SENIOR EVENTS MANAGER

Compass Group USA; City of Niagara Falls (NY); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Employee Assistance Program

Job summary

Flik Hospitality Group is seeking an accomplished Senior Events Manager to lead all meetings and events for our flagship client office. You will direct end-to-end planning, coordination, and delivery, while leading a hospitality team focused on elite client and guest experiences.

You will partner with hosts, executives, and internal stakeholders to deliver innovative event solutions, drive profitability, and uphold safety and service standards.

Qualifications

• Minimum of seven (7) years managing complex meetings, events, or luxury hospitality operations.
• Minimum of five (5) years of leadership experience managing direct reports.
• Experience leading high-profile meetings and events from concept to execution.
• Bachelor's degree in Hospitality Management, Event Management, Business Administration, or related field preferred.

Responsibilities

• Lead and develop a diverse team to deliver exceptional hospitality and conference center services.
• Oversee end-to-end lifecycle of high-profile meetings and events, from inquiry to post-event review.
• Serve as on-site operational lead and primary client contact for hosts, executives, and VIPs.
• Coordinate with internal and external partners to translate client objectives into innovative event strategies.
• Manage planning meetings, site visits, and walkthroughs to align objectives, timelines, and responsibilities.
• Maintain professional relationships with clients, executives, stakeholders, and vendors through proactive communication.

Skills

Leadership

Client relations

Event management

Staff development

Operational excellence

Education

Bachelor's degree in Hospitality Management or related field

Tools

Reservation systems

Audio-visual coordination

Job description

Flik Hospitality Group

Salary:$115,000 - $125,000

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands‑on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The SeniorEvents Manager will be responsible for the overall leadership, strategic direction, operational oversight, and successful execution all meetings and events for our Client’s flagship office. This role oversees the end‑to‑end planning, coordination, and delivery of high‑profile and complex meetings and events while leading a team of hospitality professionals dedicated to providing an exceptional client and guest experience.

Serving as the primary client contact and operational leader, the Senior Events Manager partners with meeting hosts, executives, clients, and internal stakeholders to deliver innovative event solutions, operational excellence, and world‑class hospitality. The Senior Events Manager drives business results through strong client relationships, team development, service excellence, and the achievement of key performance indicators, including profitability, safety, engagement, operational efficiency, and client satisfaction. Will be responsible for recruiting, training, coaching, and mentoring team members while fostering a culture of accountability, collaboration, and continuous improvement. The role champions employee development through performance management, coaching, career planning, and succession planning initiatives.

The Senior Events Manager regularly interacts with senior executives, VIP clients, and key stakeholders and is expected to deliver refined, white‑glove service experience while confidently managing multiple priorities and operational demands. They will be empowered to make critical operational decisions, resolve complex client and service challenges, and implement proactive solutions that protect and enhance the client experience while escalating matters appropriately based on scope, risk, or business impact.

Key Responsibilities:

Leadership & Team Development

• Lead, motivate, and inspire a diverse team to deliver exceptional hospitality and conference center services.
• Drive and develop self and team toward building strong client relationships and achieving key performance indicators, including profitability, safety, engagement, operational excellence, and client satisfaction.
• Recruit, onboard, train, coach, and develop hospitality professionals to consistently deliver exceptional service.
• Establish clear performance expectations and provide ongoing coaching, feedback, and recognition.
• Champion employee development through performance evaluations, career development planning, and succession planning initiatives.
• Foster a collaborative, inclusive, and service‑oriented culture focused on continuous improvement and operational excellence.
• Identify staffing needs and support workforce planning to ensure appropriate coverage and service delivery standards are maintained.

