Senior Employee Benefits Account Manager
Acrisure
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Benefits offered by this job
Job summary
Acrisure is seeking a Senior Account Manager to lead daily client services and coordinate cross-functional support for external and internal customers in a fast-paced environment.
The role requires strong insurance knowledge, a current health & life license, proficiency with MS Office, and a drive to achieve service excellence while maintaining compliance and accuracy. This on-site position emphasizes collaboration and measurable results.
Qualifications
- Current Insurance License in Health & Life for the state in which your agency office is located.
- Ability to work toward professional designation.
- Must be comfortable in an electronic environment with strong computer skills.
- Strong working knowledge of Word, PowerPoint, and Excel.
- Excellent people skills and ability to work well in a team environment.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
Responsibilities
- Manages the overall team operations, client coordination, and customer service delivery.
- Leverage knowledge and expertise in client services, insurance processing and customer experience to develop, coach, and assist Account Associates and other team members.
- Assists Producers and Account Executives with Client service commitments.
- Ensures service standards are met, trends are identified, and process improvements are implemented on the team.
- Functions as the day-to-day customer contact and focuses their time on trouble shooting issues and helping the client make well-informed decisions that position the client for success.
- Manages the new business and renewal process, as well as oversees day to day client changes.
- Accountable for client service delivery through: High and/or increased client retention, Rounding of accounts, Referrals and Uneventful renewals
- Ensures pre-renewal information is sent out within service standard and follows up with clients for timely response on pre-renewal information, and insurance markets for a timely response of quotes.
- Manages renewal marketing plan (if any) with Producers and Service Teams and ensures everyone on the team is aware of the plan, and the plan is executed. Creates accurate proposal/deliverable for the Producers and Service Teams to utilize at client renewal meeting.
- Reviews quotes for accuracy against supporting documents. Negotiates additional coverage/price with the underwriter.
- Quickly and accurately completes the renewal bind processes and checklist and ensures all aspects of the renewal are completed and documented within the file.
- Ensures that the file is accurately documented to minimize E&O exposure and to be able to quickly respond to client requests.
Skills
Education
Tools
Job description
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more.
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more.
In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
Acrisure is seeking an Senior Account Manager to join our growing team. The Account Manager is the primary day-to-day contact for all service needs for both external and internal customers. They are accountable for facilitating team service deliverables and managing accurate, efficient, and effective responses. This role requires subject matter expertise in client services and coordination, accurate insurance processing and customer experience delivery.
- Manages the overall team operations, client coordination, and customer service delivery. This includes coordinating, coaching, and prioritization assistance with Account Associates, as well as reviewing and managing the overall workload.
- Leverage knowledge and expertise in client services, insurance processing and customer experience to develop, coach, and assist Account Associates and other team members.
- Assists Producers and Account Executives with Client service commitments.
- Ensures service standards are met, trends are identified, and process improvements are implemented on the team.
- Functions as the day-to-day customer contact and focuses their time on trouble shooting issues and helping the client make well-informed decisions that position the client for success.
- Manages the new business and renewal process, as well as oversees day to day client changes.
- Accountable for client service delivery through: High and/or increased client retention, Rounding of accounts, Referrals and Uneventful renewals
- Ensures pre-renewal information is sent out within service standard and follows up with clients for timely response on pre-renewal information, and insurance markets for a timely response of quotes.
- Manages renewal marketing plan (if any) with Producers and Service Teams and ensures everyone on the team is aware of the plan, and the plan is executed. Creates accurate proposal/deliverable for the Producers and Service Teams to utilize at client renewal meeting.
- Reviews quotes for accuracy against supporting documents. Negotiates additional coverage/price with the underwriter.
- Quickly and accurately completes the renewal bind processes and checklist and ensures all aspects of the renewal are completed and documented within the file.
- Ensures that the file is accurately documented to minimize E&O exposure and to be able to quickly respond to client requests.
- Current Insurance License in Health & Life for the state in which your agency office is located.
- Ability to work toward professional designation.
- Must be comfortable in an electronic environment with strong computer skills.
- Strong working knowledge of Word, PowerPoint, and Excel.
- Excellent people skills and ability to work well in a team environment.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- High school diploma (college preferred)
- Bachelor's Degree in a Business or related field OR equivalent relevant experience
- A minimum of 5 years' experience within the insurance industry or business-related experience
The base compensation range for this position is $75,000 - $95,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.
We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.
At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.
We also offer our employees a comprehensive suite of benefits and perks, including:
- Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
- Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
- Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
- Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
- ... and so much more!
This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.
Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.
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