Senior Engineer, IT Lab Support

Moderna Therapeutics; Norwood (MA); On-site; USD 159,000 - 286,000; Full time

Benefits offered by this job

On-site in Norwood, MA

Job summary

Moderna Therapeutics in Norwood, MA is seeking an individual contributor to own the computer hardware ecosystem for Research and Technical Development laboratories. You will manage lab PCs, instrument controller systems, and printers, ensuring secure, compliant operations throughout their lifecycle.

The role integrates lab science, infrastructure engineering, cybersecurity, and digital strategy. You will collaborate with scientists, IT, cybersecurity, and vendors to optimize workflows, enable

Qualifications

• Bachelor’s degree in Computer Engineering, CS, or related field or equivalent experience.
• 3–7 years’ hands-on experience supporting laboratory equipment controller PCs and enterprise platforms in pharma/biotech/medical device environments.
• Experience with instrument-connected systems and managing hardware interfaces, firmware versions, vendor drivers, and acquisition workflows.
• Strong troubleshooting across Windows, Linux, and proprietary operating systems; experience with lab applications and databases.
• Experience with IT service management tools such as ServiceNow, JIRA, or Confluence.
• Understanding of IT infrastructure—virtualization, networking, cybersecurity, and system architecture.

Responsibilities

• Own lifecycle of laboratory computer hardware and operating systems across platforms.
• Manage instrument controller systems, OS upgrades, vendor coordination, and cybersecurity hardening.
• Ensure lab computing systems meet performance, availability, reliability, security, and compliance requirements.
• Support backup, disaster recovery, and business continuity for laboratory systems.

Skills

Laboratory IT support

IT infrastructure

Cybersecurity hardening

Vendor coordination

Troubleshooting across OS

Education

Bachelor’s degree in Computer Engineering/CS or related field

Tools

VMware

AWS

Windows

Linux

Job description

The Role:

Joining Moderna means advancing mRNA science to transform medicine. Work with exceptional global teams on a broad pipeline and build a career that makes a real difference for patients. Moderna is strengthening its presence in Norwood, Massachusetts, a cornerstone of our manufacturing and operational excellence. Our Norwood campus translates mRNA science into scalable impact, supporting the global delivery of our medicines. We welcome talent ready to drive innovation and make a meaningful difference for patients worldwide. You will take technical ownership of the computer hardware ecosystem supporting Moderna’s Research and Technical Development laboratories, spanning standalone laboratory systems, instrument controllers, client hardware, printers, and enterprise-connected platforms. Working with a technology-agnostic and solution-oriented mindset, you will engineer reliable, secure, compliant, and scalable laboratory computing environments throughout their full lifecycle. This individual contributor role sits at the intersection of laboratory science, infrastructure engineering, cybersecurity, and digital strategy. You will combine strong engineering discipline, deep laboratory domain knowledge, and systems thinking to maintain interoperability, data integrity, performance, availability, and business continuity across diverse laboratory technologies. You will also help shape the evolution of Moderna’s digital laboratory environment, identifying opportunities to simplify workflows, improve the scientist experience, and responsibly bring Generative AI-enabled tools and emerging digital capabilities closer to laboratory support and engineering workflows where they can create measurable value.

Here’s What You’ll Do:

Serve as technical owner for computer hardware and printers used within laboratory systems across multiple platforms supporting Research and Technical Development laboratories. Own the lifecycle of laboratory computer hardware and operating systems, including configuration, upgrades, patching, maintenance, technology refresh, and retirement. Manage the lifecycle of laboratory instrument controller systems and associated client hardware, including operating system upgrades, vendor coordination, hardware refresh, and cybersecurity hardening. Ensure laboratory computing systems consistently meet defined requirements for performance, availability, reliability, security, scalability, interoperability, and compliance. Support and maintain backup, disaster recovery, and business continuity strategies for laboratory systems, helping protect critical scientific operations and data. Track incidents and service requests and develop and maintain high-quality knowledge base documentation that improves support consistency and organizational learning. Provide advanced technical support for complex laboratory system issues, applying structured engineering troubleshooting and root cause analysis to identify and resolve underlying problems. Support Change Management activities in alignment with Moderna IT governance standards, ensuring modifications to laboratory systems are implemented in a controlled and traceable manner. Support data integrity and traceability across laboratory platforms and help maintain secure, reliable data flows between standalone systems and enterprise environments. Contribute to data governance initiatives and master data harmonization efforts that strengthen consistency and usability of laboratory information. Identify opportunities to streamline laboratory workflows, reduce technical friction, improve system usability, and enhance the overall user experience for scientists and laboratory teams. Contribute to the development and execution of Moderna’s digital laboratory strategy and roadmap, bringing an engineering perspective to platform evolution, lifecycle priorities, and future-state capabilities. Explore appropriate opportunities to apply Generative AI tools within laboratory technology support, engineering analysis, documentation, knowledge management, troubleshooting, and workflow optimization while maintaining security, data integrity, and compliance expectations. Serve as a trusted technical advisor to laboratory and digital stakeholders, translating scientific workflows and business requirements into secure, scalable, and supportable engineering solutions. Clearly articulate technical trade-offs, risks, constraints, dependencies, and lifecycle implications to scientific, technical, and business stakeholders. Partner closely with laboratory scientists, lab administrators, IT infrastructure teams, cybersecurity teams, and external vendors to deliver secure, compliant, reliable laboratory systems. Partner with Cybersecurity to implement secure architectures for laboratory networks, connected systems, and technology deployments, including appropriate cybersecurity hardening. Coordinate effectively with technology vendors to support upgrades, lifecycle planning, compatibility assessments, troubleshooting, and sustained operation of laboratory instrument computing environments. Mentor junior engineers and provide technical guidance, sharing laboratory systems expertise, engineering practices, and structured approaches to troubleshooting and lifecycle management. Operate as an individual contributor based in Norwood, Massachusetts, while building strong cross-functional relationships across Moderna’s Research and Technical Development organization.

