Senior ESS Technology Specialist 2 (Tech Specialist 2) - Huntsville, AL

M.C. Dean, Inc.; Huntsville (AL); Híbrido; USD 85.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Collab team

Leadership training

Tuition reimbursement

Firm with 75 years

Descripción de la vacante

M.C. Dean is seeking a systems-focused professional to analyze performance and support cyber-physical security solutions. You’ll work with engineering teams, troubleshoot installations, and document system performance, while coordinating with customers and vendors on site.

Responsibilities span installation readiness, security system maintenance, and on-site support post deployment, with emphasis on clear communication and SOP/SOW adherence.

Formación

• High School Diploma or GED with 8+ years in electronic security systems or
• Associates degree with 6+ years of relevant experience or
• Bachelor's degree with 2+ years experience or
• Master's degree with 0 years experience

Responsabilidades

• Analyze system performance and recommend improvements
• Provide support to system administration and engineering teams
• Communicate with customers, manufacturers, vendors and system admins
• Train system users and other support personnel
• Analyze and modify preventive maintenance checklists
• Troubleshoot performance issues and implement fixes
• Prepare detailed documentation of system performance
• Set up desktops and operating systems, imaging software, antivirus
• Review research and evaluate existing systems

Conocimientos

Network admin

Security principles

Documentation

Customer communication

Educación

Bachelor's degree in related field

Herramientas

Active Directory

Cisco networking

Descripción del empleo

Overview

About M.C. Dean

M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

Responsibilities

• Analyze system performance and recommend improvements
• Provide support to the system administration and engineering team using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
• Communicate with customers, manufacturers, vendors and system administrators
• Train system users and other system support personnel
• Analyze and modify preventive maintenance checklists for system changes
• Troubleshoot system performance issues and implement corrective actions
• Organize and prepare detailed documentation of system performance, including service request records and analysis
• Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
• Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
• Provide on site system support post deployment Read and interpret engineering drawings
• Understand SOP and SOW documentation
• Ensure test lab equipment is maintained Interface with engineering team to ensure design efficiency
• Interface with internal and external customers demonstrating excellent oral and written communication skills
• Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
• Read blue prints, schematics and statements of work (SOW).
• Coordinate with field personnel and/or engineering team to discuss any potential installation issues
• Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
• Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
• Performs research, selection, modification, design, maintenance, and/or the development of Technical Security equipment and systems.
• Independently and as part of a team, reviews, analyzes, and resolves difficult and complex technical security problems.
• Resolves or recommends solutions to overlapping and conflicting security requirements by utilizing knowledge, skills, and abilities, including the ability to interpret various directives, rules, and regulations.
• May act as a subject matter expert, requiring formal and independent learning and the ability to translate this expertise into recommendations in specific circumstances.
• Communicates orally with customers and groups on technical security related issues.
• Writes reports to document mission events, research findings, procedures, and other technical security related issues.

Qualifications

Clearance/Citizen Type:Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; Ability to obtain a SECRET level clearance.

Requirements

• High School Diploma / GED with 8+ years of experience with installation, troubleshooting and/or testing of electronic security systems or
• Associates with 6+ years of experience or
• Bachelor's Degree with 2+ years experience or
• Master's Degree with 0 years of experience
• System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
• Vendor certifications for electronic systems preferred
• Reliable attendance at customer site during work hours required by customerAbility to work a flexible schedule that includes occasional nights and weekends
• Ability to travel 30%

What we offer:

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.