Senior Field Operations Engineer

DZYNE Technologies; Irvine (CA); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401K plan with employer match

Paid time off and holidays

Job summary

A leading aerospace technology firm in Irvine, CA is seeking a Sr. Field Operations Engineer to act as a key liaison between various teams. Responsibilities include managing technical resolutions in the field, coordinating issues, and enhancing operational effectiveness. The ideal candidate should possess 5-7 years of field support experience, strong communication skills, and expertise in technical problem-solving. This role involves on-site collaboration and supports rapid response to field issues, contributing to the success of advanced defense solutions.

Qualifications

• 5 – 7 years of Field Support experience as engineer.
• Ability to collaborate with executive stakeholders.
• Experience with issue triage and root cause investigations.

Responsibilities

• Coordinate in person with Engineering teams.
• Serve as the engineering point-of-contact for field issues.
• Manage the triage and tracking of field issues.

Skills

Field Support experience

Communication and leadership skills

Technical coordination

Problem-solving skills

Education

Bachelors’ degree in Engineering or related field

Job description

Overview

Our Culture. DZYNE Technologies is leading the future of autonomous defense. Based in Irvine, California, we develop and manufacture advanced airborne and ground-based defense solutions deployed in over 50 countries. Backed by U.S. Government Programs of Record, our technologies are field-proven, scalable, and production-ready. We’re growing fast and looking for innovators ready to make an impact. At DZYNE, you’ll join a culture built on collaboration, integrity, and purpose. We celebrate wins, value diverse perspectives, and support every team member’s success. Ready to do work that matters? Join us.

Position: Sr. Field Operations Engineer - UAS
Location: Irvine, CA

Position Description

The Senior Field Support Engineer – UAS serves as a vital link between Field Operations, Engineering, Manufacturing, and Quality teams. This role supports rapid technical resolution of field issues and ensures accurate capture and communication of operational feedback to internal teams. The engineer is responsible for implementing and evolving a Failure Reporting, Analysis, and Corrective Action System (FRACAS) and for ensuring field technical issues are triaged, tracked, and resolved in a structured, data-driven way.

Responsibilities

• Coordinate in person with Engineering teams and regularly attend Failure Review Boards on-site in Irvine, CA.
• Serve as the engineering point-of-contact for incoming field issues, coordinating with SMEs and tracking resolution progress.
• Collaborate with cross-functional teams (Quality, Manufacturing, IT, Engineering) to design and deploy a unified FRACAS system.
• Manage the triage and tracking of field issues, generate reports and summaries, and present findings to leadership.
• Develop training materials and mentor users to ensure consistent use of the reporting system.
• Create and maintain a searchable technical knowledge base for historical problem-solving
• Support investigation and reporting of mishap events and field incidents.
• Assist in the creation of technical documentation such as Engineering Memos and Service Bulletins.
• Support logistical responses tied to field findings and corrective actions.
• Analyze maintenance and failure data to contribute to spare parts planning and system reliability improvements.
• Expected to work on-site during regular business hours when not covering active field deployments.
• Provide off-hours/weekend support as needed when field assets are deployed.
• May take on leadership responsibilities for managing additional technical support personnel as field operations scale.

Qualifications

• 5 – 7 years of Field Support experience as engineer.
• Communication and leadership skills; ability to collaborate with executive stakeholders and technical teams.
• Experience with issue triage, technical coordination, or root cause investigations.
• Ability to identify and coordinate with subject matter experts (SMEs) to resolve technical problems.
• Familiarity with technical documentation standards and ability to create service bulletins or troubleshooting memos.
• Comfortable working in high-urgency environments, including availability for off-hours support when necessary.
• Strong organizational and problem-solving skills with attention to detail.
• Must be based in or willing to relocate to Irvine, CA area.

Preferred Skills/Qualifications

• Background in Unmanned Aerial Systems (UAS) or aerospace product development
• Familiarity with systems such as avionics, power distribution, propulsion, flight controls, airframes, or datalinks.
• Experience with composite structures and maintenance best practices.
• Experience working with Quality, Manufacturing, and Engineering teams in a field support capacity.
• Prior experience creating and scaling a Failure Reporting and Corrective Action System (FRACAS).
• Experience analyzing maintenance data to support operational readiness and spare parts planning.
• Ability to create or manage a searchable troubleshooting knowledge base.

Education

• Bachelors’ degree in Engineering or a related technical field, or equivalent work experience.

Clearance Level Required: Must be able to obtain Secret Clearance

Travel: Less than 10%

Working Conditions: The diversity of work conditions may range from an environment where there is little or no physical discomfort, such as general office environment or warehouse, to field testing environments.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to work in a standard office environment, using computer and other office equipment.
• Capability to travel to field sites, including manufacturing facilities, test sites, or operational environments.
• Ability to lift and carry up to 25 lbs. occasionally for handling technical equipment or documentation.

Other Requirements: It is an essential requirement for the person in this role to have a legal right to work in the United States and be eligible to obtain any required Export Authorization and DoD Clearance.

Salary: $125,000 - $150,000 annually

Salary depends on relevant work experience, education, training, essential skills, and/or other factors such as specialized or high-demand professions. In addition to the annual salary, the position will be eligible for an annual bonus. The pay range for this job level is a general guideline only and not a guarantee of salary or annual bonus.

Benefits: Our benefits are DZYNE’ed for your overall health and financial wellness. DZYNE provides comprehensive medical, dental, and vision plans, employee life and accidental death, and disability. DZYNE provides paid time off and paid holidays. Additionally, DZYNE offers a 401K plan with an employer match.

EEO Statement: DZYNE Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status. In addition to federal law requirements, DZYNE Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which our company has facilities. This policy applies to all terms and conditions of employment.