Senior Field Service Manager – LV/MV Power Systems

Nidec Conversion; Cleveland (OH); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading electrical systems company in Cleveland is seeking a Field Service Manager to oversee service operations and support clients with low and medium voltage power systems. The role requires extensive experience in managing teams, excellent communication skills, and the ability to provide technical support to ensure product reliability. This position involves significant travel within the Americas, collaborating with various teams to deliver and improve service offerings.

Qualifications

• 10+ years of experience required.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and travel as needed.

Responsibilities

• Install, configure, commission and troubleshoot products on-site or remotely.
• Perform regular preventive and corrective maintenance.
• Respond to customer inquiries and provide technical support.
• Manage a team of Service Technicians/Engineers.

Skills

Analytical skills

Problem-solving skills

Communication skills

Customer service skills

Education

Bachelor's degree or equivalent certification

Job description

A leading electrical systems company in Cleveland is seeking a Field Service Manager to oversee service operations and support clients with low and medium voltage power systems. The role requires extensive experience in managing teams, excellent communication skills, and the ability to provide technical support to ensure product reliability. This position involves significant travel within the Americas, collaborating with various teams to deliver and improve service offerings.