Senior Employee Benefits Account Manager, Select

Usi, Inc.; Wilmington (NC); On-site; USD 80,000 - 90,000; Full time

Job summary

USI, Inc. in Wilmington, NC seeks a consultative account manager for small employee benefits accounts. You will serve as the day-to-day contact for clients, lead meetings, and coordinate with carriers on renewals and implementations.

Qualifications include 4+ years in employee benefits, Life & Disability license, a college degree, and strong written and verbal communication. You will educate clients on ERISA, COBRA, and health care reform while maintaining accuracy in records.

Qualifications

• 4+ years in employee benefits industry or related marketplace.
• College degree preferred.
• Customer service experience preferred.
• Must hold a Life & Disability insurance license.
• Comfortable with internet-based programs and Microsoft Office products.
• Ability to set priorities and manage deadlines.
• Ability to work in a fast-paced, team environment with minimal instruction.
• Ability to carry out complex tasks with many concrete and abstract variables.
• Strong verbal and written communications skills.
• Ability to define problems and generate potential solutions.

Responsibilities

• Provide proactive, consultative support to a book of assigned clients. Lead all meetings and interactions with clients.
• Evaluate Select product offerings and/or alternative funding programs for clients; guide clients through transfers from fully insured to alternative funding designs; educate on underwriting and compliance.
• Interpret clients’ current coverage plans, identify gaps, and recommend opportunities to expand lines of coverage; provide insurance technical expertise.
• Educate, advise, and aid clients on all compliance topics including ERISA, COBRA, FMLA, 5500s, Health Care Reform.
• Act as primary contact between clients and insurance carriers; respond to information requests and inquiries.
• Marketing and placement of client insurance renewals and new business; evaluate options via quoting systems, GA's and direct carriers; negotiate renewals.
• Provide insurance plan options and recommendations; communicate final placement details to insurers, clients, and participants.
• Develop employee communications for renewal changes and enrollment procedures.
• Introduce clients to USI Benefit Resource Center for resolution support; assist with claims issues and questions.
• Oversight with enrollment and billing issues; introduce to USI value-add services.
• Maintain accuracy in agency management and document management systems; ensure deliverable standards; participate in peer review; stay updated with industry trends.

Skills

Client relationship management

Employee benefits knowledge

Communication skills

Life & Disability license

MS Office

Education

College degree preferred

Tools

Quoting systems

MS Office

Job description

Description and Requirements

Requirements

Description and Requirements

General Description

Consultative account management partner for small employee benefits accounts. Activities include marketing, compliance education, strategic planning, plan implementation, and carrier issue resolution. Serve as day-to-day contact for larger, more complex small business clients.

Responsibilities

• Provide proactive, consultative support to a book of assigned clients. Lead all meetings and interactions with clients.
• Evaluate Select product offerings and/or alternative funding programs for clients. As appropriate, guide clients through the transfer from fully insured to alternative funding benefit plan designs. Includes educating clients on underwriting and compliance requirements.
• Interpret clients’ current coverage plans, identify gaps, and recommend opportunities to expand lines of coverage. Provide insurance technical expertise to clients.
• Educate, advise, and aid clients on all compliance topics. Includes alternative funding requirements, ERISA, COBRA, FMLA, 5500s and Health Care Reform.
• Act as primary contact between clients and insurance carriers. Respond to requests for information, documents, and employee benefits insurance inquiries.
• Accountable for marketing and placement of client insurance renewals and new business. Includes:
• Evaluating plan options via quoting systems, general agents, and direct carrier engagement.
• Negotiate with carriers on renewal rate increases and prepare appropriate contractual changes.
• Provide insurance plan options and recommendations to clients.
• Communicate final placement details to insurers, clients, and participants.
• Develop employee communications for renewal changes, enrollment procedures, benefit changes and/or clarifications.
• Introduce clients to USI Benefit Resource Center for resolution support. Includes assistance with claims issues and benefit plan/policy questions.
• Provide oversight and assistance with employee issues such as enrollment and billing issues.
• Introduce clients to USI value-add services where appropriate.
• Maintain a high degree of accuracy in agency management and document management systems.
• Ensure client deliverable standards are met. Participate in peer review with team members.
• Keep current with industry information, technology, and trends.

Knowledge, Skills, And Abilities

• 4 years + experience in employee benefits industry or related marketplace.
• College degree preferred.
• Customer service experience preferred.
• Must hold a Life & Disability insurance license.
• Comfortable with internet-based programs and Microsoft Office products.
• Ability to set priorities and manage deadlines.
• Ability to work in a fast-paced, team environment with minimal instruction.
• Ability to carry out complex tasks with many concrete and abstract variables.
• Strong verbal and written communications skills.
• Ability to define problems and generate potential solutions.

Why USI?

With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs.

Unrivaled Resources and Support

What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage , a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE represents Omni, Network, Enterprise- the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.

Industry-Leading Programs, Rewards, and Recognition

In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.

Deep Community Engagement

We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects – to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint – we’re working together as ONE to build a better future.

Committed to a Diverse and Inclusive Workplace

Our award-winning I'm With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.

Nationally Recognized as a Top Insurance Employer

• Recognized as one of Insurance Business America’s Top Insurance Employers eight consecutive years (2018-2025).
• Named to Business Insurance’s annual list of the Best Places to Work in Insurance six years in a row (2020-2025).
• Named to Fortune’s Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025).
• Certified as a Great Place To Work two years in a row (2024-2025).

Visit our Awards and Accolades page for a complete list of our latest industry awards and recognitions!

Salary Range: $80,000- $90,000. This is a bonus eligible position with a target incentive of 5%.

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time .