Senior EHR Solutions Trainer & Subject Matter Expert (Clinical / Revenue Cycle)

Oracle; San Juan (PR); On-site; USD 83,000 - 166,000; Full time

Job summary

Oracle Health Consulting is seeking a Senior EHR Solutions Trainer & Subject Matter Expert (Clinical / Revenue Cycle) to support federal healthcare deployments in the United States. Travel up to 100% may be required.

You will deliver engaging training, translate clinical workflows into practical instruction, and guide adoption through go-live and sustained use. A nursing/healthcare background with EHR experience and US citizenship are required.

Qualifications

• Bachelor’s degree in nursing, healthcare administration, learning and development, business, or related field, or equivalent experience.
• Six or more years of relevant clinical, healthcare training, consulting, or EHR experience.
• Current clinical license (e.g., RN) and hands-on clinical practice.
• Experience delivering EHR training in healthcare settings.
• Experience coaching learners and supporting end-user adoption.
• Experience with clinical, operational, and technical stakeholders.
• Strong presentation, facilitation, and written communication skills.
• Ability to explain complex clinical and technical concepts clearly.
• U.S. citizenship and ability to obtain government clearance; travel up to 100%.

Responsibilities

• Deliver instructor-led and virtual training for diverse roles and skill levels.
• Deliver deployment, go-live, refresher, and sustainment training.
• Create and update job aids, facilitator guides, and exercises.
• Apply adult learning principles to improve engagement and retention.
• Translate complex workflows into practical training.
• Identify knowledge gaps and adoption barriers; propose solutions.
• Coach trainers and ensure training standards across the program.
• Track training measures and report progress to teams and leaders.
• Align training with solution design and business goals.

Skills

Clinical training

EHR training

Public speaking

Written communication

Stakeholder collaboration

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Learning Management Systems

Job description

Job Description

Senior EHR Solutions Trainer & Subject Matter Expert (Clinical / Revenue Cycle)

Location: United States

Travel: Up to 100%

Security Clearance at Hire: Yes. Must be a US Citizen

Work Authorization: Visa or work permit sponsorship is not available

Important Requirements

This role supports federal healthcare clients. Candidates must be U.S. citizens and able to obtain a Public Trust or other government clearance based on the assignment. Travel may reach 100% and includes customer-site support during deployments and go-live activities.

The Role

Oracle Health Consulting is looking for an experienced clinical trainer to support large-scale electronic health record implementations and adoption efforts, particularly within federal healthcare environments.

In this role, you will deliver engaging training, help users understand clinical and operational workflows, and support teams through deployment, go-live, and ongoing adoption. You will combine clinical experience, training expertise, and system knowledge to help users feel confident and productive with Oracle Health solutions.

You will primarily support one of the following specialties:

• Ambulatory
• Case management, including geriatrics, mental health, or social work
• Inpatient
• Revenue cycle

What You Will Do

Deliver Effective Training

• Facilitate instructor-led and virtual training for learners with different roles, skill levels, and learning needs.
• Deliver deployment, go-live, refresher, and sustainment training.
• Create and update job aids, facilitator guides, exercises, and other learning resources as workflows and system configurations change.
• Apply adult learning principles and learner feedback to improve engagement, understanding, and retention.

Support Clinical Workflows and Adoption

• Serve as a clinical subject matter resource for your assigned specialty.
• Translate complex clinical and technical workflows into training that is practical and easy to understand.
• Identify knowledge gaps, adoption barriers, and areas of resistance.
• Recommend practical solutions such as refresher sessions, office hours, microlearning, or targeted remediation.
• Help learners understand how system and workflow decisions affect their daily work.

Coach Trainers and Improve Quality

• Observe training sessions and provide clear, constructive feedback to trainers.
• Conduct one-on-one coaching to improve delivery quality and consistency.
• Support instructor readiness and reinforce training standards across the program.
• Use learner feedback and performance trends to continuously improve training.

Measure and Communicate Results

• Track training measures such as completion, satisfaction, proficiency, and skill improvement.
• Adjust training plans based on learner performance and project needs.
• Provide clear updates to project teams and senior leaders regarding progress, risks, and recommendations.
• Partner with clinical, technical, operational, and external teams to keep training aligned with solution design and business goals.

Support Solution Readiness

• Use your system knowledge to explain workflow dependencies, system behavior, and the impact of design decisions.
• Align training scenarios and exercises with configuration decisions.
• Help identify and reduce workflow or system‑related risks before deployment and go‑live.

Required Qualifications

• Bachelor’s degree in nursing, healthcare administration, learning and development, business, or a related field, or equivalent relevant experience.
• Six or more years of relevant clinical, healthcare training, consulting, or EHR experience.
• Current professional clinical license, such as a Registered Nurse license, and previous hands‑on clinical practice experience.
• Experience delivering EHR training and applying adult learning principles in healthcare settings.
• Experience coaching learners or trainers and supporting end‑user adoption.
• Experience working with clinical, operational, and technical stakeholders.
• Strong presentation, facilitation, and written communication skills.
• Ability to explain complex clinical and technical concepts clearly.
• Ability to adapt quickly, work independently, and remain customer‑focused in changing project environments.
• Proficiency with Microsoft Office; familiarity with learning management systems and digital learning tools is preferred.
• U.S. citizenship and the ability to obtain the government clearance required for the assignment.
• Willingness and ability to travel up to 100%.

Preferred Qualifications

• Experience supporting large-scale EHR implementations, deployments, or go-lives.
• Experience working with federal agencies or within similarly regulated healthcare environments.
• Experience conducting learning needs analyses and developing end‑to‑end training programs.
• Experience assessing training effectiveness and using data to improve learner performance.
• Advanced degree in informatics, nursing, education, or a related discipline.
• Experience creating scenario‑based learning, job aids, microlearning, or blended learning programs.

Travel and Work Environment

This position may require travel up to 100%, depending on project needs. Travel includes customer-site support during implementation, deployment, and go‑live activities.

Additional or irregular hours, including evenings or weekends, may be required during critical project periods. Certain assignments may also require compliance with customer immunization and occupational health requirements.

About Oracle Health

Oracle Health is helping healthcare organizations use connected data and technology to support clinicians, improve patient experiences, and make more informed decisions. Our teams work with some of the world’s largest health systems to deliver technology and services that support better care.

Responsibilities

An experienced professional who is a domain and process expert with a broad understanding of practices and solutions within the relevant area of focus. Design, develop, and execute data- and technology, clinical‑centered solutions for the client. Performs independently varied and complex analysis, clinical studies, innovate new product offerings on external customer engagements. Strategize with business development teams and leadership to uncover opportunities and drive growth. Advise engagement leaders on execution and completion of custom projects within area of focus. Develop and leverage trusted advisor relationships to bring business opportunities. Drive innovation and process improvement. May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members. Effectively consults with management of external customer organizations to handle escalations and lead customer discussions.Disclaimer:

Disclaimer:

Certain U.S. based or U.S. customer or client‑facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $82,500 to $166,100 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre‑tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non‑overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle’s onboarding process and consistent with applicable law, US‑based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life‑saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.