Senior Experience Design Operations Manager

Expedia Group; San Francisco (CA); On-site; USD 184,000 - 319,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid time off

Employee assistance program

Wellness & travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group seeks a Senior Manager, Design Operations to drive operational programs within the design organization. You will partner with design, product, and engineering teams to improve how work is planned, reviewed, and delivered, helping foster a healthy, sustainable delivery culture at scale.

The role emphasizes partnering with leaders to prioritize work, improve staffing visibility, and maintain clear communication to keep teams aligned and productive.

Qualifications

• 7+ years of experience in design operations, program management, or cross-functional delivery supporting design or product teams.
• Strong understanding of design workflows, tools, and review processes in digital product environments.
• Proven ability to manage complex programs and introduce operational improvements.
• Experience collaborating with product and engineering teams in matrixed organizations.
• Bachelor's degree in Design, Business, or related field, or equivalent professional experience.

Responsibilities

• Implement and refine operational frameworks that connect design strategy to delivery across teams.
• Lead multi-team initiatives, keeping scope, timing, and dependencies on track.
• Collaborate with product management, engineering, and design to align planning and execution.
• Maintain design review pathways and scheduling from early squad reviews to leadership checkpoints.
• Promote sustainable delivery practices balancing creativity with accountability.
• Support design leadership with prioritization and staffing visibility.

Skills

Design operations

Program management

Cross-functional delivery

Systems thinking

Communication

Education

Bachelor's degree or equivalent

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Locations

London, New York, Seattle, Austin, San Jose / San Francisco, Los Angeles, Chicago, with other EG Locations up for discussion.

Introduction To The Team

As the Design Organization grows and evolves, strong operational systems are essential to help teams plan, build, and deliver great work. Experience Design Operations plays a central role in creating the clarity and structure that enable designers to focus on craft and impact.

This role is a key part of building a connected design organization that moves with purpose and delivers consistently high-quality experiences.

Experience Design Operations supports Expedia Group's global design organization across product design, research, and content. We build the structures and practices that enable teams to work with clarity, efficiency, and creative confidence. Our goal is to make design predictable, scalable, and deeply integrated into product development.

As a Senior Manager, Design Operations, you will drive operational programs and processes within a key area of the design organization. You'll partner with design, product, and engineering teams to improve how work is planned, reviewed, and delivered. Your work will help foster a healthy, sustainable delivery culture that supports great design at scale.

In This Role You Will

• Operational Frameworks: Implement and refine processes, workflows, and rituals that connect design strategy to delivery. Ensure clarity and consistency across teams.
• Program Leadership: Manage multi-team initiatives, ensuring design work is scoped, aligned, and delivered on time. Track progress, risks, and dependencies to keep teams moving forward.
• Cross-Functional Collaboration: Work closely with product management, technical program management, and engineering to align planning and execution. Strengthen communication and decision-making across disciplines.
• Review and Workflow Coordination: Support design review pathways, from early squad reviews to leadership checkpoints. Maintain schedules and alignment moments to ensure quality and momentum.
• Delivery Culture: Identify friction points and help streamline planning and collaboration. Promote sustainable practices that balance creativity with accountability.
• Team Support: Assist design leadership with prioritization, staffing visibility, and operational readiness. Help maintain communication practices that keep teams informed and connected.

Who You Are

• A systems thinker who brings clarity to complex environments.
• A collaborative operator who builds strong relationships across disciplines.
• A steady, organized communicator who helps teams stay aligned and focused.
• A champion of craft, culture, and operational excellence within design.

Minimum Qualifications

• 7+ years of experience in design operations, program management, or cross-functional delivery supporting design or product teams.
• Strong understanding of design workflows, tools, and review processes in digital product environments.
• Proven ability to manage complex programs and introduce operational improvements.
• Experience collaborating with product and engineering teams in matrixed organizations.
• Bachelor's degree in Design, Business, or related field, or equivalent professional experience.

Preferred Qualifications

• Experience supporting global or multi-brand product organizations.
• Familiarity with design systems, content operations, or research operations.
• Background in tooling, vendor management, or operational budgeting.
• Experience driving process improvements across large teams.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

The total cash range for this position in Seattle is $184,500.00 to $258,000.00. Employees in this role have the potential to increase their pay up to $295,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in New York is $199,000.00 to $278,500.00. Employees in this role have the potential to increase their pay up to $318,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in San Jose is $199,000.00 to $278,500.00. Employees in this role have the potential to increase their pay up to $318,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in San Francisco is $199,000.00 to $278,500.00. Employees in this role have the potential to increase their pay up to $318,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits And Perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.