Senior Engagement Manager, Professional Services, AWSI HCLS

Amazon Web Services (AWS); Chicago (IL); On-site; USD 154,000 - 208,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Senior Engagement Manager within ProServe to lead the delivery of large Healthcare and Life Sciences transformation programs, orchestrating 50+ builders, partners, and customers to achieve AI, data, and enterprise modernization outcomes.

Your objective is to deliver distinctive customer outcomes by shaping AI-native delivery models, managing multi-workstream programs, and sustaining strong executive relationships with VP+ clients across the journey to value.

Qualifications

• 5+ years of experience in technology transformation program management.
• Experience leading complex, multi-workstream delivery programs ($5M+/year in professional services revenue) end-to-end, including governance, program delivery quality and velocity, and financial health.
• Experience in the healthcare and/or life sciences industry.
• Experience with fixed-price, milestone-based delivery models where scope management, risk mitigation, and financial discipline are critical to program success.
• Experience adopting and championing emerging delivery methodologies and tooling that accelerate team productivity.

Responsibilities

• Build and nurture trusted executive relationships (VP+), delivering strategic counsel on program direction, health, risks, and trade-offs to inform executive decisions.
• Proactively manage interdependencies, mitigate risks, and drive accountability for program outcomes in ambiguous, fast-changing environments.
• Orchestrate across customer lines of business, IT, and partner teams simultaneously, aligning priorities, timelines, and definitions of success, escalating blockers where necessary for resolution.
• Define and track measurable customer business outcomes as the north star for program success, translating progress into executive-ready value narratives.
• Own the program financial health, including forecasting, revenue recognition, commercial management, change request negotiation, and scope management for fixed-price delivery constructs.
• Influence human and AI guardrails as delivery increasingly incorporates AI-augmented development workflows and agentic automation.
• Drive adoption of AI-DLC methodologies across delivery programs, establishing governance frameworks for AI-native builds and multi-agent systems at scale.
• Establish and enforce governance for agentic AI in delivery — observability, cost controls, human-in-the-loop checks, and compliance guardrails.

Skills

Program management

Stakeholder management

Delivery leadership

Healthcare/Life Sciences experience

AI/ML awareness

Education

Bachelor's degree in STEM field

Job description

Description

The Amazon Web Services Professional Services (ProServe) team is seeking a Senior Engagement Manager to lead the delivery of our largest and most complex Healthcare and Life Sciences (HCLS) transformation programs. In this role, you will lead delivery quality and velocity for programs spanning several concurrent workstreams, orchestrating 50+ person teams of AWS builders, partners, and customers to deliver transformational AI, data, and enterprise modernization outcomes for the world's leading HCLS organizations.

Description

The Amazon Web Services Professional Services (ProServe) team is seeking a Senior Engagement Manager to lead the delivery of our largest and most complex Healthcare and Life Sciences (HCLS) transformation programs. In this role, you will lead delivery quality and velocity for programs spanning several concurrent workstreams, orchestrating 50+ person teams of AWS builders, partners, and customers to deliver transformational AI, data, and enterprise modernization outcomes for the world's leading HCLS organizations.

Your objective will be to deliver distinctive customer business outcomes and experience. In doing so, you will lead the implementation of AWS delivery innovations with customers, including re-designing software development processes to become AI-native end-to-end ("AI-DLC"). You will bring exceptional stakeholder orchestration and relationship-building skills, intrinsic problem-solving ability to proactively shape program direction, anticipate and mitigate risks, and actively manage interdependencies, and the backbone to influence customers and partners when program success demands it. This is an opportunity to shape the future of the industry directly through hands-on transformation leadership.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using AWS services. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing and AI transformation initiatives.

This role requires approximately 50% co-location on site with customer, AWS and partner teams within the U.S.

Key job responsibilities

• Build and nurture trusted executive relationships (VP+), delivering strategic counsel on program direction, health, risks, and trade-offs to inform executive decisions
• Proactively manage interdependencies, mitigate risks, and drive accountability for program outcomes in ambiguous, fast-changing environments
• Orchestrate across customer lines of business, IT, and partner teams simultaneously, aligning these stakeholders on priorities, timelines, and definitions of success, and escalating blockers where necessary for resolution
• Define and track measurable customer business outcomes (e.g., time-to-market acceleration) as the north star for program success, translating technical delivery progress into executive-ready value narratives that demonstrate ROI and inform strategic decisions
• Own the program financial health, including forecasting, revenue recognition, commercial management, change request negotiation, and scope management for fixed-price, milestone-based delivery constructs
• Influence human builder and agent builder teams effectively, establishing clear operating models and responsible AI guardrails as delivery increasingly incorporates AI-augmented development workflows and agentic automation
• Drive adoption of AI-DLC (AI-Driven Development Life Cycle) methodologies across delivery programs, adapting delivery models and team structures for accelerated scale and pace, establishing outcomes-based governance frameworks for AI-native builds, and steering multi-agent systems at scale to drive delivery productivity across the program
• Establish and enforce governance frameworks for agentic AI in delivery — including observability, cost controls, human-in-the-loop checkpoints, and compliance guardrails — ensuring AI-augmented workflows remain auditable, secure, and aligned with customer regulatory requirements (e.g., HIPAA, GxP)
• Proactively surface ideas on how ProServe and other AWS teams can innovate to help our customers achieve their goals at a faster pace and larger scale

About The Team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth. We’re continuously raising our performance bar as we strive to become Earth's Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• Bachelor's degree in STEM field
• 5+ years of experience in technology transformation program management, with experience leading complex, multi-workstream delivery programs ($5M+/year in professional services revenue) end-to-end, including governance, program delivery quality and velocity, and financial health
• Experience in the healthcare and/or life sciences industry
• Experience with fixed-price, milestone-based delivery models where scope management, risk mitigation, and financial discipline are critical to program success
• Experience in adopting and championing emerging delivery methodologies and tooling that accelerate team productivity, including experience adapting governance frameworks for new technology-driven delivery models

Preferred Qualifications

• AWS Certified Solutions Architect, GenAI Practitioner, and/or Cloud Practitioner, or equivalent cloud program management certifications (PMP, PgMP, SAFe)
• Experience managing large-scale programs with multiple delivery partners, including governance of partner-delivered workstreams
• Experience with AI/ML and data transformation programs, sufficient technical acumen to engage credibly with technical leads, ask probing questions, and make informed trade-off decisions
• Experience serving as a trusted strategic advisor to VP+ executives — delivering structured program narratives, proactively framing risks and trade-offs, and maintaining credibility through delivery challenges
• Experience influencing executive decisions on scope, investment, and organizational change
• Experience building trusted relationships with senior customer executives (VP+) to influence strategic and operational decisions and managing escalation paths across complex stakeholder landscapes
• Experience in software development and proficiency in AI-DLC or equivalent AI-accelerated development methodologies at the governance and program leadership level, including experience adapting estimation, milestone tracking, and quality assurance frameworks for AI-native delivery models

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Web Services, Inc.

USA, GA, Atlanta - 153,600.00 - 207,700.00 USD annually

USA, IL, Chicago - 153,600.00 - 207,700.00 USD annually

USA, MA, Boston - 153,600.00 - 207,700.00 USD annually

USA, NJ, Jersey City - 168,900.00 - 228,500.00 USD annually

USA, NY, New York - 168,900.00 - 228,500.00 USD annually

USA, TX, Dallas - 153,600.00 - 207,700.00 USD annually

USA, VA, Arlington - 153,600.00 - 207,700.00 USD annually