Client Experience

• Deliver a high‑touch, luxury hospitality experience for clients, executives, and guests by anticipating needs and consistently exceeding expectations.
• Oversee the complete event lifecycle for assigned high‑profile and complex meetings and events, from initial inquiry and strategic planning through execution and post‑event review.
• Serve as the primary point of contact and trusted advisor for meeting hosts, translating business objectives into thoughtful event strategies and exceptional experiences.
• Consult with clients on event concepts, meeting design, agenda flow, room selection, space utilization, service offerings, and creative solutions that maximize the Client Center experience.
• Lead planning meetings, site visits, walkthroughs, and follow‑up discussions to confirm objectives, requirements, timelines, and responsibilities.
• Establish and maintain positive, professional relationships with clients, executives, internal stakeholders, and vendor partners through proactive and effective communication.

Event Management

• Oversee all event‑related services.
• Lead the day‑of operational execution of complex and VIP events, ensuring seamless coordination between internal teams and service partners.
• Serve as the on‑site operational lead.
• Manage the day‑to‑day performance of service partners and vendors.
• Proactively identify operational risks, dependencies, and potential conflicts and develop contingency plans to ensure successful event outcomes.
• Resolve room booking conflicts in partnership with reservations teams.
• Prepare and review event documentation, including event orders, floor plans, timelines, work orders, and operational briefings.
• Lead daily and weekly operational planning meetings to communicate event priorities, changes, risks, and requirements.
• Conduct pre‑event inspections to verify readiness of meeting spaces, technology, catering, signage, and service components.
• Maintain visible ownership throughout event execution and respond proactively to changing priorities and client needs.
• Ensure required approvals, billing information, and event‑related documentation are processed according to established procedures.
• Maintain expertise in Client Center policies, operating procedures, hospitality standards, event technologies, reservation systems, and service capabilities.
• Maintain flexibility to support evening and weekend events as business needs require.

Key Competencies:

• Demonstrated expertise in luxury hospitality, conference center operations, and executive‑level client service.
• Strong leadership experience managing, developing, and motivating teams in a hospitality or client‑facing environment.
• Proven ability to recruit, train, coach, mentor, and retain top talent while fostering a high‑performing culture.
• Advanced event management expertise, including strategic planning, logistics management, operational execution, and service delivery.
• Strong client consultation skills with the ability to transform business objectives into innovative and practical solutions.
• Exceptional organizational and prioritization skills with the ability to manage multiple complex initiatives simultaneously.
• Sound judgment and decision‑making skills with the ability to confidently navigate high‑pressure situations.
• Strong operational leadership presence with the ability to align cross‑functional teams and service partners around common goals.
• Experience managing vendor and service partner relationships while maintaining accountability for performance outcomes.
• Excellent verbal and written communication skills, including the ability to engage effectively with executives, VIP clients, and stakeholders.
• Strong analytical and problem‑solving abilities with a focus on operational excellence and continuous improvement.
• Exceptional attention to detail and commitment to quality execution.
• Proficiency with workplace technology, reservation systems, event management platforms, and Microsoft Office applications.
• Discreet, ethical, and committed to maintaining a high degree of confidentiality.
• Collaborative, accountable, and committed to delivering outstanding client experiences while achieving business objectives.

Qualifications:

• Minimum of seven (7) years of progressive experience managing complex meetings, events, hospitality operations, or conference center services in a corporate, financial services, executive, conference center, workplace experience, or luxury hospitality environment.
• Minimum of five (5) years of leadership experience managing and developing direct reports.
• Demonstrated success leading high‑performing teams through coaching, employee development, performance management, and succession planning.
• Proven experience independently managing high‑profile meetings and events from concept through execution.
• Strong working knowledge of audio‑visual services, catering operations, event production, room setups, and conference center operations.
• Experience leading cross‑functional teams and coordinating multiple internal departments and external service providers.
• Proven ability to build strong client relationships and drive operational performance through measurable service outcomes and key performance indicators.
• Experience working directly with senior executives, VIP clients, and other highly visible stakeholders.
• Knowledge of local hospitality, event, and conference service resources preferred.
• Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field preferred.

Flik is a member of Compass Group USA

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Flik maintains a drug‑free workplace.

Flik Hospitality Group

JEANNE M LANE