Senior Employee Benefits Client Manager - Hybrid & Growth

Alera Group, Inc.; Scottsdale (AZ); Hybrid; USD 95,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

In-office collaboration

Job summary

Alera Group is seeking a Senior Client Manager – Employee Benefits to deliver proactive client service, thoughtful benefits strategy, and a high-touch experience for clients and employees. Hybrid work model in Scottsdale/Chandler, AZ.

You will manage renewals, coordinate cross-functional teams, and build relationships with HR leaders and executives while growing the client base and ensuring compliance with regulations.

Qualifications

• 3 to 5 years of account management (employee benefits) experience with mid to large size clients (100+) in a broker office or employee benefit consulting firm.
• Customer Service or Call Center experience.
• Working knowledge of medical terminology, group medical insurance terminology, and regulatory requirements/restrictions.
• Experience with self-funded and/or fully insured large and small group plans.
• Ability to read and interpret contract documents and the ability to write routine reports and correspondence.
• Excellent oral and written communication skills as well as strong organizational and customer service skills.
• Excellent time management, organization and multi-tasking skills with the ability to focus on details.
• PC and MS Office application skills along with mathematical aptitude.
• Bachelor’s degree in business or related field preferred
• License in Health and Life insurance

Responsibilities

• Facilitates renewal discussions and negotiations with the insurance carriers.
• Responsible for effectively managing calendar of client activities and independently coordinating information in preparation for renewals.
• Facilitates regular meetings including the mid-year and renewal meeting, as well as Wellness strategy.
• Develop relationships with key client contacts (such as HR leaders and C-suite).
• Grow block of business with new clients and new lines of coverages.
• Carrier and client interface to solve all aspects of assigned client service responsibilities to include requests forproposals (RFP), benefit clarification, benefit design, enrollment procedures, renewal processes and general client service follow-up for medical, pharmacy, dental, vision, FSA and Cobra.
• Serve as primary relationship manager for the Sr. Client Manager’s assigned clients. This includes educating clients on our services, setting expectations, accepting feedback, project managing special needs or requests, becoming the resident expert on the clients benefit plans and eligibility rules, researching and responding to questions and issues that come up promptly and accurately.
• Coordinate resources (subject matter experts) into meetings as needed to facilitate client service delivery.
• Independently manage and coordinate client annual renewal process to ensure that client deliverables are met and all steps are carried out timely.
• Act as the liaison between all carriers and vendors to coordinate and implement changes, renewals, and new client business.
• Performs all duties related to establishing the set-up of new groups and renewal of existing groups.
• Perform on-site enrollment meetings at the client’s location.
• Ability to interpret various contracts including excess loss contracts, administrative agreements, trusts documents, plan documents, certificates, and related documents with assistance from a senior level member of the Client Services team.
• Participate in prospect meetings with the Benefit Consultant.
• Travel to client meetings/events.
• Other Duties as assigned.

Skills

Account management

Customer service

Medical terminology

Regulatory knowledge

Self-funded/fully insured plans

Contract interpretation

Communication

Time management

MS Office/tech aptitude

Bachelor’s degree

Insurance license

Education

Bachelor’s degree in business or related field

Job description

Alera Group is seeking a Senior Client Manager – Employee Benefits to deliver proactive client service, thoughtful benefits strategy, and a high-touch experience for clients and employees. Hybrid work model in Scottsdale/Chandler, AZ.

You will manage renewals, coordinate cross-functional teams, and build relationships with HR leaders and executives while growing the client base and ensuring compliance with regulations.