Senior Field Application Specialist

COPAN Diagnostics, Inc.; Berkeley (CA); Remote; USD 85,000 - 110,000; Full time

Job summary

A global leader in bacteriology solutions is seeking an experienced Senior Field Application Specialist to provide customer training on automation products. This role requires a minimum of 10 years' experience in clinical labs and the ability to travel extensively. The Specialist will organize projects for product implementation, conduct presentations, and ensure optimal customer experience. Applicants must possess a B.S. degree in a relevant field and demonstrate exceptional communication and project management skills.

Qualifications

• Minimum 10 years of relevant work experience in a clinical laboratory setting.
• Prior field experience in technical clinical training.
• Ability to travel domestically and internationally.

Responsibilities

• Conduct training on Copan Automation for customer competency.
• Organize and manage complex projects for product implementation.
• Ensure compliance with federal, state, and local regulations.

Skills

Excellent communication and interpersonal skills

Project management abilities

Flexibility

Attention to detail

Education

B.S. Degree in Medical Technology, Biological Sciences, or Microbiology

Job description

Senior Field Application Specialist

COPAN Diagnostics, Inc. is a global leader in the production and distribution of bacteriology swabs, viral transport media (VTM), and molecular transport systems. The company's innovative solutions, such as patented Flocked Swabs and advanced products like ESwab and UTM, have revolutionized pre‑analytics and improved microbiology assays. COPAN's commitment to laboratory automation is evidenced by the WASP: Walk‑Away Specimen Processor, designed for automatic planting and streaking of bacteriological samples. Additionally, COPAN offers an extensive range of laboratory consumables, including inoculation loops, needles, spreaders, and transfer pipets.

Key Accountabilities

• Conduct comprehensive user training on Copan Automation to ensure customer competency, optimal utilization, and self‑sufficiency.
• Travel to new installations and be on site for up to 10 weeks Monday through Friday as required.
• Demonstrate proficiency in applying COPAN’s instruments and software by uncovering customer needs, implementing customized solutions, and facilitating rapid adoption.
• Collaborate with Field Service to enhance customer experience.
• Ensure that knowledge and trust in Copan Automation are optimal at different customer sites.
• Drive implementation processes and optimal utilization of COPAN’s automation.
• Conduct product demonstrations and promote product value to support the sales of COPAN automated platforms at tradeshows, workshops and customer sites as needed.
• Assist regional sales associates during the implementation of Copan Automation.
• Contribute to laboratory workflow productivity by maximizing the efficiency of product training.
• Routinely check that the configuration of COPAN’s automation is optimal and that customers are running QC procedures properly.
• Work with the sales team to ensure maximum utilization of COPAN LBM products (i.e., ESwab, UTM, FecalSwab, and broths, etc.).
• Support sales team and customers in ESwab, FecalSwab and other LBM validations and implementation.

Project Management Responsibilities

• Organize, manage, and plan complex projects for Copan’s Automation product implementation efforts.
• Independently oversee a team of managers and analysts to ensure projects are completed on time and to specifications.
• Delegate work and assignments to team members based on expertise, work experience, and time constraints.
• Outline tasks involved in the project and delegate accordingly.
• Conduct cost analysis, estimate expected project costs, and prepare and implement a budget.
• Perform risk assessments, report identified risks to management, and provide recommendations for mitigation.
• Address questions, concerns, and/or complaints throughout the project.
• Act as liaison between company, customers, and vendors.
• Communicate and collaborate with sales and marketing teams to provide training and information required to promote and sell new projects, programs, and systems, if needed.
• Ensure compliance with federal, state, and local regulations.

Key Competencies

• Excellent communication and interpersonal skills, including conflict resolution and troubleshooting skills.
• Superior presentation and demonstration of products.
• Knowledge of workflow aspects as they relate to laboratory systems implementation.
• Coordination of training rotations and schedules within the laboratory to achieve cross‑training for all operators on all shifts.
• Flexibility and ability to initiate new assignments and successfully complete them.
• Attention to detail, constantly and persistently striving for excellence in technical and customer‑facing skills.
• Superior project management abilities, leading conference calls, teaching, motivational and organizational skills with a proven track record of accomplishments.
• Professionalism in customer, cross‑team interactions with high concern for customer needs and expectations.
• Knowledge and experience of technical and application support.
• Energetic and positive attitude, able to communicate the organizational vision and goals, and guide team members in achieving these goals.
• High level of computer literacy.

Requirements

• Minimum B.S. Degree or equivalent work experience, preferably in Medical Technology, Biological Sciences, or Microbiology.
• Minimum 10 years of relevant work experience in a clinical laboratory setting.
• Prior field experience in technical clinical training.
• Ability to travel domestically and internationally.
• Must be able to sit for long periods on airplane or in an auto to reach job destinations.
• Must have manual dexterity to operate equipment and tools required on the job.
• Must occasionally lift and/or move up to 25 lbs.
• Must be able to occasionally crouch, kneel, and/or duck into tight spaces of the equipment.
• The employee will be required to stand for long periods of time. Kneeling and crouching for extended periods is also necessary.
• Must be on call during evenings/weekends as needed.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Research, Analyst, and Information Technology