The key Moderna Mindsets you’ll need to succeed in the role:

“We behave like owners. The solutions we’re building go beyond any job description.” “We digitize everywhere possible using the power of code to maximize our impact on patients.”

What You’ll Need (Basic Qualifications)

• Bachelor’s degree in Computer Engineering, Computer Science, or related field, or equivalent experience. • 3-7 years of hands‑on experience supporting laboratory equipment controller PCs and/or enterprise platforms within pharmaceutical, biotechnology, or medical device environments. • Demonstrated experience supporting instrument‑connected systems where hardware interfaces, firmware versions, vendor drivers, and acquisition workflows must be carefully managed to avoid operational disruption. • Strong expertise in troubleshooting laboratory instrument communication across Windows‑based, Linux‑based, and proprietary operating systems. • Proven experience working with laboratory applications (web‑based and client‑server) and their underlying database architecture. • Experience with IT service management and collaboration tools such as ServiceNow, JIRA, or Confluence. • Strong understanding of IT infrastructure, including virtualization, networking, cybersecurity, and system architecture principles. • Understanding of secure lab network architecture and endpoint hardening.

What You’ll Bring to the Table (Preferred Qualifications)

• Experience supporting hybrid laboratory environments spanning instrument‑connected on‑premises systems (including virtualized infrastructure such as VMware) and cloud‑based platforms (e.g., AWS). • Familiarity with GxP‑regulated laboratory environments and computer system validation (CSV) practices. • Experience working directly with laboratory instrument vendors to evaluate compatibility, coordinate upgrades, and resolve integration constraints. • Familiarity with research data lifecycle management, including raw data management, data capture, metadata standards, traceability, and reproducibility considerations.

Our Working Model

As we build our company, we have always believed that an in‑person culture is critical to our success. This role is 100% onsite, reflecting the importance of being physically present to support the work, collaborate closely with colleagues, and contribute to our site‑based operations. Working onsite enables real‑time collaboration, strong team connections, direct mentorship, and the hands‑on partnership needed to deliver our mission. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. Moderna is a smoke‑free, alcohol‑free, and drug‑free work environment.

Pay & Benefits

At Moderna, we believe that when you feel your best, you can do your best work. That’s why our benefits and well‑being resources are designed to support you—at work, at home, and everywhere in between. Competitive healthcare, plus voluntary benefit programs to support your unique needs A holistic approach to well‑being, with access to fitness, mindfulness, and mental health support Family planning benefits, including fertility, adoption, and surrogacy support Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year‑end shutdown Savings and investments to help you plan for the future Location-specific perks and extras The salary range for this role is $158,600.00 - $285,500.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An individual’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, performance, and business or organizational needs. The successful candidate may be eligible for an annual discretionary bonus, other incentive compensation, or equity award, subject to company plan eligibility criteria and individual performance.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world‑class team. We believe in giving our people a platform to change medicine and an opportunity to change the world. By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

Equal Opportunities

Moderna is committed to equal employment opportunity and non‑discrimination for all employees and qualified applicants without regard to a person’s race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is a place where everyone can grow. Moderna is an E‑Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Accommodations

We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best. Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at [e-mail].

Export Control Notice

This position may involve access to technology or data that is subject to U.S. export control laws, including the Export Administration Regulations (EAR). As such, employment is contingent upon the applicant’s ability to access export‑controlled information in accordance with U.S. law. Due to the nature of the work and regulatory requirements, only individuals who qualify as U.S. persons (citizens, permanent residents, asylees, or refugees) are eligible for this position. For this role Moderna is unable to sponsor non‑U.S. persons to apply for an export control license.

Our Mission and Vision

At Moderna we are pioneering the development of a new class of drugs made of messenger RNA (mRNA). This novel drug platform builds on the discovery that modified mRNA can direct the body’s cellular machinery to produce nearly any protein of interest, from native proteins to antibodies and other entirely novel protein constructs that can have therapeutic activity inside and outside of cells. We have a clear mission to propel the field of mRNA science forward and deliver new medicines to patients and a unique vision for how to achieve this mission. Our Mission: To deliver on the promise of transformative messenger RNA (mRNA) science to bring new medicines to patients. Our Vision: To unlock the potential of mRNA by establishing an ecosystem of teams and partners that will work together to develop the broadest possible array of drugs, across diverse therapeutic areas and routes of administration, for serious diseases that are not treatable today.

Third Party Staffing Agencies

Moderna does not accept unsolicited resumes from any source other than directly from candidates. For the protection of all parties involved in the recruiting process, resumes will only be accepted from recruiters/agencies if a signed agreement is in place at the inception of the recruiting effort and authorized for a specified position. Unsolicited resumes sent to Moderna from recruiters/agencies do not constitute any type of relationship between the recruiter/agency and Moderna and do not obligate Moderna to pay fees if we hire from those resumes.

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