Senior Engineering Manager - Application Lifecycle Engineering

ServiceNow; San Francisco (CA); On-site; USD 190,900 - 334,100; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow seeks a Senior Engineering Manager to lead the Automated Testing Framework (ATF) platform team, building AI-native experiences to help developers validate and maintain complex business applications at enterprise scale.

You will guide multiple product teams, drive improvements, and scale testing across CI/CD pipelines while expanding AI-enabled capabilities for customers and partners. Flexible work/location options and comprehensive benefits accompany this leadership role.

Qualifications

• 10+ years of software engineering experience and at least 5+ years in a management role for technical teams.
• Deep technical expertise in enterprise software development, architecture, and testing.
• Advanced knowledge of test engineering processes and delivering high-quality products at scale.
• Experience with CI/CD, DevOps, cloud platforms, and automation tools.
• Strong leadership, communication, and collaboration skills.

Responsibilities

• Lead multiple product development teams and ensure delivery of high-quality, scalable, and secure software.
• Mentor engineers and provide career development.
• Drive engineering excellence through architecture, design, and modern software practices.
• Collaborate with product management and stakeholders to set priorities and goals.
• Establish and scale automation frameworks across teams for reliability and performance.
• Promote AI/ML integration in tooling and development processes.
• Foster knowledge sharing of engineering standards across ServiceNow.
• Plan resources, staffing, and succession to build a strong engineering organization.

Skills

Technical leadership

Project management

AI/ML integration

CI/CD

DevOps

Cloud platforms

Open-source tools

Leadership

Mentoring

Distributed teams

Tools

CI/CD tools

Cloud platforms

Automation tools

Job description

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Flexible

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

About the team:

We are looking for a Senior Engineering Manager to lead the Automated Testing Framework (ATF) platform team.The ATF team builds one of ServiceNow's most strategic developer platforms and enables customers to safely develop, deploy, upgrade, and operate mission-critical workflows at enterprise scale. The team is pioneering AI-native experiences that help developers create, validate, and maintain complex business applications with significantly less effort.

This team is responsible for helping ServiceNow customers author, manage, and execute automated tests at scale, whether they're validating custom application logic through CI/CD pipelines or ensuring their platform customizations survive an upgrade without regression. As a Senior Manager you will be building AI native experiences that make this easier, faster, and more reliable than ever before.

What you get to do in this role:

• Lead multiple product development teams and ensure delivery of high-quality, scalable, and secure software
• Manage a team of engineers, providing technical leadership, mentoring, and career development.
• Drive engineering excellence through architecture, design, and adoption of modern software practices.
• Work with product management and cross-functional stakeholders to set priorities and achieve product and business goals.
• Establish, standardize and scale strategies and automation frameworks across teams to ensure product reliability and performance.
• Drive innovation and continuous improvement across engineering functions, leveraging AI/ML where relevant.
• Drive Knowledge sharing of best practices related to engineering standards with other teams within ServiceNow.
• Anticipate technical and organizational challenges nor restricted to potential issues that might impact multiple products or features due to their broad expanse, providing clarity and structured solutions.
• Manage resources, staffing, and succession planning to build and retain a best-in-class engineering organization.

To be successful in this role you have:

• Ability to manage projects with material technical risk at a team level
• Experience withopen-sourcetools and agiledevelopmentenvironments
• An understanding of broadconcepts and experienceusing those concepts tounderstand and develop solutions forproblems
• Ability to execute a projectbased on our priorities,context, risks and desired outcomes
• Proven success in managing large, distributed teams and leading through complexity
• Must have experience providing direct field support to customers

Qualifications

• Experience in leveraging or critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• ExperienceIn using AI Productivity tools such as Windsurf, Cursor, etc is a plus or nice to have.
• 10+ years of experience in software engineering and at least 5 + years of Experience in a management position for technical teams
• Deep technical expertise in enterprise software development, architecture, and testing.
• Advanced working knowledge of test engineering processes and methodologies with a track record of delivering high-quality products at scale while balancing speed and quality
• Experience with CI/CD, DevOps, cloud platforms, and automation tools.
• Strong leadership, communication, and collaboration skills.
• Ability to understand and implement best practices and coding standards about role specific requirements (e.g. programming languages and tools, network design, functional design, algorithms, patterns, design and development, etc.).

For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [emailprotected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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