Senior Enterprise Account Executive

Zendesk; Remote; USD 120,000 - 160,000; Full time

Job summary

Join a leading company on a mission to enhance customer service through innovative products. As a key player, you'll drive revenue by acquiring new enterprise clients and managing relationships with C-level executives, ensuring satisfaction and retention. Your expertise in B2B sales and strong negotiation skills will be crucial in leading complex sales cycles and expanding market share. This role offers the opportunity to make a significant impact in a collaborative environment focused on diversity and inclusion.

Qualifications

• 8+ years in cloud/software B2B sales or solution engineering.
• Proven ability to sell to VP and C-level executives.
• Experience managing large enterprise accounts.

Responsibilities

• Drive top-line revenue by acquiring new Enterprise customers.
• Manage and nurture customer relationships for satisfaction.
• Lead complex sales cycles and negotiate deals.

Skills

Negotiation

Presentation

Relationship Building

Education

BA/BS degree

Tools

Salesforce

Outreach

Clari

Seismic

Looker

Job description

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're building products rooted in the belief that every interaction is an opportunity to make a human connection.

What You'll Be Doing:

1. Drive top-line revenue by acquiring new Enterprise customers and penetrating top-tier accounts.
2. Identify and pursue cross-selling opportunities to expand account revenue.
3. Manage and nurture customer relationships for satisfaction and retention.
4. Use data insights to prospect new clients and improve retention strategies.
5. Create quarterly territory plans to increase market share.
6. Understand Zendesk products and align them with client objectives.
7. Lead complex sales cycles, including multi-month deals.
8. Develop a pipeline of opportunities and maintain accurate sales forecasts.
9. Build relationships with C-level executives and internal teams.
10. Negotiate and close deals using a consultative approach.
11. Stay informed about Zendesk solutions and industry trends.

What You Bring to the Role:

• BA/BS degree or equivalent experience.
• 8+ years in cloud/software B2B sales or solution engineering with a proven record of exceeding targets.
• Experience managing large enterprise accounts and complex sales cycles.
• Proven ability to sell to VP and C-level executives.
• Strong presentation, negotiation, and closing skills.
• Experience with territory and account planning.
• Entrepreneurial spirit and collaborative mindset.
• Industry experience and relationship-building skills with decision-makers.
• Familiarity with sales tools like Salesforce, Outreach, Clari, Seismic, and Looker.
• Ability to travel as needed.

We are committed to diversity, equity, and inclusion and are an equal opportunity employer. We provide reasonable accommodations for applicants with disabilities. For more information about your EEO rights or to request accommodations, please visit our website or contact us at the provided email address.