Senior Epic Analyst

Westchester Medical Center Health Network; Town of Mount Pleasant (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

Westchester Medical Center Health Network is seeking a Senior Analyst Information Technology Epic to provide tactical and operational support for Enterprise Clinical IT systems, focusing on Epic and related clinical workflows.

The role involves design, testing, change management, interface design, training, and go-live support across hospital and physician organizations.

Qualifications

• Bachelor’s degree in health informatics, CS, nursing or related field.
• Epic Module Certification required within 6 months of hire.
• ITIL, Lean Six Sigma and PMP preferred.
• NYS clinical licensure preferred.

Responsibilities

• Supports the departmental environment, analyzes and troubleshoots issues, documents actions.
• Provides programming/analytical support for clinical systems and updates project plans.
• Designs, configures and installs enhancements to existing systems.
• Develops test plans and conducts unit/system tests for upgrades.
• Documents requirements, trains end users, and assists with go-live.
• Provides go-live support and coordinates field activities.
• Maintains current documentation and status reports.
• Works in a 24x7 environment to ensure production operation.

Skills

Analytical thinking

Problem solving

Written verbal comms

Customer service

Windows UNIX

SQL databases

Programming languages

Education

Bachelor’s degree in Health Informatics/CS/Nursing or related

10+ years related experience (education substitute)

Tools

Epic

SQL

HL-7

Visio

Microsoft Office

ITSM

Job description

Job Summary: The Senior Analyst Information Technology Epic is responsible for providing intricate tactical and operational support for the implementation of Enterprise Clinical IT systems. Assists and facilitates the design, implementation, optimization, change management and issue resolution related to the enterprise system and the clinical and business workflows it supports. Requires experience working with enterprise systems such as the Epic platform as well as the applicable clinical and/or business workflows.

Responsibilities

• Supports the relevant departmental environment including all applications and operational interfaces. Performs intermediate problem analysis and troubleshooting, and maintains appropriate documentation. Escalates complex issues to the appropriate group in a timely manner.
• Provides intermediate programming and/or analytical support for the relevant departmental system, subsystems, and related software products, in support of clinical and operational clients. Updates and maintains project plans, provide design and installation/support documentation. Creates or modifies change management procedures per departmental standards as necessary.
• Designs, configures and installs new programs, modifications or enhancements to existing systems. Analyzes modifications or enhancements to determine impact on existing production systems.
• Develops test plans, test data and testing schedules. Conducts unit and system tests to verify results of software solutions. Participates in functional and integrated testing of all software upgrades, enhancements, service packs and hotfixes as assigned.
• Performs analysis of business and user needs, documenting requirements, and revising existing system logic as necessary. Trains end users in use of equipment and software.
• Works in multiple phases of systems and applications analysis, and considers the business implications of the application of technology to the current business environment.
• Provides support during non-working hours to ensure the operation of production systems in a 24 x 7 environment.
• Researches, plans, and designs interfaces between a wide variety of systems to support clinical and business needs of the Hospital and Physician Organizations. Develops, tests, documents, and implements changes and enhancements to existing interfaces, support scripts, or other changes to the interface engine environment.
• Provides business related and technical design guidance to other IS staff in the development and support of other IS systems. Provide technical assistance to other staff members. If Clinical oversees the technical design implementation, analysis, and modifications of new/existing, programs and systems to support the clinical, corporate and technical operations across all facilities.
• Creates and maintains accurate and current documentation regarding application(s) supported by the team. Participates in the maintenance of training materials and disseminates materials to users. Reviews documentation and training materials prepared by fellow Analysts.
• Assists with go-live and support schedules as well as the coordination of field support activities and provides go-live and rollout support on new applications, modules, and functionality.
• Maintain a favorable work environment for all team members and clients.
• Responsible for IS change control standards and procedures including successful release and communication of go lives.
• Provides status reports and insights to departmental leadership in ad-hoc and weekly meetings.
• Represents the department team in user meetings and perform project management duties as needed. Work with other departments to understand their needs.
• Performs other job related duties as assigned.

Qualifications/Requirements

Experience

• 4+ years of related experience, required

Education

• Bachelor’s degree in Health Informatics, Computer Science, Nursing or related clinical or technical field, required
• Required education may be substituted for 10+ years of specifically related work experience*

Licenses / Certifications

• Epic Module Certification in job related module(s) required to be obtained within 6 months of hire and renewed quadrennial
• ITIL, Lean Six Sigma, and PMP certifications, preferred
• NYS Clinical licensure (Medical, Nursing, Pharmacy, or other relevant allied health professional), preferred

Other

• Ability to work in surroundings with degree of dust, noise, odors, etc. without undue discomfort.
• Ability to hear, talk, walk, stand, bend and stretch.
• Ability to read, write and interpret documents.
• Ability to sit for long periods of time at desk to perform job functions.
• Ability to communicate effectively with clients and co-workers.
• May be exposed to mechanical/electrical/radiant/explosive/burn and chemical hazards.
• May be required to handle, dispose of and/or identify hazardous waste and hazardous materials.
• May be required to operate and clean equipment.
• May be required to work both indoor/outdoor under extreme temperatures.
• May be required to handle reasonably heavy weights across distances.
• May be required to operate heavy vehicles.
• Must be trained in and knowledgeable of all Hospital policies and procedures pertaining to hazardous waste and hazardous materials and maintain qualifications applicable to assigned work.

Special Requirements

• Ability to work within a team environment
• Excellent analytical, problem solving, written and verbal communications skills. Strong customer service skills.
• Knowledge in Operating Systems and Databases: Microsoft Windows, UNIX, Oracle, SQL
• Knowledge of Programming Languages where applicable: Java, HTML, Visual Basic, C, C++, Perl
• Familiarity with HL-7, Microsoft Office, Microsoft Project, Visio, ITSM
• Familiarity with either clinical or financial systems