Senior Enablement Program Manager, TS

United States Digital Space LLC; New York (NY); Hybrid; USD 116,000 - 155,000; Full time

Benefits offered by this job

Generous benefits

RSUs and employee stock purchase plan

Career development opportunities

Job summary

The company is seeking a Senior TS Enablement Program Manager to own complex, high-visibility enablement programs across Global Support Engineering. You’ll translate business priorities into measurable impact, partner with leadership, and drive adoption at scale.

Responsibilities include designing roadmaps, building executive-ready materials, and mentoring junior team members while leveraging AI-powered workflows to enhance efficiency and program delivery. Hybrid work environment offered.

Qualifications

• Bachelor’s degree and 6–8 years of related experience in enablement or program management.
• Proven track record leading complex, multi-quarter programs with high visibility.
• Expert at building senior stakeholder relationships and driving alignment.
• Deeply data-driven with ability to tie programs to KPIs using Salesforce/LMS data.
• Exceptional presentation skills for executive audiences and strategy storytelling.
• PROSCI/ADKAR certification (or equivalent) required.

Responsibilities

• Own end-to-end strategy and execution for global enablement programs across regions.
• Lead cross-functional stakeholder relationships with senior partners.
• Translate goals into multi-quarter roadmaps and report progress to leadership.
• Design metrics frameworks; track KPIs and present findings to executives.
• Create executive-ready materials and clear recommendations.
• Conduct needs assessments and synthesize feedback to guide strategy.
• Design tools and training frameworks to scale enablement across the org.
• Partner with leadership to design ramp and enablement programs.
• Mentor junior team members and raise program quality.
• Identify AI-powered workflows to improve efficiency and delivery.

Skills

Stakeholder management

Program management

Data analysis

Executive communication

Cross-functional leadership

Change management

AI-enabled workflows

Education

Bachelor’s degree

Master’s degree

Tools

Asana

Jira

Confluence

Slack

Docebo

Job description

The Technical Solutions (TS) Enablement team empowers the company's global post-sales organization—including Support, Customer Success, and Sales Engineering with the skills, tools, and resources they need to deliver world-class customer outcomes. As a Senior TS Enablement Program Manager supporting Global Support Engineering, you'll own the design and execution of complex, high-visibility enablement programs that drive lasting change across the TS organization. You'll operate with significant autonomy, lead cross-functional initiatives, and serve as a senior voice within the Enablement team—partnering closely with leadership to translate business priorities into measurable enablement impact at scale.

At the company, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

• Own the end-to-end strategy and execution for complex, global enablement programs—managing multiple concurrent workstreams across regions, functions, and timelines with limited guidance.
• Lead cross-functional stakeholder relationships with senior partners across StratOps, Product, TS Leadership, and the People Team—negotiating scope, aligning on priorities, and driving accountability without positional authority.
• Translate business goals and OKRs into multi-quarter program roadmaps; communicate priorities, trade-offs, and progress to leadership with clarity and a clear point of view.
• Design and implement comprehensive metrics frameworks to measure change adoption and program effectiveness; pull and analyze Salesforce and LMS data to track performance against KPIs; present findings to senior stakeholders and iterate for lasting impact.
• Build and deliver executive-ready materials that tell a compelling business story—translating complex data, program updates, and regional insights into structured narratives with clear recommendations.
• Conduct ongoing needs assessments, stakeholder interviews, and pulse checks across TS regions; synthesize qualitative and quantitative feedback to inform program strategy and surface emerging gaps.
• Design the tools, resources, communications, and training frameworks needed to support TS workflow changes at scale—partnering with Curriculum and Field teams on content development and delivery.
• Partner with Global Support Engineering leadership to design ramp and enablement programs that account for differences in specialist vs. generalist skill development across the support org.
• Mentor and develop junior EPM ICs on the team—providing structured feedback on program design and stakeholder management, and raising the quality bar across program work.
• Identify and implement AI-powered workflows, automations, and process improvements that increase the efficiency, consistency, and scalability of enablement programs—from reporting and data pipelines to content creation and stakeholder communications.
• Maintain a deep, current understanding of regional needs, TS team performance, and functional priorities to ensure programs remain relevant and impactful across a global audience.

Who You Are:

• Bachelor’s degree and 6–8 years of related experience in enablement, program management, change management, or a closely related field—or a Master’s degree with 4+ years.
• Proven track record leading complex, multi-quarter programs with high visibility—comfortable operating independently and making sound judgment calls with limited oversight.
• Expert at building and managing senior stakeholder relationships across functions; can drive alignment, navigate competing priorities, and influence outcomes without positional authority.
• Deeply data-driven—you design measurement frameworks, analyze program and performance data, and build Salesforce and LMS reports to connect enablement programs to field KPIs and business outcomes.
• Exceptional presentation and communication skills—builds well-structured, visually compelling decks and delivers them confidently to senior and executive audiences with a clear, well-reasoned point of view.
• Expert in change management and organizational development best practices, with a demonstrated history of driving adoption at scale across global organizations. PROSCI/ADKAR certification (or equivalent) required.
• Deep understanding of the day-to-day responsibilities, challenges, and workflows of the TS functions you support; recognized as a credible strategic partner, not just a program coordinator.
• Skilled in program management tools (Asana, Jira) and collaboration platforms (Confluence, Slack, Docebo).
• Actively applies AI tools (e.g., Claude, agentic workflows) to streamline operations, surface insights, and improve program delivery—and helps others on the team do the same.

Bonus Points:

• Hands‑on experience in, or working closely alongside, a technical support organization (e.g., prior support engineer, specialist support, or generalist support experience).
• Expert‑level familiarity with instructional design methodologies (e.g., ADDIE, Kirkpatrick) and adult learning theory.
• Experience building or scaling enablement programs in a high-growth or enterprise SaaS environment.
• Track record of successfully delivering global programs across multiple regions (Americas, EMEA, APJ).
• Proficient with the the company platform and monitoring best practices (e.g., DD Fundamentals certified), with solid working knowledge of the observability industry and the personas your audience serves.

the company values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits & Growth:

• Generous and competitive benefits package
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Employee-focused best in class onboarding
• Internal mentor and cross-departmental buddy program
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with the company.

the company offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, the company offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at the company is:

$116,000—$155,000 USD

About the company:

the company is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastruc