Senior Field Service Representative

Eaton; Pleasanton (CA); On-site; USD 101,000 - 148,000; Full time

Benefits offered by this job

Company vehicle

Tuition assistance

Leads program with bonus pay

Overtime & travel premiums

Career growth & safety training

Toolkit & phone

Job summary

Eaton is seeking a Senior Field Service Representative in Pleasanton, CA to support customers across the power system lifecycle, including startup, commissioning, maintenance, testing, and emergencies. The role involves leading small projects, mentoring technicians, and generating detailed service reports.

Applicants should have a strong background in electrical distribution and control systems, with at least 3 years of hands-on experience, and the ability to drive a company vehicle.

Qualifications

• 3+ years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
• Alternative: 7+ years if no HS diploma or GED, with accredited trade school
• Ability to drive a company vehicle and meet driving-record requirements

Responsibilities

• Support customers across the power system lifecycle: startup, commissioning, maintenance, testing, troubleshooting, upgrades, and emergencies
• Manage small projects independently and lead field service teams on larger projects
• Generate timely service reports on work, product performance, and warranties
• Provide recommendations for improved electrical systems
• Mentor less experienced technicians

Skills

Electrical knowledge

Troubleshooting

Documentation

Communication

Education

Associate degree or higher

Bachelor’s degree in Engineering

Tools

MS Teams

iPad

IR cameras

Google Glasses

Job description

Eaton’s ES AMER ESS division is currently seeking a Senior Field Service Representative. Field Service Representative roles offer company car and guaranteed 40-hour paid week.The expected annual salary range for this role is $101000 - $148000 a year.Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.What you’ll do:Eaton’s Engineering Service & Systems Division is seeking a Senior Field Service Representative to join our team.Eaton has the largest and most experienced team of field services technicians and engineers in the industry, and we are looking to grow our team. In this role, you will:Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergenciesManage small projects independently and lead FSR teams on larger projectsGenerate timely and accurate service reports on work, product performance, and warrantiesProvide recommendations for improved electrical systemsCultivate strong relationships with customers, team members, and partnersMentor less experienced techniciansUtilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and moreTeam Benefits:Guaranteed 40-hour base pay, eligible for overtime and travel premiumsCareer growth, mentorship and safety trainingCompany vehicle, toolkit, and phoneTuition assistance for ongoing learningLeads program with bonus payOpportunities across 32 service branchesQualifications:Basic QualificationsHigh school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systemsThis role is designated as a Regular Driver per Eaton’s Driver Safety Policy and requires a valid driver's license with an acceptable driving record. Candidates will be subject to a motor vehicle record check upon hire.Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H1B, H1-B cap registration, O-1, E-3, TN status, I-485 job portability, etc.No relocation is being offered for this role. Candidates must reside within a 50 mile radius of Pleasanton, CA to be considered. Active duty military candidates are exempt from this requirement.Preferred QualificationsAssociate degree or higher from an accredited institutionBachelor’s degree in Engineering from an accredited institutionElectrical or General Contractor’s LicenseProfessional Engineering LicenseExperience performing power quality measurements, troubleshooting, analysis as well as protective relaysNICET/NETA certification#LI-CM1Skills:Position Success Criteria:Successfully complete and maintain compliance with Eaton’s safety program and policy; Achieve Eaton Field Certified Level 3 safety qualifications via completion of mentoring tasks, formal training, and skill and knowledge examsSubmit to periodic customer required background and drug screeningsMust have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirementsThis position requires you to drive an Eaton vehicleUnderstands 3-phase power systems and low, medium, and high voltage power distribution equipmentPerforms physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.Ability to obtain and maintain a valid TWIC cardProficient with hand and power tools for equipment assemblyStrong problem-solving and logical thinking skillsWorks well under time constraints and in stressful situationsExplain technical problems and solutionsCollaborates effectively with the team to meet project deadlinesWe are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.The application window for this position is anticiapetd to close on 11.13.26Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.