Senior Field Operations Professional

00015 Ameriprise Financial Services, LLC.; Minneapolis (MN); Hybrid; USD 29,000 - 40,000; Full time

Job summary

Ameriprise Financial Services, LLC. is seeking an operations professional to independently process, reconcile, and balance assigned products with minimal direction, ensuring compliant handling of transactions.

You will collaborate with internal and external partners to resolve issues efficiently and support processing requirements. The role emphasizes risk management, regulatory compliance, and accuracy in high-volume environments, with a focus on cross-team collaboration and stakeholder

Qualifications

• High school diploma or GED required.
• 1-3 years of relevant experience.
• Ability to research and resolve problems.
• Demonstrated ability to manage multiple priorities in a fast-paced, transaction-based environment.

Responsibilities

• Process, reconcile and balance the assigned product accurately and timely.
• Research and resolve issues with internal and external partners.
• Identify and implement process improvements and collaborate with resources to implement solutions.
• Communicate case status updates to advisors and stakeholders via email, written correspondence, or phone.
• Assist with licensing requirements, registration, and field compensation handoffs as needed.

Skills

Attention to detail

Problem solving

Communication skills

Regulatory knowledge

Education

High school diploma or GED

Job description

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

Independently process, reconcile and/or balance the assigned product according to department policy and procedures. Ensure comprehensive and seamless operations for all transaction requests with minimal direction. Work with both internal and external business partners to research and resolve issues in an accurate and timely manner. Ensure processing of transactions follow industry rules/regulations and internal compliance procedures.

Key Responsibilities

Independently process, reconcile and/or balance for the assigned product in an accurate, timely and compliant manner. Work with appropriate internal and external business partners to research and resolve issues, troubleshoot and provide seamless service. Identify process improvements and partner with appropriate resources to implement solutions. Utilize various computer applications to provide operational processing information and take action as appropriate. May participate in various team or department project requests, as assigned. Process sophisticated Client reassignments regardless of platform and triggering event. Process compensation sharing arrangement paperwork request for advisors, including providing assistance with submitting modifying or ending CSA's. Would support the AFIG platform for team practice, payout rate sets, Branch ID updates, client reassignments and third-party Advisor updates. Communicate case status updates to the advisor and various internal parties, such as the Employee Relations, Client Assignment policy owners, San Antonio Field office, or the Legal department, as appropriate via email, written correspondence, or telephone. Assist with creating hand off requests for licensing requirements, registration, and field compensation areas. Act as a resource for more complex research and assistant peers on processes and procedures via e-mail, phone, and in person regarding policies and procedures, systems knowledge, and case management skills. Identify process improvements and partner with appropriate resources to implement solutions.

Required Qualifications

• Education: High school diploma or GED.
• Experience: 1-3 years of relevant experience.
• *Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience.
• Previous operations, processing, or customer service experience.
• Ability to research and resolve problems.
• Demonstrated ability to manage multiple priorities in a fast-paced, results-driven transaction-based environment.
• Demonstrated understanding of company and industry regulatory requirements.
• Strong written and verbal communication skills.
• Strong attention to detail including demonstrated ability to meet accuracy standards in a high-volume processing situation.

Preferred Qualifications

• Ability to understand and communicate complex issues.
• Product-specific or financial services industry experience.

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Visa Sponsorship

Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

Base Pay Salary

The estimated hourly rate for this role is $21.34 - $29.37 / hour. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Full-Time/Part-Time

Full time
Exempt/Non-Exempt
Non-Exempt

Job Family Group

Group Business Support & Operations Line of Business SERVD Service Delivery

Equal Opportunity Statement

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law. We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

Since 1894, Ameriprise Financial has helped people feel more confident about their financial future. Guided by strong values and a deep commitment to clients, we've remained a trusted leader in financial planning and advice for more than 130 years. Through our businesses, Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance & Annuities, we deliver advice, investment and protection solutions designed for long-term success. While each business brings distinct capabilities and expertise, all are united by our unwavering focus on clients and a strong financial foundation. For you, that means the opportunity to build a meaningful career in a high-performing, collaborative culture where your expertise can grow, your contributions are valued and your work can make a real impact. As a global financial services company with three complementary businesses, the breadth of our capabilities sets us apart. It also creates unique opportunities for employees to learn, collaborate and grow their careers: Ameriprise Financial: Financial planning, advice and wealth management. Columbia Threadneedle Investments: Global asset management serving individual, institutional and corporate clients. RiverSource Insurance & Annuities: Products and solutions designed to help clients protect and grow their wealth. Explore opportunities within each business and region below.

Ameriprise US | Careers

Ameriprise India | Careers

Columbia Threadneedle Investments US | Careers

Columbia Threadneedle Investments EMEA APAC | Careers

RiverSource | Careers