Senior Field Service Engineer – Industrial Automation & Global Travel

Top Echelon Software, LLC; Menomonee Falls (WI); On-site; USD 72,000 - 88,000; Full time

Job summary

Top Echelon Software, LLC is seeking a Senior Field Service Engineer for Industrial Automation & International Deployments in Menomonee Falls, WI. This role blends state-of-the-art shop testing with active global field deployments, reporting directly to the CEO with high visibility.

You will lead on-site installations, FAT/SAT, and collaborate with design engineers to submit ECRs. Expect 40–70 travel days per year and a base salary up to $80,000 with per diem and full benefits.

Qualifications

• 2+ years of verifiable experience commissioning, servicing, or maintaining complex electro‑mechanical industrial machinery.
• Able to troubleshoot automated systems from multi-page schematics.
• Willing to travel 40–70 days per year with a valid passport.
• Strong customer-facing communication and professional workflow.
• Local to Menomonee Falls, WI with a complete field service toolset.
• Authorized to work in the United States (Citizen or Green Card).

Responsibilities

• Lead on-site machinery installations, system integrations, and SAT at client facilities worldwide.
• Diagnose electro-mechanical faults and implement lasting solutions.
• Deploy PLC and HMI software, verify parameters in high- and low-voltage panels.
• Lead FAT procedures prior to shipment and ensure zero-defect quality.
• Submit ECRs to design engineering based on field insights.
• Set up and run technical trade show staging for equipment.

Skills

Field service experience

Travel readiness

Electrical schematics literacy

PLC/HMI troubleshooting

High voltage panel work

Customer communication

Tools

Rockwell Studio 5000/Logix

Siemens TIA Portal

Multi-axis motor setup

Job description

Senior Field Service Engineer – Industrial Automation & International Deployments

Up to $80,000 Base Salary + Per Diem Menomonee Falls, WI Area First Shift & Global Travel Direct-Hire

• Pay & Incentives: Starting base salary up to $80,000 (scaling directly with field depth) + travel per diem allowances, overtime/field pay incentives, and a full corporate benefits package.
• Work Pattern/Schedule: First Shift base hours at the Menomonee Falls shop for assembly, testing, and FAT, paired with scheduled domestic and international field service deployments (40–70 travel days annually).
• Environment & Company Profile: Direct-hire seat in a state-of-the-art facility in the Menomonee Falls area, reporting directly to the CEO with zero corporate bureaucracy and high operational visibility.
• Core Technical Scope: Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), high-voltage (480V) panel work, PLC/HMI software downloads, multi-axis motor setup, and ECR submittals.
• Strict Requirements & Authorization: Requires 2+ years of hands-on machinery service/commissioning, candidate-provided field toolset, valid passport, US work authorization (U.S. Citizenship or Green Card holder), and a local commute to Menomonee Falls, WI.

If you are a versatile technical specialist looking to escape the monotony of a fixed plant maintenance loop or a repetitive production floor, this high-visibility global engineering support seat offers your ideal career destination. Operating out of a state-of-the-art facility in the Menomonee Falls area, this role blends precision shop testing with hands-on international deployments.

Reporting directly to the CEO, you will bypass slow-moving corporate matrixes and take true ownership of the full equipment lifecycle. Rather than focusing solely on reactive break/fix field repairs, you will lead internal Factory Acceptance Testing (FAT) on the production floor, execute final Site Acceptance Testing (SAT) live at client facilities worldwide, and collaborate directly with design engineers to submit Engineering Change Requests (ECRs). You will enjoy massive operational autonomy, direct respect for your floor expertise, and constant technical variety across cutting-edge automated systems.

What You Will Be Doing (Daily Responsibilities)

• Spearhead Global Field Commissioning: Lead on-site machinery installations, system integrations, and final Site Acceptance Testing (SAT) at client facilities worldwide while delivering professional technical guidance to site operators.
• Execute Electro-Mechanical Diagnostics: Apply advanced diagnostic principles to isolate component faults, troubleshoot complex automated machinery, and implement lasting technical solutions using multi-page schematics.
• Manage Controls & Logic Deployment: Perform PLC and HMI software downloads, verify logic parameters, and safely work inside high-voltage control panels, multi-axis industrial drives, and low-voltage sensor networks.
• Direct Factory Acceptance Testing (FAT): Schedule and spearhead internal FAT procedures prior to shipment, auditing completed machinery exiting production to guarantee zero-defect quality standards.
• Drive Engineering Design Improvements: Formulate and submit Engineering Change Requests (ECRs) to design engineering based on real-world field insights, directly optimizing future machinery design.
• Lead Technical Trade Show Staging: Oversee the technical setup, mechanical alignment, and electrical hookup of custom automated equipment for industry trade shows.

What We Are Looking For (Requirements & Qualifications)

• Dedicated Field Depth: 2+ years of verifiable experience commissioning, servicing, or maintaining complex electro-mechanical industrial machinery or capital equipment.
• Schematics & Controls Aptitude: Fully comfortable troubleshooting automated systems, wiring industrial controls, and interpreting multi-page electrical, mechanical, and pneumatic schematics with minimal oversight.
• Global Mobility & Passport Readiness: Full, unconditional willingness and capability to travel 40 to 70 days per year, maintaining a valid passport for seamless international field deployments.
• Communication & Professionalism: Customer-facing communication with an organized mindset essential for operator training, field service logging, and client collaboration.
• Local Commute & Tooling: Residing within a daily commute of the Menomonee Falls, WI area and possessing a comprehensive mechanical and electrical field service toolset.
• Work Authorization: Legally authorized to work in the United States (U.S. Citizen or Green Card holder) without sponsorship requirements.

Preferred Technical Assets (Bonus Skills)

• PLC / HMI Programming Environments: Exposure to troubleshooting or modifying logic in Rockwell Automation (Studio 5000/Logix) or Siemens TIA Portal setups.
• Rigging & Precision Alignment: Hands-on experience with precision laser alignment, rigging, and heavy machinery leveling.
• Client Training Background: Prior experience delivering structured operator and maintenance team training during equipment handovers.