Senior Field Service Representative

Eaton Corporation; Baton Rouge (LA); On-site; USD 84,000 - 123,000; Full time

Benefits offered by this job

Company vehicle

Toolkit and phone

Tuition assistance

Leads program with bonus pay

Opportunities across 32 service Branch

Job summary

Eaton Corporation's ES AMER ESS division seeks a Senior Field Service Representative in Baton Rouge. This role performs installs, tests, maintains, troubleshoots, and repairs electrical switchgear at customer sites, with travel up to 25%. A company vehicle is provided and a 40-hour base week is guaranteed.

The role requires a valid driver's license, safety compliance, and strong field diagnostics. Opportunities include career growth, tuition assistance, and leads bonus programs across 32 service

Qualifications

• Minimum 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems; or 7+ years with trade school completion.
• Must be able to work in the US without sponsorship now or in the future.
• Must have a valid driver's license and be able to travel up to 25%.
• Ability to obtain DOT qualification if required and comply with DOT rules.
• Able to lift up to 50 pounds and perform physically demanding tasks.

Responsibilities

• Support customers across the power system lifecycle: startup, commissioning, maintenance, testing, troubleshooting, upgrades, and emergencies.
• Manage small projects independently and lead field service teams on larger projects.
• Generate timely and accurate service reports on work, product performance, and warranties.
• Provide recommendations for improved electrical systems and mentor less experienced technicians.
• Utilize digital tools for remote work and field operations.

Skills

Safety compliance

Customer service

Project leadership

Technical documentation

Remote diagnostics

Team mentoring

Education

High school diploma or higher

Associate degree or higher

Bachelor’s degree in Engineering

Job description

Eaton’s ES AMER ESS division is currently seeking a Senior Field Service Representative in the Baton Rouge, Louisiana area. Eaton Field Service Representatives perform installs, tests, maintains, troubleshoots, and repairs electrical switchgear systems at customer sites such as factories, data centers, power plants, utilities, hospitals, commercial buildings, and industrial facilities.

This is a traveling role with expected travel up to 25%.

This role is designated as a Regular Driver per Eaton’s Driver Safety Policy and requires a current, unrestricted driver’s license along with a satisfactory Motor Vehicle Record. Candidates will be subject to a motor vehicle record check upon hire.

Field Service roles offer company car and guaranteed 40-hour paid week.

The expected annual salary range for this role is $84000 - $123000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

Eaton’s Engineering Service & Systems Division is seeking a Senior Field Service Representative to join our team.

Eaton has the largest and most experienced team of field services technicians and engineers in the industry, and we are looking to grow our team.

In this role, you will:

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
• Manage small projects independently and lead FSR teams on larger projects
• Generate timely and accurate service reports on work, product performance, and warranties
• Provide recommendations for improved electrical systems
• Cultivate strong relationships with customers, team members, and partners
• Mentor less experienced technicians
• Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more

Team Benefits:

• Guaranteed 40-hour base pay, eligible for overtime and travel premiums
• Career growth, mentorship and safety training
• Company vehicle, toolkit, and phone
• Tuition assistance for ongoing learning
• Leads program with bonus pay
• Opportunities across 32 service branches

Qualifications:

Basic Qualifications

• High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
• Must be able to work in the US without corporate sponsorship now or in the future
• No relocation offered, candidates within 100-mile radius considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
• Must have a valid driver's license

Preferred Qualifications

• Associate degree or higher from an accredited institution
• Bachelor’s degree in Engineering from an accredited institution
• Electrical or General Contractor’s License
• Professional Engineering License
• Experience performing power quality measurements, troubleshooting, analysis as well as protective relays
• NICET/NETA certification

Skills:

Position Success Criteria:

• Successfully complete and maintain compliance with Eaton’s safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter
• Submit to periodic customer required background and drug screenings
• Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements.
• This position requires you to drive an Eaton vehicle
• Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required.
• Understands 3-phase power systems and low, medium, and high voltage power distribution equipment.
• Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.
• Ability to obtain and maintain a valid TWIC card
• Proficient with hand and power tools for equipment assembly
• Strong problem-solving and logical thinking skills
• Works well under time constraints and in stressful situations
• Explain technical problems and solutions
• Collaborates effectively with the team to meet project deadlines

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.

Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.