Senior Ecommerce Product Manager, Fulfillment

Floor & Decor Holdings Inc.; Georgia; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life, and 2nd

Paid vacation and sick time

Job summary

Floor & Decor Holdings Inc. is seeking a Senior Ecommerce Product Manager for Fulfillment to drive the strategic vision and execution of the digital fulfillment experience. You will partner with supply chain, stores, logistics, CRM, and engineering to deliver a best-in-class omnichannel experience.

The role focuses on presenting fulfillment choices, service levels, pricing, and delivery windows across web and app, balancing cost and speed while aligning with customer expectations.

Qualifications

• 6+ years of product management in retail, eCommerce, or Omnichannel environments.
• Proven success leading cross-functional teams and managing complex stakeholder relationships.
• Strong strategic thinking and analytical skills with data-driven decision making.
• Deep understanding of Agile methodologies and Software Development Life Cycle.

Responsibilities

• Own and evolve the fulfillment product roadmap; prioritize initiatives by customer impact, cost-to-serve, and feasibility.
• Lead end-to-end digital fulfillment experience; define delivery options, service levels, and pickup options.
• Collaborate with supply chain, inventory, stores, logistics, and engineering to deliver omnichannel fulfillment across web and app.
• Develop requirements, user stories, and acceptance criteria for fulfillment features (edge cases incl. split shipments and backorders).
• Lead backlog grooming, sprint planning, and cross-team coordination to deliver capabilities on time.
• Drive experiments and market research to optimize presentation of options, pricing, and delivery promises.
• Track KPIs and leverage data to improve feature impact and fulfillment performance.

Skills

Product mgmt

Cross-functional

Agile SDLC

Data analytics

Job description

Purpose

This position is responsible for driving value across the Floor & Decor connected customer experience by leading the strategic vision, roadmap and execution for the digital fulfillment experience. As the Senior Ecommerce Product Manager for Fulfillment, you will also work closely with supply chain to provide requirements for system capabilities that enable your vision for best-in-class fulfillment choices and service levels at the right price. You will work with user experience design, data science, supply chain, stores, logistics, CRM and engineering to execute a data-driven roadmap that gives customer confidence that their order will be ready ask quickly as they need and exactly where they need it while balancing customer expectations against the cost and complexity of fulfilling large, often bulky, home-improvement orders.

ESSENTIAL JOB FUNCTIONS

Product Strategy & Roadmap

• Own and evolve the fulfillment product roadmap, prioritizing initiatives based on customer trust/confidence impact, delivery cost-to-serve, and technical feasibility
• Lead the digital fulfillment experience end-to-end, defining the product strategy for delivery options, service levels (standard, express, scheduled/white-glove delivery for large or bulky items), and BOPIS/curbside pickup
• Partner closely with supply chain, inventory, store operations, logistics, and engineering teams to design and deliver a best-in-class omnichannel fulfillment experience across web and app across their shopping journey, checkout and post purchase.
• Own the logic and customer experience for presenting fulfillment choices throughout the digital shopping journey and in checkout, including estimated delivery/pickup windows, pricing by service level, and trade-offs between speed and cost

Delivery & Execution

• Lead backlog grooming, sprint planning, and cross-team coordination with engineering, stores, supply chain, and third-party logistics/carrier partners to deliver fulfillment capabilities on time
• Develop and validate business requirements, user stories, and acceptance criteria for fulfillment features, including edge cases (split shipments, backorders, delivery failures, address issues)

Insights & Optimization

• Drive experimentation through A/B testing and customer research to optimize how fulfillment options, pricing, and promised dates are presented and communicated
• Conduct market research and competitor analysis, incorporating user feedback to identify pain points, opportunities, and trends relevant to the product area
• Define, track, and analyze KPIs (e.g., adoption, conversion, retention, customer satisfaction) to measure feature impact and identify improvement areas
• Use data analysis and user insights to continually optimize the product and drive data-informed decisions

Leadership

• Mentor junior product managers and contribute to the growth of the product management discipline
• Champion a customer-centric approach across all fulfillment touchpoints, including order confirmation, tracking, delivery/pickup notifications, and post-fulfillment support
• Serve as a thought leader and subject matter expert on omnichannel fulfillment strategy, service-level design, and delivery-promise accuracy

MINIMUM QUALIFICATIONS

6+ years of product management in retail, eCommerce, or Omnichannel business environments. Proven success leading cross-functional teams and managing complex stakeholder relationships. Strong strategic thinking and analytical skills, with experience using data to drive decisions Deep understanding of Agile methodologies and the Software Development Life Cycle (SDLC) Exceptional written, verbal, interpersonal, and negotiation skills, with the ability to communicate effectively across technical, non-technical, and senior leadership audiences Demonstrated ability to lead product vision, strategy, and execution across multiple fulfillment initiatives Strong organizational and problem-solving skills in a fast-paced environment

PERFERRED QUALIFICATIONS:

Experience in supply chain, retail fulfillment, logistics technology or inventory management. Travel Required Limited travel required

Working Conditions:

Hybrid role: Monday-Thursday in office at the Floor & Decor Store Support Center

The noise level in the work environment is typically quiet to moderate

Physical / Sensory Requirements: Sedentary work – ability to exert 10–20 pounds of force occasionally, and/or a negligible amount of force frequently, to lift, carry, push, pull, or otherwise move objects; involves sitting most of the time but may involve walking or standing for brief periods

Competencies:

• Global Perspective
• Manages Ambiguity
• Nimble Learning
• Self-Development
• Collaborates
• Cultivates Innovation
• Situational Adaptability
• Communicates Effectively
• Drives Results
• Interpersonal Savvy

Benefits & Rewards

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life balance, including: Paid vacation and sick time for eligible associates Paid holidays plus a personal holiday Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

JOIN THE COMPANY THAT REVOLUTIONIZED THE FLOORING BUSINESS.

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company.

TIME, TALENT & TEAMWORK

The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

OPPORTUNITIES TO ADVANCE

To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company? From our retail stores to our distribution centers to our corporate office, we encourage