Senior Field Service Engineer - Advanced Development

Socket.dev; Concord (CA); On-site; USD 168,000 - 203,000; Full time

Job summary

Joby Aviation is seeking a Senior Field Service Engineer to provide advanced technical support for J208 aircraft and Ground Control Stations in field environments. You will serve as the on-site SME, diagnosing complex issues and communicating results to stakeholders while coordinating with development teams to feed lessons learned back into products.

The role requires a Bachelor's (8+ years) or Master’s (6+ years) in a technical discipline, active US security clearance or ability to obtain, and

Qualifications

• Bachelor’s degree with 8+ years of relevant engineering experience (or Master’s with 6+ years) or equivalent
• Extensive field service engineering or flight test support in deployed environments
• Proven capability troubleshooting hardware-to-software interactions, data buses, avionics systems
• Active US Security Clearance or ability to obtain one post-hire
• Willingness to travel ~50% domestically and internationally

Responsibilities

• Own and manage engineering support workstreams for deployed J208 aircraft and Ground Control Stations, on-site primary SME
• Diagnose and resolve multidisciplinary issues involving mechanical, electrical, avionics, and flight software interactions
• Brief internal and external stakeholders on complex systems and health/readiness assessments
• Represent the J208 product and flight evaluation program to customers during field operations
• Capture field anomalies and feedback into product updates and routines
• Develop procedures, workarounds, and guidelines for flight test and maintenance
• Advise cross-functional teams on field maintenance impacts on safety and timelines
• Travel 50% CONUS/OCONUS for deployments

Skills

Field service engineering

Troubleshooting hardware-software

Technical communication

Travel readiness

Systems integration

Education

Bachelor's in Electrical/Mechanical/Aerospace

Master's in Electrical/Mechanical/Aerospace

Tools

Telemetry analysis tools

Python scripting

Job description

Company Overview

Joby Advanced Development designs, develops, and flight-tests novel aircraft using a software-first autonomy approach. We build and deploy autonomy, perception, planning, and radar systems across conventional, electric, and hydrogen-electric aircraft in both CTOL and VTOL configurations.

Overview

Joby Aviation is seeking a Senior Field Service Engineer to provide advanced engineering support and liaison for J208 aircraft (a Cessna Caravan integrated with Superpilot autonomy technology) deployed on Operational Evaluations. Reporting to the Operational Evaluation Deployment Lead, this position serves as the primary technical subject matter expert responsible for troubleshooting complex mechanical, electrical, and avionics interactions with flight control and Ground Control Station (GCS) software in field environments. In this role, you will represent the product and program to current and prospective customers, while partnering directly with developmental engineering to flow lessons learned and technical updates back into future product iterations.This role will support prototype aircraft. Manuals will not be complete, and you will play a large role in developing them.

Responsibilities

• Own and manage engineering support workstreams for deployed J208 aircraft and Ground Control Stations, serving as the primary technical subject matter expert on-site
• Diagnose and resolve complex, multidisciplinary technical issues involving mechanical, electrical, avionics, and flight software interactions in creative and effective ways, in many instances for the first time with the product
• Brief internal and external stakeholders on complex technical systems, analytical results, and engineering judgment concerning system health and mission readiness
• Represent the J208 product and flight evaluation program to prospective and current military and civil customers during deployed field operations
• Partner closely with developmental engineering teams to capture field anomalies, software bugs, and hardware improvements, establishing systematic feedback loops for continuous product updates
• Develop procedures, operational workarounds, and technical guidelines for deployed flight test and maintenance personnel
• Frequently advise cross-functional teams on complex field maintenance matters, considering downstream implications on overall flight safety and program timelines
• Manage on-site engineering diagnostics and tooling during operational evaluations while traveling roughly 50% CONUS and OCONUS

Required

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Aerospace Engineering, or related technical discipline with 8+ years of relevant engineering experience, Master’s degree with 6+ years, or equivalent practical experience
• Extensive, demonstrated experience in field service engineering, flight test support, or complex systems integration in deployed environments
• Proven capability as a super-user in troubleshooting hardware-to-software interactions, digital data buses, and electrical or avionics systems
• Active US Security Clearance, or ability to obtain and maintain a US Security Clearance post-hire
• Willingness and ability to travel roughly 50% domestically (CONUS) and internationally (OCONUS)

This position must meet US export control compliance requirements, therefore a candidate must qualify as a “US Person” as defined by 22 C.F.R. § 120.15. “US Person” includes US Citizens, lawful permanent residents, refugees, or asylees.

Desired

• Prior experience supporting autonomous flight control systems, uncrewed ground control stations, or fly-by-wire architectures
• Demonstrated experience conducting field service engineering or flight test support specifically on US military installations
• Familiarity with telemetry analysis tools and scripting languages (e.g., Python) for flight software log diagnostics
• Strong technical communication skills with a track record of partnering with cross-functional development teams and external customer stakeholders

Compensation at Joby is a combination of base pay and Restricted Stock Units (RSUs). The target base pay for this position is $167,900 - $202,600/yr. The compensation package will be determined by job-related knowledge, skills, and experience.

Joby also offers a comprehensive benefits package, including paid time off, healthcare benefits, a 401(k) plan with a company match, an employee stock purchase plan (ESPP), short-term and long-term disability coverage, life insurance, and more.

Additional Information

Joby is an Equal Opportunity Employer.