Senior Enterprise Customer Success Lead — Life Sciences

Veeva; Pleasanton (CA); On-site; USD 115,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems, a leading life sciences software company, seeks a Client Services expert for Ostro to own key client relationships and drive ROI-driven strategies. You will champion clients’ commercial goals internally, collaborate across teams, and help shape the future of healthcare engagement.

You will build executive relationships, expand strategic accounts, and translate analytics into actionable recommendations while partnering with cross-functional teams to ensure flawless execution.

Qualifications

• 7+ years of digital marketing strategy, client services, or account management in life sciences.
• Proven success managing enterprise client relationships and growing strategic accounts.
• Deep understanding of omnichannel digital marketing (web, social, engagement).
• Experience with MLR reviews and FDA promotional guidelines.
• Experience supporting product launches and promotional communications (PromoMats).
• Strong analytical skills translating performance data into recommendations.

Responsibilities

• Serve as strategic advisor for a portfolio of enterprise pharmaceutical clients.
• Build executive relationships to drive satisfaction, retention, renewals and growth.
• Develop client strategies maximizing platform adoption and outcomes.
• Translate analytics and campaign performance into actionable recommendations.
• Partner cross-functionally to deliver exceptional client experiences and flawless execution.
• Champion client needs internally and influence product roadmap.
• Identify and lead opportunities for account expansion with budgets and timelines.

Skills

Digital marketing strategy

Client services

Account management

Omnichannel marketing

MLR guidance

FDA guidelines

Tools

Vault PromoMats

Vault CRM

Veeva Commercial Cloud

Job description

Veeva Systems, a leading life sciences software company, seeks a Client Services expert for Ostro to own key client relationships and drive ROI-driven strategies. You will champion clients’ commercial goals internally, collaborate across teams, and help shape the future of healthcare engagement.

You will build executive relationships, expand strategic accounts, and translate analytics into actionable recommendations while partnering with cross-functional teams to ensure flawless execution.