Senior Enterprise Account Manager II

Instawork; San Francisco (CA); On-site; USD 94,500 - 115,500; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible paid time off

Commuter stipend

401(k) plan

Job summary

Instawork is looking for a Senior Account Manager to join our team in San Francisco. In this role, you will manage a portfolio of top-tier customers, develop new business opportunities, and work collaboratively to ensure client satisfaction.

The ideal candidate has at least 4 years of sales experience in staffing or technology, strong communication skills, and a passion for exceeding expectations. Benefits include a competitive base salary, stock options, and health benefits.

Qualifications

• 4+ years of industry expertise in software, staffing, or recruiting.
• Consistent achievement of sales goals.
• Proven ability to collaborate and share insights.

Responsibilities

• Develop and maintain relationships with customer accounts.
• Meet sales growth goals and manage client revenue.
• Provide support and service to exceed client expectations.

Skills

Sales expertise in staffing or recruiting

Excellent communication skills

Proficiency in Salesforce

Strategic thinking

Creative problem-solving

Job description

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world‑class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.

We have an immediate opening for a Senior Account Manager with a proven track record of success to join our rapidly growing team. Reporting to the Account Growth leader, this role serves as a critical member of the Account Management team and is responsible for bringing our staffing solutions to large businesses. As a Senior Enterprise Account Manager, you will manage a portfolio of top‑tier assigned customers, develop new business from existing clients, and actively seek expansion opportunities to grow overall client revenue. This role will have a visible impact on our growing organization.

Who You Are:

• 4+ years of industry expertise in either software, human capital management technology, staffing, or recruiting industry sales
• Consistent achievement of sales goals
• Excellent communication skills and a consultative approach to identifying problems and finding solutions
• Takes ownership of problems and proactively seeks timely resolution
• Proficient in Salesforce
• Ability to play well with members of your team through collaboration and sharing of learned insights
• Passion for Instawork and a strong motivation to maximize revenue and impact on the business
• Drive and willingness to exceed expectations with a strong work ethic
• Strategic and creative thinking enables you to understand industry and customer trends and apply those insights to deliver business results
• An entrepreneurial spirit and creativity that sparks your capacity for building and growing businesses and solving problems

What You’ll Do:

• Develop and maintain strong relationships with accounts with a long‑term partnership vision in mind
• Own both growth and retention metrics for a portfolio of customer accounts
• Provide daily support and service to clients, rallying internal resources to achieve and exceed client expectations
• Demonstrate a strong business case for Instawork through a strong motivation to maximize revenue and impact on the business
• Meet and exceed your sales growth goals through forging relationships with key decision makers within target accounts, with the end goal of securing new business and growing overall client revenue
• Identify, prioritize, and track progress towards key account metrics and annual quota
• Ability to demonstrate how you have established a set of smart goals on your largest opportunities and proven success in execution
• Stay current on our clients’ business, industry, and key objectives and challenges so that you can be a trusted ally in providing thought leadership
• Collaborate with internal stakeholders across product, engineering, community operations, and finance
• Present to a wide audience of potential buyers, including C‑level and executive sponsors, both in person and virtually

Benefits (CA‑Based Applicants Only)

• The base salary for this position is $105,000, with an OTE of $175,000 (uncapped sales incentive pay)
• This position is eligible for equity in the form of stock options
• This position is eligible for Instawork benefits, including:
• Medical, dental, and vision plans with coverage beginning on the date of hire
• Flexible paid time off
• At least 8 paid company holidays annually
• Phone stipend
• Commuter stipend
• Supplemental pay for qualified leaves
• Employee health savings account (HSA) contribution
• Flexible spending plan
• 401(k) plan
• Perkspot – discount program through Lumity

Our Values

Empathy, Trust & Candor – We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.

Bias for Action – We practice high‑velocity decision‑making, clear‑eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course‑correct!

Always Be Learning – We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.

Act Like an Owner – We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.

About Instawork

Founded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than seven million skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI‑powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We’re not just helping fill shifts, we’re supporting local economies—and we’re just getting started!

As set forth in Instawork’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.