Senior Field Outreach Specialist

TheCorporate; California (MO); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading utility provider is seeking a Senior Field Outreach Specialist to manage customer outreach for the System Hardening and Undergrounding Program across various locations in California. The ideal candidate will have a Bachelor's degree and significant experience in customer service or project management. Responsibilities include developing outreach plans, managing customer communications, and leading community engagement efforts.

Qualifications

• 4 years of customer service, program management, project management, or related experience.
• Valid California driver’s license or ability to obtain by first day of employment.

Responsibilities

• Become a subject matter expert on the System Hardening and Undergrounding Program.
• Collect and deliver outreach plans and deliverables in a timely manner.
• Develop and host Open Houses and community-based presentations to educate customers.

Skills

Customer service

Program management

Project management

Communication

Collaboration

Education

Bachelor’s degree in engineering, business, marketing, communications, or related degree

Tools

Excel

Word

PowerPoint

Google Earth

GIS

SAP

Job description

Position

Senior Field Outreach Specialist

Location

Location varies: Napa, Mariposa, Calaveras, Stockton, Rocklin, Sacramento

Duration

November 01, 2025 – December 31, 2026

Responsibilities

• Become a subject matter expert on the System Hardening and Undergrounding Program
• Understand and review planned work and execute comprehensive customer outreach in coordination with partnering organizations to ensure ample customer communications related to visible field work
• Collect, coordinate, organize and deliver outreach plans and deliverables in a timely manner
• Utilize resources to prepare and complete outreach, including Google Earth, GIS, CC&B, SAP
• Initiate strong working relationships with work sponsored project managers (PMs)
• Function as lead to coordinate input from the Program Managers, local construction teams, Public Affairs, Land Management, Environmental Management, and others
• Take the lead to develop local tactical plans, project by project, based on in-field expertise
• Strategize and develop customized outreach plans for specific projects with input from PM and team
• Tailboard and educate internal and external project crews regarding customer concerns or issues
• Route and manage complex customer concerns, in a timely and thorough manner - on the phone or in person based on the nature of the concern
• Facilitate customer escalations including legal claims and restoration efforts as needed
• Consistently document customer communications
• Coordinate and document the completion of outreach, including mailing letters, making phone calls attending meetings, and door-to-door canvassing
• Regularly attend RSM meetings to educate and update on key projects and any customer escalations
• Develop and host Open Houses, community-based organization (CBO) presentations, and other appropriate efforts for educating customers proactively regarding programs and projects

Minimum qualifications

• Bachelor’s degree in engineering, business, marketing, communications, or related degree or equivalent work experience
• 4 years of customer service, program management, project management, gas/electric construction, and/or energy efficiency sales and/or service experience
• Must possess a valid California driver’s license or ability to obtain by first day of employment

Preferred qualifications

• Positive, enthusiastic, collaborative, customer-centric self-starter
• Detail-oriented and meticulous on documentation, work planning, training and safety
• Accountable, dependable, and initiative-taking to work hard with limited supervision
• 3 years of previous customer facing roles
• Demonstrated proficiency in leading and influencing matrixed teams with limited leadership guidance
• Proactive, high quality customer service while resolving issues of a complex nature
• Advanced knowledge of assigned area of expertise
• Effective at negotiating and communicating with internal stakeholders at all levels
• Proficient with Excel, Word, PowerPoint, and related tools
• Strong presentation and time management skills