Senior Engineer, Software Support

ASM; Phoenix (AZ); In loco; USD 120.000 - 160.000; Tempo pieno

Descrizione del lavoro

ASM is seeking a Senior Software Support Engineer in Phoenix, AZ. The role involves investigating, reproducing, and resolving software issues across embedded and control-system software, as well as coordinating with field engineers and QA to ensure robust fixes.

Responsibilities include root-cause analysis, bug reporting, and occasional on-site support at customer facilities. Domestic and international travel of 10–25% is expected.

Competenze

• BS +8 years or MS +4 years in Computer Science, Computer Engineering, or a related field.
• Ability to read code and diagnose issues.
• Software development or test (QA) experience.
• Ability to travel 10-25% domestic and international.

Mansioni

• Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions.
• Troubleshoot and resolve software issues, including embedded software for control systems.
• Triage and manage escalation calls with field support engineers.
• Create bug reports for the developer to use when fixing the bug.
• Work with QA to add replicated bugs to the regression suite.
• Travel to customer sites to support installations, training, and troubleshooting of ASM products.
• Coordinate with account team and GPS group when investigating reported issues.
• Handle all issues until they are ready to be sent to the developer.

Conoscenze

C/C++

C#

Python

Gitlab

Github

Formazione

BS +8 years or MS +4 years in CS/CE or related field

Descrizione del lavoro

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.Butwe’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Senior Engineer, Software Support

At ASM, our Software Engineering teams works on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware.The hardware includes robotics, gas valves, temperature controllers and other hardware.

As a Senior Software Support Engineer , you will make an impact by investigating, recreating, and troubleshooting software issues to resolution as reported by our customers.

Responsibilities:

• Gather information to investigate the issue, reproduce it,determinethe root cause, and recommend corrective actions.
• Troubleshoot and resolve software issues, including embedded software for control systems. Able to triage mechanical, electrical, and software bugs.
• Responsible for managing escalation calls with field support engineers
• Create bug reports for the developer to use when fixing the bug.
• Work with QA to add replicated bugs to the regression.
• Travel to customer sites to support installations, training, and troubleshooting of ASM products.
• Talking to the account team and GPS group (not directly with the customer) when investigating reported issues.
• The team will handle all issues until they are ready tosendto the developer.

Minimum Qualifications

• BS+ 8 years or MS+ 4 yearsin Computer Science, Computer Engineering, or a related field.
• Ability to read code and diagnose issues.
• Software development or test (QA) experience.
• Ability to travel 10-25% domestic and international.

Preferred Qualifications

• Preferredexpertisein C/C++, C#, Python,Gitlab/Github.
• Experience with semiconductor equipment preferred
• Experience working with two or more of the following is preferred: software for machine control, Semiconductor Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com andon LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.