Senior Field Service Engineer - Remote-First, 75-90% Travel

carbon; United States; A distancia; USD 83.000 - 124.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity

Benefits package

Time off programs

Descripción de la vacante

carbon is seeking a senior field service engineer to support customers with on-site installations, maintenance, and upgrades. The role is home-office based with substantial travel to sites in the U.S.

and abroad, operating within a customer success framework to keep equipment reliable and feed learnings back into product development. The candidate should have 5+ years of field service or related engineering experience, the ability to read schematics, strong troubleshooting, and excellent

Formación

• Five+ years of hands-on field service or related engineering experience.
• Bachelor's degree preferred or equivalent practical experience.
• Ability to read electrical schematics and interpret mechanical drawings.
• Strong mechanical and electrical troubleshooting skills.
• Excellent verbal and written communication skills with a customer-facing mindset.

Responsabilidades

• Travel 75-90% to perform onsite installations, preventive maintenance, and hardware upgrades.
• Train customer teams on proper product usage, operation, and routine care.
• Author standard service procedures, troubleshooting documentation, and field guides.
• Identify recurring failure patterns and relay findings to engineering to influence future design decisions.
• Partner with engineering and manufacturing teams to investigate issues and validate countermeasures.
• Respond to after-hours service calls and support international customer engagements.

Conocimientos

Field service

Troubleshooting

Customer communication

Electrical diagrams

Educación

Bachelor's in Engineering

Descripción del empleo

carbon is seeking a senior field service engineer to support customers with on-site installations, maintenance, and upgrades. The role is home-office based with substantial travel to sites in the U.S.

and abroad, operating within a customer success framework to keep equipment reliable and feed learnings back into product development. The candidate should have 5+ years of field service or related engineering experience, the ability to read schematics, strong troubleshooting, and excellent