Senior Education & Adoption Manager

Siemens Healthineers; Walpole (MA); On-site; USD 123,000 - 169,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Long-term disability insurance

Paid time off

Paid parking/public transportation

Paid sick time

Job summary

Siemens Healthineers is seeking a Sr. Education & Adoption Manager to lead adoption of Point of Care Informatics solutions.

You will coordinate onboarding, go-live readiness, workflow stabilization, and post-implementation follow-up for customers and internal stakeholders. You will develop enablement plans, adoption playbooks, and user education, while partnering across sales, service, project management, implementation, IT, and global teams to ensure standardized deployment and continuous value

Qualifications

• Bachelor’s degree or equivalent in healthcare, informatics, information technology, clinical applications, or a related field required
• Experience with healthcare IT, middleware, interoperability, or informatics solution deployment preferred
• Minimum of 8-10 years of experience in customer-facing implementation, adoption, training, clinical applications, or informatics roles within healthcare or medical technology preferred

Responsibilities

• Lead adoption of Point of Care Informatics solutions by coordinating onboarding, go-live readiness, workflow stabilization, and post-implementation follow-up for customers and internal stakeholders.
• Assess current-state clinical and operational workflows, identify barriers to adoption, and recommend configuration, process, and training improvements that increase solution utilization and user confidence.
• Develop and deliver enablement plans, adoption playbooks, and user education that support standardized implementation and effective use of informatics capabilities across customer sites.
• Partner cross-functionally with sales, service, project management, implementation, IT, and global teams to align responsibilities, manage handoffs, and drive issue resolution throughout the customer adoption journey.
• Track adoption indicators, customer health signals, and workflow outcomes to identify risks, support continuous improvement, and demonstrate value realization for informatics solutions.

Skills

Healthcare IT experience

Adoption & training

Change management

Cross-functional collaboration

Education

Bachelor’s degree or equivalent in healthcare/informatics/IT or related field

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Lead the adoption of Point of Care Informatics solutions by driving customer onboarding, workflow optimization, user enablement, and sustained utilization across healthcare environments. Responsible for planning, coordinating, and monitoring adoption activities to ensure successful implementation and long-term value realization. Partner closely with commercial, service, implementation, and global teams to align solution deployment, standardize best practices, develop enablement materials, and improve customer outcomes. As a content and workflow owner, support continuous improvement of adoption playbooks, implementation approaches, and governance processes to accelerate time to value, strengthen user confidence, and increase consistency across customer sites.

Education

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Sr. Education & Adoption Manager, you will:

• Lead adoption of Point of Care Informatics solutions by coordinating onboarding, go-live readiness, workflow stabilization, and post-implementation follow-up for customers and internal stakeholders.
• Assess current-state clinical and operational workflows, identify barriers to adoption, and recommend configuration, process, and training improvements that increase solution utilization and user confidence.
• Develop and deliver enablement plans, adoption playbooks, and user education that support standardized implementation and effective use of informatics capabilities across customer sites.
• Partner cross-functionally with sales, service, project management, implementation, IT, and global teams to align responsibilities, manage handoffs, and drive issue resolution throughout the customer adoption journey.
• Track adoption indicators, customer health signals, and workflow outcomes to identify risks, support continuous improvement, and demonstrate value realization for informatics solutions.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

• You have experience supporting point of care information systems and middleware, healthcare informatics, clinical systems, middleware, or digital solution implementations in customer-facing environments.
• You understand how to analyze and improve point of care coordinator workflows, adoption barriers, and change management needs across decentralized care settings.
• You have strong communication and facilitation skills and can work effectively with customer IT teams, clinical stakeholders, service teams, and cross-functional collaborators.
• You are comfortable developing enablement content, adoption plans, and standard work that support onboarding, go-live readiness, and long-term utilization.
• You demonstrate strong organizational, project management, and problem-solving skills, with the ability to manage multiple priorities and stakeholders.
• You demonstrate leadership and collaboration across organizational levels and are self-motivated in ambiguous, cross-functional environments.
• You demonstrate strong command of the English language (spoken and written) and cultural sensitivity to interact effectively with diverse customer and stakeholder audiences. Knowledge of other languages is an advantage.
• You are willing to travel domestically as needed to support implementations, workflow assessments, customer meetings, and adoption activities.

Required skills to have for the success of this role

• Bachelor’s degree or equivalent experience in healthcare, informatics, information technology, clinical applications, or a related field required
• Experience with healthcare IT, middleware, interoperability, or informatics solution deployment preferred
• Minimum of 8-10 years of experience in customer-facing implementation, adoption, training, clinical applications, or informatics roles within healthcare or medical technology preferred

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The Base Pay Range For This Position Is

$123,120 - $169,290

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan. life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, click here.

Reasonable Accommodations

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

Export Control

“A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”