Senior Engineer, Public Trust

Harkcon, Inc.; Silver Spring (MD); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Harkcon, Inc. is seeking a mission-focused Senior Engineer to support CISA International in advancing international cybersecurity, critical infrastructure security, resilience, and emergency communications priorities.

The Senior Engineer provides technical and information-management support for travel processes, information repositories, dashboards, and evolving information-management solutions. Work is in the National Capital Region with hybrid telework and on-site duties at DHS/CISA in

Qualifications

• Experience in information systems, business systems, data management, workflow design or related technical field.
• Ability to translate mission and user needs into practical technical or process solutions.
• Experience with data, records, reporting, content, workflows, or customer-support processes in a complex organization.
• Strong analytical, communication, documentation, and stakeholder-management skills.
• Ability to safeguard Privacy Act and sensitive information in accordance with DHS requirements.

Responsibilities

• Support development and maintenance of information repositories, dashboards, public webpages, internal webpages, and platforms related to CISA international activities.
• Work with CISA International and the Office of the Chief Information Officer to support the evolving information-management solution for the agency-wide international travel process.
• Analyze user needs, information flows, data quality, records-management practices, and process constraints and recommend practical improvements.
• Support refinement of electronic and physical file-management systems and records-retention processes.
• Develop or support data visualizations, statistics, graphics, and reporting products for CISA leadership.
• Provide technical, administrative, and customer-service support to users of the international travel portal or system.
• Coordinate with External Affairs, the Office of the Chief Information Officer, and other stakeholders to promote policy and technical compatibility across engagement processes and tools.

Skills

Information systems

Data management

Dashboard development

Stakeholder management

Technical support

Education

Bachelor's degree

Tools

Microsoft 365

SharePoint

Power BI

Power Platform

Job description

Harkcon is seeking a mission-focused professional to support CISA International in advancing international cybersecurity, critical infrastructure security, resilience, and emergency communications priorities.

The Senior Engineer provides technical and information-management support for CISA International's travel process, information repositories, webpages, dashboards, and evolving information-management solutions. The role works closely with mission and technology stakeholders to improve usability, data quality, and process efficiency.

Location

National Capital Region. Hybrid telework and work at DHS/CISA, 4200 Wilson Boulevard, Arlington, Virginia 22203.

Security and Suitability

Ability to obtain and maintain DHS Public Trust suitability required.

*** This position is contingent upon award of a contract to Harkcon***

Key Responsibilities

• Support development and maintenance of information repositories, dashboards, public webpages, internal webpages, and platforms related to CISA international activities.
• Work with CISA International and the Office of the Chief Information Officer to support the evolving information-management solution for the agency-wide international travel process.
• Analyze user needs, information flows, data quality, records-management practices, and process constraints and recommend practical improvements.
• Support refinement of electronic and physical file-management systems and records-retention processes.
• Develop or support data visualizations, statistics, graphics, and reporting products for CISA leadership.
• Provide technical, administrative, and customer-service support to users of the international travel portal or system.
• Coordinate with External Affairs, the Office of the Chief Information Officer, and other stakeholders to promote policy and technical compatibility across engagement processes and tools.

Required Qualifications

• Demonstrated experience in information systems, business systems, data management, workflow design, web or platform support, dashboard development, or a related technical field.
• Ability to translate mission and user needs into practical technical or process solutions.
• Experience working with data, records, reporting, content, workflows, or customer-support processes in a complex organization.
• Strong analytical, communication, documentation, and stakeholder-management skills.
• Ability to safeguard Privacy Act, Sensitive but Unclassified, and other sensitive information in accordance with DHS requirements.

Preferred Qualifications

• Bachelor's degree in information systems, computer science, engineering, data analytics, business, or a related field.
• Experience with Microsoft 365, SharePoint, Power BI, Power Platform, customer relationship management, content-management, or workflow-management tools.
• Experience supporting federal travel, international affairs, cybersecurity, critical infrastructure, or DHS mission environments.

Additional Details

• This is a full-time position, estimated at 1,912 hours per contract year, unless otherwise stated in the posting.
• Work is generally performed Monday through Friday during core business hours. Support outside normal business hours, including weekends or holidays, may occasionally be required to support mission needs.
• Domestic and international travel may be required. Government-directed reimbursable travel requires advance approval.

Harkcon, Inc. is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age