspensions or revocations within the past 3–5 years).
• Ability to drive a non-commercial truck and trailer preferred.
• Availability for a standard 40-hour workweek, including weekends, holidays, early morning, evening, or overnight shifts as required.
• Ability to travel to regional locations or production plants as needed.
• Proficient in Windows/Mac environments, work order management systems, and specialized engineering/diagnostic documentation systems.
• Physical capability to perform occupational tasks (sitting, standing, bending, kneeling, and lifting up to 50 lbs).
• State mechanic certifications where required by jurisdiction (e.g., Michigan certifications in front end, suspension, steering, brakes, electrical, and HVAC).

Experience & Leadership

• 5 to 8+ years of automotive repair experience preferred, with extensive experience in bumper-to-bumper diagnostics.
• 3 to 8+ years of hands‑on experience working on vehicle High Voltage (HV) systems and HV diagnostic work.
• Experience in leadership or supervisory roles (e.g., Shop Foreman, Team Lead, or Technical Mentor) preferred.
• Demonstrated background in continuous improvement, process standardization, and escalation management.

Spectrum of Advanced Technical Skills

• High Voltage (HV) & Power Electronics: …
• Low Voltage & Network Electronics: …
• Chassis, Drivability & Dynamic Systems: …
• Thermal & HVAC Systems: …
• ADAS & Body/Glass Integration: …

Pay Disclosure

The salary range for this role is $36.18 to $68.44 per hour for California (Bay Area) based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

City*

Martinez

State*

California

Job_Category

Operations

Job Code

Technician_ _Technician

Affiliate Sponsor

Rivian