Senior Field Engineer

Teleport; Boston, Las Vegas, Pittsburgh (MA, NV, Allegheny County); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Extensive health coverage

Annual expense budget

Rest and recovery policies that maxm

Retirement savings plans

Professional development opportunities

Job summary

Teleport, the AI Infrastructure Identity Company, is hiring a Senior Field Engineer to work with top customers, helping design, deploy, and optimize Teleport in real-world environments. You will triage issues, develop training, and lead enterprise-wide rollouts.

Expertise across cloud providers, Kubernetes, and security is essential, along with strong communication and project management skills. As a remote-first, globally distributed team, Teleport offers opportunities to drive adoption and

Qualifications

• BSc or Master in Computer Science, Software Engineering, Electrical Engineering or related field.
• 8+ years in customer-facing software onboarding, services, or solution architecture.
• Linux administration experience and cloud engineering exposure.
• Hands-on Kubernetes experience; CKAD/CKA a plus.
• Strong security fundamentals: SSH, PKI, 2FA, SSO, RBAC.

Responsibilities

• Design Teleport solution architecture for customer environments.
• Deploy and configure Teleport; share implementation best practices.
• Lead triage and debugging, escalate to engineering when needed.
• Develop, maintain, and deliver customer training programs.
• Plan enterprise-wide Teleport rollout; drive customer adoption.
• Maintain relationships with client stakeholders and expand engagements.
• Document business goals to align Teleport value delivery.
• Act as SME for Teleport solutions for customers and peers.
• Collaborate with Sales/Product to identify upsell opportunities.
• Provide feedback to product teams for improvement and roadmaps.
• Support Teleport customer base with best-practice recommendations.

Skills

Autonomous

Security-minded

Business-savvy

Professional

Linux administration

Cloud (AWS, GCP, Azure)

Kubernetes

PKI, 2FA, SSO (SAML, OIDC), RBAC

Troubleshooting & debugging

Communication skills

Project management

Organizational skills

Education

BSc or Master in CS/Engineering

Tools

AWS

GCP

Azure

Kubernetes

Job description

About Teleport

Don't wait for the future of infrastructure. Be part of it.

Teleport is the AI Infrastructure Identity Company. We’re solving one of the hardest problems in security: giving every human, machine, workload, and AI agent a cryptographically secured identity, improving engineering velocity while maintaining security. We make trusted computing simple. This gives you the freedom, power, and autonomy to build and innovate with confidence.

Remote-first and globally distributed, we work with companies like Nasdaq, DoorDash, and Elastic to secure infrastructure for an AI world.

As a member of the Teleport Customer Solutions Team, you will be responsible for implementing, supporting, evangelizing, and expanding Teleport at our top customers throughout the entire customer lifecycle. As a Senior Field Engineer, you will be dedicated to proactively driving adoption so that our customers achieve the maximum value from all Teleport products and solutions.You will work directly with our customers to help design solution architecture, deploy and configure Teleport hands-on, relay implementation best practices, provide triage and debugging of technical issues, develop and maintain training programs, evangelize the solution to a wider customer organization, and plan and assist with an enterprise-wide organizational rollout of the Teleport solution. You will act as a customer champion within Teleport and provide and help prioritize product feedback by working with the Teleport product team. As a Senior Field Engineer, you will be the primary lead to identify and provide initial triage of technical blockers via shared chat, ticket, and meetings. As our company grows, and we launch new offerings, the requirements of this position may shift. You should be comfortable with change and have an interest in continually learning and advancing your skillset.

Who you are - To succeed at Teleport and take your career into the future, we are looking for people who are:

• Autonomous: We value those who take initiative and get things done. Our team trusts in their ability to make decisions that benefit the company and its customers, letting their work speak for itself.

• Security-minded: Working on the very fabric of the internet and providing infrastructure access to some of the world’s biggest companies means you need to think security-first. Our platform is the gatekeeper - The Wall. And winter is coming. We need to ensure we’re secure.

• Business-savvy: We don’t code for coding's sake. We build for our customers. Designed by engineers for engineers, we understand their environment, challenges and needs better than anyone else. That means we have built a business that can support them by making the right choices that ensure we are in business for the long haul.

• Professional: We are a team of dedicated professionals, committed to excellence. We set a high bar for joining Teleport, ensuring we attract top talent ready to help shape the future. If you’re passionate about being the best at what you do, Teleport is the place for you

What You'll Bring

• BSc or Master Degree in Computer Science, Software Engineering, Electrical Engineering or another related engineering field.

• 8+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles.

• Linux administration skills.

• Hands-on experience with one of the major public cloud providers: AWS, GCP, Azure. Certifications are a plus.

• A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus.

• Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC.

• Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise.

• Outstanding soft skills, excellent verbal and written communication skills.

• Project management experience and the ability to handle multiple clients simultaneously.

• Strong organizational skills.

What You'll Be Doing

• Design solution architecture for Teleport in a customer environment

• Deploy and configure Teleport in a customer environment as well as communicate implementation best practices to the customer.

• Act as a point person for all technical issues, providing triage and troubleshooting, and escalating to engineering for high complexity cases.

• Develop, maintain and deliver customized training; evangelize the solution to a wider customer organization.

• Plan and deliver Quarterly Business Results meetings for customers. Drive adoption within the customer organization; plan and assist with an enterprise-wide rollout of Teleport.

• Maintain strong working relationships with key client stakeholders and expand relationships into other parts of the organization.

• Document the customer's business goals and challenges to align Teleport to provide the most value possible.

• Serve as a subject matter expert on existing and upcoming Teleport solutions for both customers and other Customer Solutions engineers, staying up to date on the latest solutions.

• Work closely with Sales and Product to identify customer needs associated with tangible upsell and cross-sell opportunities.

• Collaborate with Sales and Product to provide valuable feedback for product improvement.

• Support our broader Teleport customer base seeking new solutions and best practice recommendations.

Why Teleport

You're joining a company where the problem is real, the team is small, and your work shows up directly in the product. We're not a big company, you won't get lost in a crowd. You'll have the freedom and autonomy to do what you're great at, alongside teammates who care about doing it right and want to see you succeed. The work is collaborative, there's real room to grow, and the mission is one worth showing up for.

Remote-first and globally distributed, we're genuinely passionate about what we're building.

The Benefits

• Extensive health coverage
• Annual expense budget
• Rest and recovery policies that maximize your ability to recharge
• Investment in your future with retirement savings plans
• Professional development opportunities

Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.

Candidate Privacy Notice: For information about our collection and processing of job applicant personal data for this position, please see our Job Applicant Privacy Policy and Notice of Collection at goteleport.com/legal/apply/job-applicant/