Senior Employee Success Manager

Wealthfront; San Francisco (CA); On-site; USD 163,000 - 180,000; Full time

Benefits offered by this job

medical

vision

dental

401K plan

generous time off

parental leave

welfare reimbursements

professional development

employee investing discount

and more!

Job summary

Wealthfront in San Francisco is seeking a Senior Employee Success Manager focused on performance, leadership development, and talent pipelines. You will help design organizational structure, create pathways for ICs and managers, and build talent development pipelines for each pathway.

You'll lead the first-time manager program, define elite IC development, design onboarding that accelerates performance, and build an early career pipeline.

Qualifications

• 6-8 years of experience across talent development, performance management, leadership development, organizational development, or change management.
• consulting and organizational psychology or sociology backgrounds are welcome.
• exceptional writer — most of this job's output is words, from curricula and scripts to guides and communications.
• comfortable in front of a room: facilitating a session, hosting an orientation, and holding an audience are part of the craft here.

Responsibilities

• Partner with People Operations leadership on organizational design, leveling, and career pathways — the roles a function needs, and distinct tracks for individual contributors and managers.
• Turn each primary pathway in that structure into a working pipeline — the content, assessments, and practices that move people from one stage to the next.
• Design the early career and apprenticeship pipeline that builds our next generation of talent.
• Build the first-time manager program that turns strong ICs into confident coaches, maintaining a rolling cadence of manager and hiring manager training.
• Research an evidence-based picture of elite individual-contributor performance, and build the development pathways that help our best ICs get there.
• Own the industry and company onboarding curriculum to bring new hires to full performance faster.
• Assist with goal setting, reviews, and calibration so the process stays rigorous.
• Partner with each team's leadership on the technical and business knowledge specific to their product area.

Skills

Talent development

Performance management

Leadership development

Organizational development

Change management

Consulting experience

People/HR strategy

Job description

We are looking for a Senior Employee Success Manager focused on performance, leadership development, and talent pipelines. This role helps us think through our organizational structure — the roles our teams need, and the distinct pathways for individual contributors and managers within them — then builds the talent development pipeline for each primary pathway. You’ll help define the first-time manager program that turns strong ICs into confident Coaches; an evidence-based picture of elite individual-contributor performance and the development that gets people there; onboarding that brings new hires to full performance faster; and an early career pipeline for homegrown talent.

People Operations Overview

People Operations at Wealthfront exists to advance the health and fitness of the organization. Operating within a distributed organizational model, we aggregate best practices innovated by functional leaders and redeploy them throughout the organization. We work in partnership with functional leads acting as trusted advisors to ensure we have the right people, processes, and tools to improve the financial futures of our clients and further set Wealthfront apart.

We are looking for a Senior Employee Success Manager focused on performance, leadership development, and talent pipelines. This role helps us think through our organizational structure — the roles our teams need, and the distinct pathways for individual contributors and managers within them — then builds the talent development pipeline for each primary pathway. You’ll help define the first-time manager program that turns strong ICs into confident Coaches; an evidence-based picture of elite individual-contributor performance and the development that gets people there; onboarding that brings new hires to full performance faster; and an early career pipeline for homegrown talent.

About the Role

• Help us think through structure. Partner with People Operations leadership on organizational design, leveling, and career pathways — the roles a function needs, and distinct tracks for individual contributors and managers, with a clear picture of what success looks like at each stage.

• Build a talent development pipeline for each pathway. Turn each primary pathway in that structure into a working pipeline — the content, assessments, and practices that move people from one stage to the next — so development is deliberate rather than left to chance.

• Grow homegrown talent. Design the early career and apprenticeship pipeline that builds our next generation of talent.

• Develop our coaches: Build the first-time manager program that turns strong ICs into confident coaches. Managing is its own craft here, with managers chosen for ability and appetite. Maintain a rolling cadence of manager and hiring manager training to bring everyone up to standard.

• Define and develop the "Elite IC." Research an evidence-based picture of elite individual-contributor performance, and build the development pathways that help our best ICs get there.

• Bring new hires to full performance faster. Own the industry and company onboarding curriculum. A core part of the craft: breaking down complex financial concepts so anyone can understand them.

