Senior Field Service Technician

Xylem; Indianapolis (IN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid Volunteer Program (Xylem Waterman

Job summary

Xylem is seeking a Senior Field Service Technician to perform on-site field service activities at customer sites, troubleshoot systems, and conduct preventative maintenance on mechanical, electrical, and diesel equipment. You will interface with customers and maintain safety and quality while documenting activities.

Travel is required 20%–80% depending on division and location, and candidates must have a HS diploma and be able to obtain a CDL.

Qualifications

• HS diploma or equivalent is required.
• Ability to obtain CDL, class A or B with applicable endorsements.

Responsibilities

• Create and maintain a safe working environment.
• Take care of company property.
• Demonstrates accountability and teamwork.
• Work with minimal supervision and independently.
• Travel as required (overnight stays).

Skills

Customer service

Critical thinking

Troubleshooting

Communication

Microsoft Office

Education

HS diploma or equivalent

Tools

CDL license

Administrative paperwork

Job description

Job Summary:

The Senior Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers.

Responsibilities:

• Create and maintain safe working environment and culture within the organization
• Take care of company property
• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment
• Usually works with minimal supervision
• Works independently

Requirements:

• Some travel required
• 20%-80% travel depending on division & location (overnight stays, away from home)

Driving Requirements:

• Driver Application for Employment
• Motor Vehicle Report (MVR)
• Forms:
• Driver Disclosure and Release
• Employee Applicant Drug and Alcohol Statement
• FMCSA Certificate of Awareness
• Driver Certificate of Violations
• Driver Statement of On Duty Hours Road Test o Copy of Driver's License
• Copy of Medical Certificate
• PLACEHOLDER FOR DIVISION SPECIFIC REQUIREMENTS

High Impact Behaviors:

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Education & Experience Requirements:

• HS diploma or equivalent
• Capable of obtaining a CDL, class A or B with applicable endorsements

Preferred:

• May have industry specific license(s)

Experience Requirements:

• Ability to obtain all required customer clearances (TWIC, DISA, etc.)
• Ability to obtain DOT Medical card
• Clean driving record
• Work experience preferred
• 2 to 5 years of technical work experience including industrial or commercial process water experience

Skill Requirements:

• Electrical, mechanical, diesel, fusion experience depending on business unit
• Work without direct supervision
• Technically sound
• Experience with Microsoft Office including smart devices
• Must have customer service experience
• Demonstrates critical thinking and troubleshooting ability
• Synthesizes technical information and communicates it clearly
• Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and AffIDATIVE Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assi