Senior Escalation & CX Leader (Remote)

korecv; United States; Ibrido; USD 58.000 - 78.000; Tempo pieno

Descrizione del lavoro

Sunrun is seeking an Escalation Expert to manage and resolve escalated customer issues with empathy and a can-do attitude. You will coordinate with scheduling teams, obtain signatures on sensitive documents, and maintain up-to-date knowledge of solar journey details.

Ideal candidates have 3+ years in customer success or coordination, excellent written and verbal communication, and proficiency with Google Suite, Excel, PowerPoint, and Salesforce. This is a remote position with nationwide scope.

Competenze

• High school diploma or equivalent; Bachelor's degree preferred.
• 3+ years of relevant work experience in customer success, project management, or coordination.
• Excellent written and verbal communication skills with the ability to explain complex issues clearly.

Mansioni

• Own escalated customer issues and serve as single point of contact.
• Coordinate with scheduling teams to arrange site visits and follow-up.
• Obtain signatures on time-sensitive documents and maintain accurate case notes.
• Maintain knowledge of solar journey terms, billing, and system performance.
• Provide proactive updates on case status and next steps to customers.

Conoscenze

Customer service

Communication

Coordination

Google Suite

Excel

PowerPoint

Salesforce

Time management

Attention to detail

Formazione

Bachelor's degree preferred

Strumenti

Google Suite

Excel

PowerPoint

Salesforce

Descrizione del lavoro

Sunrun is seeking an Escalation Expert to manage and resolve escalated customer issues with empathy and a can-do attitude. You will coordinate with scheduling teams, obtain signatures on sensitive documents, and maintain up-to-date knowledge of solar journey details.

Ideal candidates have 3+ years in customer success or coordination, excellent written and verbal communication, and proficiency with Google Suite, Excel, PowerPoint, and Salesforce. This is a remote position with nationwide scope.