• Support the performance cycle. Assist with goal setting, reviews, and calibration so the process stays rigorous and the focus stays on the conversations rather than the paperwork.

• Build product-area fluency. Partner with each team's leadership on the technical and business knowledge specific to their product area — deep fluency in how our products actually work, so performance in role is continuously improving.

About You

• You have 6-8 years of experience across talent development, performance management, leadership development, organizational development, or change management; consulting and organizational psychology or sociology backgrounds are welcome.

• You've built and shipped real talent programs: leveling or job architecture frameworks, a company-wide performance review or calibration cycle, a first-time manager or leadership development program, a development pipeline or curriculum with real assessments, or an early career program.

• Prior experience at a relevant consulting practice (Human Capital, Organizational Performance, People Strategy, Talent Management, Management Consulting, Organizational Development, HR Transformation, or HR Effectiveness) or on an innovative People team of a high-growth technology company is a strong signal.

• You are an exceptional writer — most of this job's output is words, from curricula and scripts to guides and communications — and the bar is high.

• You're comfortable in front of a room: facilitating a session, hosting an orientation, and holding an audience are part of the craft here.

• You have an academic mindset: you read the research, including the references, and you can tell a rigorous study from a pop-science headline.

• You have an affinity for fintech — you don't need to arrive an expert in our industry, but you need to want to become one.

Once you join, Wealthfront will:

• Encourage you to work on projects that match your professional goals.

• Support your professional development by providing feedback during weekly 1:1s and our semi-annual reviews.

• Provide you autonomy so you can be a happy and successful member of our team.

Estimated annual salary range: $163,000 - $180,000 USD plus equity and a discretionary bonus

• medical
• vision
• dental
• 401K plan
• generous time off
• parental leave
• welfare reimbursements
• professional development
• employee investing discount
• and more!

About Wealthfront

Here at Wealthfront, our mission is to create a financial system that favors people, not institutions. We do this by leveraging technology to build powerful, low-cost, and easy-to-use financial products that help modern investors grow and manage their money.

We started with the ambition to transform the investment advisory business. By automating strategies typically reserved for the wealthy, we unlocked access to high quality investment advice for a digitally-native generation that was underserved by traditional institutions. Since then, we've expanded to a full suite of products designed to help our clients turn their savings into long-term wealth, including:

A Cash Account that, through our partner banks, offers one of the highest annual percentage yields on uninvested cash in the industry, while providing instant and secure access to your money with no account fees and a full suite of checking features.

A zero-commission Stock Investing Account with 50+ handpicked collections that help DIY investors discover new companies and make smarter investing decisions.

Multiple automated investing portfolios designed to unlock tax savings through sophisticated strategies like fixed income, tax-loss harvesting, and direct indexing—which we offer at industry-leading low costs and accessible minimums.

Our award-winning products have attracted over 1 million clients who trust us with more than $85 billion of their hard earned savings—and we're far from done. If you’re inspired to help us reshape the financial industry as we create our next chapter, let’s talk!

For more information please visit www.wealthfront.com .We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By “award-winning products”, please refer to www.wealthfront.com/reviews for more information.Wealthfront Corporation oversees Total Client Assets and Trusted Clients through Wealthfront Advisers and Wealthfront Brokerage. Wealthfront Advisers and Wealthfront Brokerage are wholly owned subsidiaries of Wealthfront Corporation.

Please review our candidate privacy notice

Disclosures:

All investing involves risk, including the possible loss of principal. Tax-Loss Harvesting benefits vary depending on the client's entire tax and investment profile. Wealthfront doesn’t provide tax advice. The Cash Account is offered by Wealthfront Brokerage LLC (“Wealthfront Brokerage”), Member of FINRA/SIPC. Wealthfront Brokerage is not a bank. We convey funds to partner banks who accept and maintain deposits, provide the variable interest rate, and provide access to FDIC pass-through insurance. Investment management and advisory services–which are not FDIC insured–are provided by Wealthfront Advisers LLC (“Wealthfront Advisers”), an SEC-registered investment adviser. The checking features offered in the Wealthfront Cash Account are provided by Green Dot Bank, Member FDIC. Fees and Eligibility requirements may apply to certain checking features, please see the Deposit Account Agreement for details.