Senior Field Engineer - ECH SME - US Remote
Motorola Solutions
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Benefits offered by this job
Job summary
Motorola Solutions is seeking an experienced ECH Field Engineer to implement and support Emergency Call Handling solutions for public safety. This remote role requires up to 75% travel within the US and internationally, including on-site configuration, testing, and post-cut support for hybrid cloud and SaaS environments.
You will configure systems, verify cutovers, troubleshoot connectivity, and document changes while staying current with cloud-native safety technologies.
Qualifications
- 5+ years in engineering/technical environments.
- Experience deploying/integrating complex IP products and systems.
- Cloud certifications a plus; familiarity with hybrid cloud.
Responsibilities
- Configure and deploy ECH solutions across on-premise and cloud environments.
- Perform site verification testing and cutover to production.
- Troubleshoot connectivity between local and cloud environments.
- Provide post-cut support to customers and partners.
- Document changes to cloud tenants and API integrations.
- Contribute to design of migration methods and upgrade plans.
- Support pre-contract presentations and customer negotiations.
- Maintain skills in emerging cloud-native public safety tech.
Skills
Education
Tools
Job description
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
The Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Emergency Call Handling, 911 Equipment, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.
The Emergency Call Handling (ECH) Field Engineer will report to the ECH Field Engineer Manager. The Field Engineer is ultimately accountable for the system being implemented based on the site design specifics, including the on-site configuration, testing, cut, and post-cut support for Motorola’s on-premise and cloud-hosted ECH solutions. This is a Remote position and candidates can be located anywhere in the US. There will be in excess of 75% travel US and International.
- Performs system configuration for all supported and assigned ECH solutions, including hybrid cloud and SaaS-based applications.
- Performs site verification testing prior to cutting a site into a production environment.
- Configures and troubleshoots connectivity between local site infrastructure and cloud-hosted application environments.
- Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment.
- Documents all changes to the solution, including cloud tenant configurations and API integrations, that may occur during the implementation phase of the project.
- Ensures that installation/quality issues are resolved in a timely and efficient manner.
- Participates in the development and approval of Methods of Procedure (MOP) for cloud migrations and system upgrades.
- Participates in pre-contract oral presentations and customer negotiations as required.
- Maintains subject matter expert skills in emerging cloud-native public safety technologies.
- 3+ years of experience in the deployment or Integration of complex IP products and systems.
- Relevant Cloud Certifications (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals) are a plus.
- CompTIA Network+ AND Security+ Experience with Cloud-based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/Active Directory).
- Experience with installation, administration, and troubleshooting of:
- Server Virtualization, specifically with RedHat KVM, VMWare ESXi v.6+ and/or Microsoft Hyper-V 2012+.
- Database Servers, specifically with Microsoft SQL Server 2008 R2\2012\2016.
- Server Operating Systems, specifically Windows Server 2008 R2 and 2012 R2.
- Workstation Operating Systems, specifically Windows 7 & 10.
- Linux.
- Network Switches, preferably with Cisco IOS.
- Basic knowledge of Firewalls and Routers, preferably with Fortinet FortiGate.
- Candidate must possess telephony knowledge related to analog lines and PRI up to and including troubleshooting and physical configuration/termination.
- Candidate must be familiar with ACD call routing and provisioning.
- Candidate must be familiar with SIP interfaces and call flow ladders for troubleshooting and provision the SBC.
- Candidate must possess basic Active Directory knowledge pertaining to account segregation and role assignments.
- Candidate must be able to operate independently utilizing various guides and remote support options.
- Candidate must be able to self-manage time based on objectives and goal requirements as part of the deployment team.
- Candidate ideally should be familiar with virtual machine deployments and hosted systems, ESXI/KVM RedHat.
- Candidate ideally should be familiar with Cisco switch configurations.
- Candidate must possess or be eligible for a US passport for international travel up to 75%.
- Server hardware / Workstation hardware.
- Previous experience in Public Safety Applications deployment and integration, and/or operations and administration preferred.
- Exercises judgment in the selection of methods and techniques for obtaining solutions.
- Ability to apply critical thinking skills to solve problems and make decisions.
Target Base Salary Range: $90.000 - $100,000 USD
Required Skills: High School diploma, Associate's or Bachelor's degree in Computer Science, Engineering, IT, or Technology. Must have 5+ years of experience working in an Engineering or Technical environment. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
50-75%
Experienced Referral Payment Plan Yes
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave and more!
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
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