Senior Engagement Engineer

SAP SE; Pennsylvania; On-site; USD 128,000 - 155,000; Full time

Job summary

SAP Industries, Inc. seeks a Senior Engagement Engineer in Newtown Square, PA to support a long-term post-sales engagement focused on adoption, consumption, and operation of SAP-centric solutions.

The role emphasizes understanding the customer’s business, governance, and delivery oversight, while driving engagement performance and retention. Up to 50% travel is required.

Qualifications

• Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or related field with 6 years of experience.
• Alternatively, Master’s degree or foreign equivalent with 4 years of experience.
• Experience must include SAP Cloud Suite, incident solving, and performance analysis.

Responsibilities

• Manage activities to support customer success or resolve critical situations.
• Work in engagements with limited scope or with a team of experienced colleagues.
• Understand customer business and organizational structures and their impact on SAP adoption.
• Explain the engagement scope, governance, and delivery plan to the customer.
• Contribute to executive meetings and provide an overview of value delivered.

Skills

SAP Cloud Suite

Incident solving

Database process analysis

Business components

NetWeaver for customer support

System performance analysis

Education

Bachelor’s degree in Computer Science, Engineering, Mathematics, or related field

Master’s degree in Computer Science, Engineering, Mathematics, or related field

Job description

SAP Industries, Inc. seeks a Senior Engagement Engineer at our Newtown Square, PA location to support a long-term post-sales engagement between the customer and SAP which includes adoption, consumption, and operation of digital innovation in SAP centric solutions.

Expectations and Tasks:

Manage relevant activities to proactively support customer success or to resolve critical situations if required. Work in an engagement with a limited scope or together with a team with more experienced colleagues which help in judging situations and the creation of action plans for complex situations. Understand the customer's business, organization and how that organizational structure may affect the customer's success with SAP. Support analysis of current customer situation, maturity of SAP solution operations, and IT service delivery Engagement Setup. Explain the scope of the engagement with the customer. Understand engagement roadmap, innovation roadmap, focus areas and high-level delivery plan. Understand goals and key performance indicators for the engagement. Agree and implement governance model. Expedite SAP's collaboration platform at the customer’s end. Explain the initial action plan to the customer as the starting point for the engagement. Align action plan with the account team and other internal stakeholders as required. Contribute to executive meetings and provide an overview of the engagement contribution to demonstrate the value delivered. Understand engagement performance expectations and adhere to delivery standards and KPIs Engagement Development. Highlight opportunities outside the area of responsibility to the account team. Support customer retention and contract renewals.

Education and Occupational Experience:

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field of study and six (6) years of experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field of study and four (4) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:

Experience must include four (4) years involving each of the following:

• SAP Cloud Suite Portfolio;
• Incident Solving Process;
• Database Business Process Analysis;
• Business Application Components;
• Utilizing NetWeaver for Customer Support; and
• System performance analysis.

Travel:

Position requires up to 50% domestic travel to various, unanticipated customer sites to deliver SAP services.

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency

The annual base salary range for this position is $127,525 - $155,125. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $127,525 - $182,500. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Nearest Major Market: Philadelphia

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