Senior Epic Application Analyst

Penn Medicine; Remote; USD 60,000 - 90,000; Full time

Job summary

A leading academic medical center is seeking Application Analysts to work in a remote capacity. This position involves troubleshooting and support of Epic System applications at various levels. Strong analytical skills and experience in healthcare IT environments are necessary. The ideal candidates will possess relevant certifications and be able to provide exceptional customer service while ensuring operational excellence. This role offers a comprehensive benefits program and opportunities for growth.

Benefits

Comprehensive compensation and benefits program

Prepaid tuition assistance program

Qualifications

• 4+ years IT experience preferably in healthcare for Associate level.
• 3+ years relevant experience in healthcare applications for Mid level.
• 5+ years relevant experience in EMR systems for Senior level.

Responsibilities

• Perform analysis, troubleshooting, and problem-solving of technical issues.
• Collaborate with Epic support teams and other IS Application teams.
• Provide customer service and act as a liaison between departments.

Education

High School Diploma/GED

Associate Degree

Bachelor's Degree in IT or related field

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Details

• Entity: Corporate
• Department: IS - EPIC/Cancer Center
• Location: REMOTE but based out of 3535 Market St. Philadelphia, PA
• Hours: 8 hr Days

This position is posted as all 3 levels (Associate, Mid and Senior)

Summary: The Application Teams are responsible for the effective implementation, optimization, maintenance, and support of Epic System applications at Penn Medicine. Analysts will contribute to the seamless delivery of Epic solutions, ensuring high-quality patient care and operational excellence. Analysts are responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS. Performs analysis, troubleshooting, and problem solving of simple and intermediate issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes.

Responsibilities: Associate Level

• Performs analysis, troubleshooting, and problem solving of simple and intermediate issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes.
• Collaborates with Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues.
• Communicates problems, issues and potential solutions to team members, clients, and organizational administration.
• Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities.
• Provides customer service and acts as a liaison between the operational departments and Information Services.
• Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.
• Clearly defines and articulates to operational stakeholder’s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
• Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.
• Maintains thorough documentation of configurations, customizations, and support processes.
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Responsibilities: Mid Level

• Performs analysis, troubleshooting, and problem solving of simple and intermediate issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes.
• Collaborates with Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues.
• Communicates problems, issues and potential solutions to team members, clients, and organizational administration.
• Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities.
• Provides customer service and acts as a liaison between the operational departments and Information Services.
• Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.
• Clearly defines and articulates to operational stakeholder’s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
• Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.
• Maintains thorough documentation of configurations, customizations, and support processes.
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Responsibilities: Senior Level

• Performs analysis, troubleshooting, and problem solving of simple and intermediate complex issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes.
• Provides guidance and support to team members, contribute their expertise to decision-making processes, and collaborate with stakeholders. Communicate their insights, recommendations, and findings to the team and stakeholders.
• Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities.
• Provides customer service and acts as a liaison between the operational departments and Information Services.
• Serves as application expert with an in depth understanding of application functionalities, data analysis, workflow optimization, and clinical documentation requirements. Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.
• Clearly defines and articulates to operational stakeholder’s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
• Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.
• Maintains thorough documentation of configurations, customizations, and support processes.
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails.

Credentials

• EPIC Beacon and Ambulatory certification preferred

Education or Equivalent Experience: Associate

• HS Diploma/GEDAnd 4+ years Related IT experience preferably in healthcare (required)
• OR Associates Degree and 3+ years related IT experience preferably in healthcare
• BS Degree in IT or Related field andIndividuals with other majors may be considered with internship or other IT related experience (preferred)

Education or Equivalent Experience: Mid Level

• H.S Diploma/ GED and 6+ years Relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems (Required) OR
• Associates Degree AND 5+ years Relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems (Required)
• BS Degree AND 3+ Relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems

Education or Equivalent Experience: Senior

• Bachelor of Arts or Science (Preferred)
• And 5+ years Relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems
• H.S. Diploma/GED (Required)
• 8+ years relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems
• OR Associates degree and 7+ years relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.