Senior Experience Design Lead

ntrs; Chicago (IL); On-site; USD 115,000 - 195,000; Full time

Benefits offered by this job

401k and pension

Health and welfare benefits

Paid time off

Parental and caregiver leave

Life & accident insurance

Well-being benefits

Discretionary bonus program (equity可能)

Job summary

Northern Trust is seeking a Senior Lead Designer to guide Experience Design & Research efforts for BU products and initiatives. The role blends strategic and tactical work, leading research and distinguishing experiences aligned with client needs and business objectives.

You will partner with design, product, and technology teams to deliver digital experiences from discovery through delivery, applying NT's design system and maintaining a high standard of quality.

Qualifications

• Human-centered design and UI/UX best practices applied in professional work.
• Proficiency with design methods: information architecture, wireframes, usability testing, and research planning.
• Strong design skills across visual, interaction, and information architecture areas.
• Experience with design systems and collaborating via Figma libraries.

Responsibilities

• Improve user experiences with technology and business collaborators.
• Guide design to meet objectives and influence decisions with user needs in mind.
• Contribute to an open culture that encourages feedback and diverse perspectives.
• Create user experiences from low-fidelity sketches to high-fidelity prototypes using the NT Design System.
• Provide creative direction and conduct design reviews balancing research, technology, and business goals.
• Solve complex problems and bring new perspectives to existing solutions.
• Exercise judgment based on multiple information sources.
• Work within broad guidelines and policies.
• Collaborate in an agile environment or ad hoc in evolving experience projects.

Skills

Human-Centered Design

UI/UX Best Practices

Design Systems

Collaboration Tools

Presentation & Storytelling

Adaptability

Education

Design education

Tools

Figma

Job description

About Northern TrustAs a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Summary

The senior lead designer guides work in the Experience Design & Research practice, envisioning digital and service experiences for BU products and initiatives.
Senior lead designers tactically and strategically contribute to design and business objectives at varying stages of discovery, development, and delivery in collaboration with peers and stakeholders. They lead research for specific features and services in with their peers and counterparts in business and technology teams. They are responsible for differentiating experiences reflective of Northern Trust's capabilities and business objectives as well as client and partner needs and behaviors.
Sr lead designers take responsibility for specific features or processes within a product or capability team, taking accountability for research activities or objectives with manageable risks and resource requirements. They act as a resource for colleagues with less experience.

Major Duties

1. Works to improve user experiences with technology and business collaborators
2. Guides design to meet objectives and outcomes, influences business and technology decisions with user needs in mind
3. Contributes to an open culture that enables employees' development through direct but kind feedback, promotes diverse perspectives and fosters a sense of curiosity and optimism
4. Creates user experiences, from low-fidelity sketches to high-fidelity mockups and prototypes while applying the NT Digital Design System.
5. Provides creative direction and conducts design reviews, balancing design decisions between research, technology, and business unit objectives
6. Solves complex problems and takes new perspectives on existing solutions
7. Exercises judgment based on the analysis of multiple sources of information
8. Works within broad guidelines and policies
9. May collaborate in an agile environment or ad hoc in emerging experience projects.
10. Guides designers and researchers relative to the current project or digital product

Knowledge

• Ability to put Human-Centered Design and UI/UX best practices to work within a professional setting, as demonstrated in a work portfolio
• Proficiency in a range of relevant design methods and concepts, which may include low-fidelity sketching, information architecture, wireframe development, usability testing, research planning, competitive analysis
• Strong design skills in multiple competency areas (visual, interaction, information architecture, product)
• Able to present work and decisions effectively, through presentation and storytelling skills
• Ability to recognize, predict and incorporate use cases and user interactions into design
• Highly flexible, adaptable to change and comfortable with ambiguity and critique
• Experience working with design systems, using and managing Figma libraries.
• Effective use of collaborative/communication tools
• Clear growth mindset, looking for opportunities to learn and motivated to approach challenges proactively

Experience

• 9+ years demonstrated work experience delivering digital experiences
• Educated in design or related field, formally or though comparable training
• Design thinking and UI/UX best practices, as demonstrated in a portfolio of professional work.
• Experience working with a cross-functional team or large-scale software development lifecycle, preferably in an agile environment, is desired

Salary Range

$114,500 - 194,700 USD

• retirement benefits (401k and pension)
• health and welfare benefits (medical, dental, vision, spending accounts and disability)
• paid time off
• parental and caregiver leave
• life & accident insurance
• other voluntary and well-being benefits
• discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any