Senior Enterprise Customer Success Manager — Federal

OpenKrill; United States; Remote; USD 139,000 - 164,000; Full time

Job summary

Abnormal AI is seeking a Customer Success Manager, Federal, to manage and grow a portfolio of government-related customer relationships on the Abnormal platform. You will align on success criteria, drive adoption of features, deliver business reviews, and identify upsell opportunities while coordinating with Sales, Product, and Engineering to ensure renewals and expansion.

This role requires 5+ years in enterprise SaaS customer success, strong executive engagement, and a proven ability to drive

Qualifications

• 5+ years of Customer Success in enterprise SaaS.
• Proven executive relationships with CIOs or equivalents.
• Experience driving adoption, retention, and growth.
• Strong account management, planning, and negotiation skills.
• Technical aptitude with enterprise software and networking.
• Excellent communication and presentation skills.
• Bachelor’s degree in CS/Engineering or equivalent work experience.

Responsibilities

• Own a portfolio of accounts, ensuring satisfaction, retention, and growth.
• Deliver ROI and drive adoption of platform features.
• Develop and execute strategic success plans with senior decision makers.
• Identify upsell and cross-sell opportunities.
• Maintain deep knowledge of Abnormal products and roadmap.
• Establish trusted advisor relationships with stakeholders.
• Partner with Sales, Product, Engineering, Support to ensure renewals.
• Monitor health and coordinate remediation plans.

Skills

Executive relationships

Account management

Strategic planning

Cross-functional collaboration

CRM familiarity

Excellent communication

Education

Bachelor's degree in CS/Engineering or equivalent

Tools

SFDC

JIRA

Job description

Abnormal AI is seeking a Customer Success Manager, Federal, to manage and grow a portfolio of government-related customer relationships on the Abnormal platform. You will align on success criteria, drive adoption of features, deliver business reviews, and identify upsell opportunities while coordinating with Sales, Product, and Engineering to ensure renewals and expansion.

This role requires 5+ years in enterprise SaaS customer success, strong executive engagement, and a proven ability to drive