Senior Enterprise Solutions Architect - Federal Cloud & CCaaS

ICF; Reston (VA); On-site; USD 158,819 - 269,993; Full time

Job summary

ICF seeks an experienced Enterprise Solution Architect to lead a large-scale federal Contact Center Operations and Digital Modernization program. You will establish technical vision, guide enterprise decisions, and ensure delivery of scalable, secure solutions that meet mission objectives.

In collaboration with Government stakeholders, you will supervise architects and engineering teams, balance security, cost, and performance, and drive modernization across cloud, data, and integrations while

Qualifications

• Public Trust background check required and maintainable.
• 12+ years designing and delivering enterprise technology solutions.
• 7+ years in a solution/enterprise architecture or senior technical leadership role.

Responsibilities

• Serve as the program’s technical authority, establishing vision and modernization roadmap.
• Lead, mentor, and develop architects and engineering teams.
• Translate business requirements into scalable, secure technical solutions.
• Design and evolve enterprise architectures across cloud, data, and integrations.
• Drive modernization with cloud-native architectures, APIs, automation, and DevSecOps.

Skills

Technical leadership

Business acumen

Stakeholder management

Communication

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical discipline

Tools

AWS

Salesforce

FedRAMP

Job description

ICF seeks an experienced Enterprise Solution Architect to lead a large-scale federal Contact Center Operations and Digital Modernization program. You will establish technical vision, guide enterprise decisions, and ensure delivery of scalable, secure solutions that meet mission objectives.

In collaboration with Government stakeholders, you will supervise architects and engineering teams, balance security, cost, and performance, and drive modernization across cloud, data, and integrations while