Senior Experience Designer

Kyndryl; United States; Hybrid; USD 115,000 - 219,000; Full time

Benefits offered by this job

Be Well program

Learning & development

Job summary

Kyndryl is seeking an Experience Designer to lead immersive, user-centered design efforts across complex projects. You will guide cross-functional teams, balance creativity with technical feasibility, and advise clients on AI-driven design strategies throughout the project lifecycle.

This hybrid-ready role emphasizes human-centered research, prototyping, and ethical considerations, with opportunities to shape innovative experiences for enterprise clients while growing your own expertise in

Qualifications

• Deep understanding of human-centered design methods and mindset.
• Excels at aligning stakeholders through workshops and collaborative sessions.
• Clear and compelling storytelling abilities for diverse audiences.
• Ability to design and conduct generative and evaluative user research.
• Capability to create context-appropriate, low-to-high fidelity prototypes.
• Expertise in information design and visual communication.
• Ability to leverage AI tools while maintaining quality and ethical standards.
• Willingness to travel up to 40% (two days a week).

Responsibilities

• Lead design initiatives across a variety of projects, ensuring solutions are innovative and user-friendly.
• Develop and maintain strong client relationships, acting as a trusted design advisor.
• Guide design teams in creating high-quality visual and interactive designs that meet business and user needs.
• Balance creative ideas with technical feasibility in collaboration with engineering teams.

Skills

Human-Centered Design

Co-Creation

Storytelling

User Research

Prototyping

Visual Communication

AI and Data Ethics

Travel Required

Education

Bachelor’s Degree or equivalent portfolio

MDM, MDes, MFA, dMBA, or equivalent

Job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

An Experience Designer crafts immersive and engaging experiences that connect people with environments, events, and interactions, focusing on how these experiences feel and unfold over time. This role involves understanding the needs and emotions of participants through research and testing and collaborating with various stakeholders to bring these experiences to life. By considering the emotional, social, and sensory aspects of an experience, Experience Designers aim to create memorable and impactful moments that leave lasting impressions.

As an Experience Designer at Kyndryl Vital you will lead design initiatives across a variety of projects, ensuring that solutions are innovative, user-friendly, and aligned with client objectives. You will develop and maintain strong relationships with clients, acting as a trusted design advisor throughout the project lifecycle. You will guide design teams in the creation of high-quality visual and interactive designs, ensuring the final product meets business and user needs.

Partnering with technical teams, you will balance creative ideas with technical feasibility, ensuring designs are practical and scalable. You will take ownership of the design process, from discovery and ideation to prototyping and user testing, ensuring consistent delivery of impactful designs.

You will support complex projects that leverage AI to create innovative, user-centered experiences, setting standards for human/AI interaction design and process adoption across teams.

You'll advise clients and teams on the strategic use of AI in design, balancing innovation with usability and ethics, and foster a culture of experimentation with AI while ensuring human agency remains central. You will actively share your knowledge of AI in design with others as part of your leadership, empowering your team to grow their proficiency, while continuing to develop your own expertise.

Who You Are

Required Technical and Professional Expertise

• Human-Centered Design : You have a deep understanding of human-centered design methods and mindset.

• Co-Creation : You excel at aligning stakeholders through workshops and collaborative sessions.

• Storytelling : You can communicate clearly and compellingly.

• User Research : You can design and conduct generative and evaluative user research.

• Prototyping : You can create context-appropriate, low-to-high fidelity prototypes.

• Visual Communication : You have expertise in information design.

• AI and Data Ethics : You leverage AI tools while maintaining quality and ethical standards.

• Importance Travel is Required Up to 40% or two days a week

Preferred Professional and Technical Expertise

• 8+ years experience

• Deep industry vertical experience

• Experience in both enterprise and agency worlds

• Knowledge and experience in IT infrastructure or other technical applications

• Human behavior, change management, or other applied social sciences

• Data science, AI/ML background

• You may specialize more deeply in:

Required Education

Bachelor’s Degree or equivalent portfolio

Preferred Education

MDM, MDes, MFA, dMBA, or equivalent

The compensation range for the position in the U.S. is -
$115,080to$218,520based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California (San Francisco Bay Area):$138,120to$262,320

California (All Other):$126,600to$240,480

Colorado:$115,080to$218,520

Massachusetts$115,080to$240,480

New York City:$138,120to$262,320

Washington:$126,600to$240,480

Washington DC:$126,600to$240,480

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Being You

The 'Kyn' in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job - it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health - because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute - you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities - from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here - and we're committed to helping you do just that.