Senior Field Service Technician

Xylem; Lowell (MA); On-site; USD 38,572 - 44,083; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Generous retirement savings plan

Generous PTO

Career progression and development

Wellness and employee programs

Job summary

Xylem is seeking a Senior Field Service Technician to perform on-site service and installations at customer locations in Lowell, MA. This role emphasizes safety, hands-on mechanical work, and effective communication with customers.

The ideal candidate has 2–5 years of technical experience with HVAC, electrical, or plumbing systems, plus a clean driving record. Local travel is expected, with a focus on delivering reliable water solutions and customer satisfaction.

Qualifications

• HS diploma or equivalent; background check & pre-employment drug screen.
• Clean driving record.
• Water treatment experience preferred.
• HVAC experience preferred.
• 2 to 5 years of technical work experience.

Responsibilities

• Execute field service activities at customer sites in a safe and efficient manner.
• Perform installations and identify/remediate safety issues on equipment.
• Interact with customers at multiple sites and on various technologies.
• Demonstrate critical thinking and troubleshooting to resolve moderately complex problems.

Skills

Electrical

Mechanical

Lead by example

Independent work

Microsoft Office

Customer service

Critical thinking

Troubleshooting

Technical communication

Problem solving

Education

HS diploma or equivalent

Job description

## Senior Field Service TechnicianApplyremote type: Onsitelocations: Lowell, Massachusettstime type: Full timeposted on: Posted Todayjob requisition id: R45825Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.**The Role:** The Senior Field Service Technician will be responsible for executing field service activities at customer sites in a safe and efficient manner. This role includes works with civil and mechanical equipment conditions, conducts installations and can identify and remedy safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and potentially works at multiple sites / with multiple technologies. Critical thinking in this role is a critical item.**Who We Are Looking For:**Xylem is seeking mechanically inclined professionals who are passionate about hands-on work and problem-solving. We encourage individuals with backgrounds in HVAC, electrical work, plumbing, diesel and mechanical systems, or construction to apply. At Xylem, we are united by a shared purpose: **solving water to create a more sustainable world**. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Field Service Technician.To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.* Create and maintain safe working environment and culture within the organization* Take care of company property* Demonstrates high impact culture through innovation, accountability and empowerment* Must be able to function in a team environment* Willingness to learn* Usually works with direct supervision but can work independently if needed**Travel Requirements:*** Local travel**Qualifications:*** HS diploma or equivalent* Ability to pass background check & pre-employment drug screen* Clean driving record* Water treatment experience highly preferred* HVAC experience highly preferred* 2 to 5 years of technical work experience**Skill Requirements:*** Electrical, mechanical ability* Lead by example* Work without direct supervision* Technically sound* Experience with Microsoft Office including smart devices* Must have customer service experience* Demonstrates critical thinking and troubleshooting ability* Synthesizes technical information and communicates it clearly* Derives insight from customer experience to produce outcomes and solve moderately complex problems often in novel and unexpected ways**What we offer:*** Health, Dental and Vision insurance available on your 1st day of employment* Generous retirement savings plan* Generous PTO package and paid holidays* Career progression and development plans* Company wellness, rewards and recognition, and employee discount programs\*\*The estimated salary range for this position is $28 to $32/hourly. Starting pay is dependent on multiple factors, such as skills, experience and work location. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement\*\*Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation